At a Glance
- Tasks: Provide top-notch customer service and support in the motor industry.
- Company: Join a family-run car dealership with a strong community spirit.
- Benefits: Competitive salary, uncapped bonuses, and generous holiday allowance.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Be part of a growing team and make a real difference for customers.
- Qualifications: 1 year of experience in the motor industry and great communication skills.
The predicted salary is between 32000 - 32000 £ per year.
Excellent remuneration package with uncapped bonus opportunities. Do you want to be part of an ever-growing, family-run company within the motor trade? Here in Mervyn Stewart North Down Division, we are pleased to offer an excellent opportunity for a permanent Aftersales Advisor to join our team. We want you to be part of our excellent team as a key point of contact with customers.
We are looking for a talented, pro-active, motivated administrator looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service to all our customers. You can help deliver that fabulous right first, and every, time service our customers know us for.
About The Role
- Commitment to top quality customer service and satisfaction whether in service or parts department.
- Returning Warranty parts in accordance with manufacturer guidelines.
- Booking in vehicles and arranging courtesy cars.
- Communicating with workshop on all aspects of Job Card Requirements.
- Ordering parts stock from the manufacturer.
- Ensuring parts are available for the technicians and that technicians are served as quickly as possible.
- Selling our products and services.
- All stock and orders to be checked against delivery and advice noted and located.
- Parts to be properly located as per manufacturer guidelines.
Experience & Criteria
- You should be a self-motivated, articulate and professional individual.
- Good organisational and communication skills are an advantage for this role.
- Working as a member of a team to achieve deadlines, maintain good customer relations and targets is key in this position.
- Previous experience within the motor industry for a minimum of 1 year.
- Previous parts experience preferred.
- Franchise motor trade experience desirable but not essential.
- IT literate.
- Full valid UK driving licence.
The Package
- A competitive industry salary up to OTE £32,000 dependent on experience & knowledge.
- Manufacturer training and development programme.
- Permanent, full-time job 40hrs.
- Company Pension Scheme.
- 30 days holiday including stats increasing with long service.
- Health, Wellbeing and Discount Shopping Membership.
- Employee discounts.
- Long service recognition.
- Staff celebration events.
- Company awards.
- Company culture of recognition and inclusion.
- Company uniform/PPE where applicable.
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Required Criteria
- Ability to work as a member of a team to achieve deadlines, maintain good customer relations and targets.
- Full valid UK driving licence.
- IT literate.
- You should be self-motivated, articulate and professional.
- Good organisational and communication skills.
- Previous experience within the motor industry for a minimum of 1 year.
Desired Criteria
- Relevant role experience within the motor industry.
- Relevant Franchise motor trade experience.
Skills Needed
- Customer Service.
- Data Entry and Basic Computer Skills.
- Ability to Identify and Anticipate needs.
- Time Management/Organisational skills.
- Verbal and Written Skills.
- Teamworking.
About The Company
Welcome to Mervyn Stewart, one of Northern Ireland's long-established family-run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor, we represent Suzuki and MG, giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance.
Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid, and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online.
Company Culture
At Mervyn Stewart, we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad range of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland.
Company Benefits
At Mervyn Stewart, we have over 80 talented staff across our various sites; at its heart, Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40 years of service with the company.
At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance.
- Vacation.
- Paid time off.
- Performance bonuses.
- Retirement plan and/or pension.
- Office perks.
- Employee development programs.
- Employee discounts.
- Open office.
- Competitive salary.
- Long service recognition.
- Perks Card.
- Wellbeing Scheme.
- Employee Recognition Scheme.
- Annual performance review.
- Culture of recognition.
- On the job learning.
- Progression opportunities.
- Access to Health & Wellbeing app.
- Bereavement leave.
- Long service awards.
- Service recognition increases to annual leave.
- Staff celebration events.
- Company employee App.
Salary up to £32,000.00 per year.
Aftersales Advisor JBLE1_NI in Newtownards employer: Mervyn Stewart
Mervyn Stewart North Down Division is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and development. With competitive remuneration, uncapped bonus opportunities, and a commitment to recognising long service, we provide our team with the tools and training needed to thrive in the motor industry. Join us in delivering outstanding customer service while enjoying a range of benefits that promote a healthy work-life balance and career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor JBLE1_NI in Newtownards
✨Tip Number 1
Get to know the company! Research Mervyn Stewart and understand their values and culture. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the motor industry. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios specific to the Aftersales Advisor role. Think about how you can demonstrate your customer service skills and experience in the motor industry.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the position. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Aftersales Advisor JBLE1_NI in Newtownards
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you love delivering top-notch customer service. Share any experiences where you went above and beyond to help a customer, as this is key in our team!
Tailor Your CV to the Role:Make sure your CV highlights relevant experience in the motor industry and any specific skills that match the job description. We want to see how your background aligns with what we're looking for!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our family!
How to prepare for a job interview at Mervyn Stewart
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the motor industry and Mervyn Stewart specifically. Familiarise yourself with their services, values, and any recent news about the company. This will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Highlight your ability to communicate effectively and resolve issues, as this will resonate well with the interviewers.
✨Be Ready to Discuss Teamwork
This role requires working closely with others, so be prepared to discuss how you’ve successfully collaborated in a team setting. Think of specific instances where you contributed to achieving a common goal or helped a colleague out.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what success looks like in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.
