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For Companies At a Glance
- Tasks: Lead service delivery and support for our loyal customers and team.
- Company: Join a small, flexible, and growing company that values its employees.
- Benefits: Enjoy competitive salary, bonuses, generous holiday, and ongoing training.
- Why this job: Be part of a supportive culture focused on excellence and teamwork.
- Qualifications: 5+ years in customer service with strong IT skills required.
- Other info: Opportunities for progression as we grow together.
We are a small, personal, flexible, loyal and growing company where you will be supported, appreciated and rewarded accordingly. Be sure to ‘meet our team’, and check out what they say on our careers page. You will take ownership, accountability and responsibility for delivering an outstanding level of service to our loyal customer base and your colleagues.
Key Responsibilities :
As Service Manger, You will take ownership, accountability and responsibility for delivering an outstanding level of service to our loyal customer base in a service manager capacity.
- Controlling the database and assigning reactive Jobs and planned maintenance work for engineers
- Carrying out Quotes & Up-sales for upgrade & remedial works
- Scheduling Monthly Planned Maintenance visits.
- Booking remedial Work, raising purchase orders for suppliers and sub-Contractors.
- Following up on Quotations, reporting on engineer’s findings producing reports
- Responsible for all helpdesk telephone/email Queries.
- Keeping our Database and Accounts system up to date.
- Working to deliver on our core values – Reputation, Excellence, Integrity, Service, Teamwork and TrustBuilding a great working relationship with colleagues, customers and suppliers
- Provide attentive customer support by phone and email
- Provide attentive support to our three service engineers throughout the working day to ensure they have the information they need to complete their jobs as quickly as possible to their best ability
- Guide, mentor and ensure tasks are completed by Service co-ordinators.
- Taking ownership of tasks to ensure they are completed in a timely manner with an emphasis in delivering our high level of customer satisfaction
- Weekly reporting of service KPIs into the company dashboard and regular updates to the operations manager/SLT.
- Management of jobs which require engineer attendance, liaising with our stores to ensure our engineers have the parts required then smart scheduling the visit with the customer.
- Accurately logging technical issues onto our ticketing system
- Use our remote diagnostic software to service systems and diagnose faults remotely to help prepare our engineers.
General administration duties as well as covering for colleagues and assisting other departments in the business
Essential experience, Qualifications & Skills:
- Intermediate IT skills
- Be hardworking and highly motivated.
- Demonstrate a working knowledge of MS Word documents and Excel spreadsheets
- 5+ Years experience delivering a service provision to customers and meeting required
- Ability to work towards targets/KPI’s
- Flexibility to multitask and efficiently manage your own time and workload
- Excellent attention to detail
- A confident professional telephone manner
- A problem solver with a ‘can do’ attitude
Flexible and understanding that things change in the industry and being able to adapt to changes hourly / daily.
Salary & Benefits:
£38,000-£45,000 D.O.E plus our benefits package
- Company Vehicle
- Christmas bonus and summer end of year bonus (average is £1500 p/a)
- Customer referral scheme & generous employee discounts (average £1k p/a)
- 36 days of paid holiday including usual bank holidays, 3 days over the Christmas period and 1 extra day of paid leave available to volunteer
- Social events and team-building days
- Ongoing regular training and investment in your development (£2k p/a)
- Electric car salary sacrifice scheme & Cyclescheme salary sacrifice scheme
- Primary health plan including Westfield rewards (£1k p/a)
- Company pension scheme
- Initial industry standards fire training (£1k) and relevant manufacturer training
- Death in service insurance scheme
- 24/7 GP, Get fit programme. Mental health, financial and legal support.
- Progression opportunities as we continue to grow
This is a great opportunity to join a small, personal, flexible, loyal and growing company where you will be supported, appreciated and rewarded accordingly. Be sure to ‘meet our team’, and check out what they say on our careers page.
Service Manager - Fire and Security Systems employer: MES Systems Ltd
Contact Detail:
MES Systems Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager - Fire and Security Systems
✨Tip Number 1
Familiarize yourself with our core values: Reputation, Excellence, Integrity, Service, Teamwork, and Trust. Demonstrating a clear understanding of these values during your interactions can set you apart as a candidate who aligns well with our company culture.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've successfully managed customer service challenges in the past. We value a 'can do' attitude, so be ready to discuss specific situations where you made a positive impact.
✨Tip Number 3
Highlight your experience with scheduling and managing service operations. Being able to demonstrate your ability to efficiently coordinate tasks and manage time will resonate well with us, especially since this role requires multitasking and flexibility.
✨Tip Number 4
Engage with our team on social media or through our careers page. Understanding our team dynamics and showing genuine interest in our company culture can help you make a strong impression during the interview process.
We think you need these skills to ace Service Manager - Fire and Security Systems
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand the company's values and culture. They emphasize being personal, flexible, and loyal, so reflect these qualities in your application.
Highlight Relevant Experience: Make sure to showcase your 5+ years of experience in service provision. Provide specific examples of how you've delivered outstanding customer service and managed teams effectively.
Demonstrate Problem-Solving Skills: Since the role requires a 'can do' attitude and problem-solving skills, include examples in your application that demonstrate how you've successfully tackled challenges in previous roles.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job listing, such as 'customer support', 'KPI management', and 'teamwork' to make your application stand out.
How to prepare for a job interview at MES Systems Ltd
✨Show Your Ownership Mindset
As a Service Manager, taking ownership is key. Be prepared to discuss specific examples from your past experiences where you took responsibility for a project or resolved a customer issue effectively.
✨Demonstrate Your Problem-Solving Skills
Highlight your ability to solve problems with a 'can do' attitude. Prepare to share instances where you successfully navigated challenges, especially in service delivery or customer support.
✨Familiarize Yourself with the Company Values
Understand the core values of the company: Reputation, Excellence, Integrity, Service, Teamwork, and Trust. Be ready to explain how you embody these values in your work and interactions.
✨Prepare for Technical Questions
Since the role involves managing technical issues, brush up on your IT skills and be ready to discuss your experience with MS Word, Excel, and any relevant diagnostic software you have used in the past.
