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- Tasks: Deliver exceptional customer service and manage work orders efficiently.
- Company: Join a dynamic team at a leading client’s head office in Runcorn.
- Benefits: Enjoy 20 days holiday, performance bonuses, and a great team spirit.
- Why this job: Perfect for those who love helping others and thrive in a collaborative environment.
- Qualifications: Strong customer service skills and basic technical knowledge required.
- Other info: Full-time role with rotating shifts and occasional Saturday work.
The predicted salary is between 18800 - 25700 £ per year.
Customer ServiceAdvisor
Job Type: Full-time, Permanent
Salary:£22,880 per annum (increases after 6 months)
Hours: Monday to Friday,7am to 6pm (8 hours) on a rota basis. 1 in 5 Saturdays – 8am-12pm
Location: Runcorn office based
A amazing opportunity to deliver exceptional customer service for a client of ours at their head office in the Runcorn area. The role requires candidates to deal with both internal and external clients, utilising effective phone skills, technical expertise, and request management. Collaborate with engineers to facilitate seamless operations and ensure accurate job completion for invoicing.
Responsibilities
- Handle incoming customer calls and emails to create or discuss work orders.
- Diagnose and allocate faults efficiently to the appropriate engineer or contract manager.
- Meet customer service level agreements (SLAs) for timely response to reactive jobs.
- Maintain accurate technical records to support first-time fixes.
- Provide regular updates to customers, keeping records of all communications.
- Coordinate with engineers to optimize job completion.
- Close jobs accurately for invoicing and create new work orders as needed.
- Collaborate professionally with cross-functional teams for technical support.
- Log compliments, complaints, and concerns for prompt resolution.
- Adhere to rotating shift patterns between 7 am – 6 pm (core hours: 8:30 am – 5 pm) with occasional Saturday shifts from 8 am – 12 pm.
In This Role, You Will Have
- Strong customer service skills.
- Proficient in data entry, phone etiquette, general administration, and computer literacy.
- Demonstrated empathy.
- Excellent time management and punctuality.
Desirable Experience
- Previous helpdesk experience.
- Complaints handling experience.
- Scheduling experience.
- Background in electrical/plumbing businesses.
Benefits
- Holidays:20 Days (Holiday purchasing options available)
- Bonus: Team Performance based
- Great team spirit within the business
This vacancy is being handled by Aspire Recruitment. Please be aware we receive a high volume of applications and regularly receive applications from candidates who exceed the job credentials. We will only contact you within the next 14 days if you are selected for interview. Should you apply for this role, we will process your data as detailed in our Privacy Policy and by applying for this opportunity I agree that Aspire Recruitment will keep me informed about potential employment opportunities regularly and that I can choose to opt out of receiving information at any time.
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Customer Service Advisor employer: MesaBilling
Contact Detail:
MesaBilling Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the common issues faced in customer service roles, especially in technical fields like electrical or plumbing. Understanding these challenges will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Practice your phone etiquette and communication skills. Since this role involves handling calls and emails, being articulate and professional will set you apart from other candidates.
✨Tip Number 3
Showcase your ability to work under pressure by preparing examples of how you've successfully managed tight deadlines or high volumes of customer inquiries in previous roles.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience and skills. Emphasise your proficiency in data entry, phone etiquette, and any previous helpdesk or complaints handling experience.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention specific examples of how you've successfully handled customer inquiries or resolved complaints in the past.
Highlight Technical Skills: Since the role involves coordinating with engineers and maintaining technical records, be sure to mention any technical expertise you have, especially if you have a background in electrical or plumbing businesses.
Prepare for Potential Questions: Think about common interview questions related to customer service scenarios. Be ready to discuss how you would handle difficult customers or manage multiple tasks efficiently.
How to prepare for a job interview at MesaBilling
✨Showcase Your Customer Service Skills
Make sure to highlight your customer service experience during the interview. Share specific examples of how you've handled difficult situations or provided exceptional service in the past.
✨Demonstrate Technical Proficiency
Since the role involves technical expertise, be prepared to discuss any relevant experience you have with data entry and administration. Familiarise yourself with common tools and software used in customer service.
✨Emphasise Time Management
Time management is crucial for this position. Be ready to explain how you prioritise tasks and manage your time effectively, especially when dealing with multiple customer requests.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about how you would handle specific customer issues or complaints, and be ready to articulate your thought process.
