Parts Advisor

Mervyn Stewart are a thriving and exciting company with a track record of success and growth. We are constantly growing our business and therefore we have an exciting opportunity for a Parts Advisor to join our AfterSales Team in Mervyn Stewart Belfast. As a Parts Advisor, you will help ensure the efficient running of the Parts Department with reference to trade, workshop sales and goods inwards. You will also be building and maintaining strong and lasting relationships with our customers whilst also working to achieve sales targets for the department. This is a role for a talented, enthusiastic individual keen to develop their skills within the motor industry. In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible experience. Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.

Key Responsibilities

• To serve the customer in a polite and responsible manner and to ensure that payment is made to the Company’s requirements and policies at that time.
• Provide a service to the highest standard that customers can trust.
• Undertake the goods inwards and receipting processes, issue of parts to workshop jobs and accurately identify and price parts on electronic vehicle health check.
• To ensure technicians are served as quickly as possible.
• Parts that require ordering are obtained as quickly and economically as possible.
• Return of warranty parts in accordance with manufacturer guidelines.
• Parts to be properly located as per manufacturer guidelines.
• All stock and orders to be checked against delivery and advice noted and located.

Remuneration and Benefits

• The successful candidate can expect a competitive salary.
• Bonus earnings opportunity.
• Company Pension scheme.
• Company uniform/PPE where applicable.
• Permanent, Full Time work 40hrs week (plus a Sat rota).
• 30 days holiday inc. stats (increasing with service).
• Manufacturer Training and Development Programme.
• Employee discounts.
• Long service recognition.
• Staff celebration events and company awards.
• A company culture that values recognition and inclusion.

Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement. Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.

Required Criteria

• A full valid UK driving licence also required.
• Ability to work to deadlines.
• Ability to work as a member of a team as well as on own initiative.
• Good IT, Interpersonal and communication skills.
• Good customer service experience.
• Minimum 1 years experience in a busy franchised parts dept. essential.

Desired Criteria

• Minimum of 5 GCSEs grade C or above including Maths, ITC and English preferable.
• Previous experience within the relevant franchise Motor Trade preferable but not essential.

Skills Needed

• Answering Customer Questions.
• Data Entry and Basic Computer Skills.
• Ability to Identify and Anticipate needs.
• Attention to detail.
• Communication.
• Teamworking.
• Employee Relations.
• Administrative skills.

At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad range of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland.

At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance.

Salary

Starting from £26,436.00 per year.