At a Glance
- Tasks: Join our team as a Warranty Controller and ensure top-notch customer care.
- Company: Mervyn Stewart, a family-run car dealership with a strong community focus.
- Benefits: Competitive salary, 30 days holiday, health perks, and employee discounts.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Be part of a growing business and make a real impact on customer experiences.
- Qualifications: Team player with IT skills; previous dealership experience is a plus.
The predicted salary is between 30000 - 33000 £ per year.
Mervyn Stewart is growing and this is your opportunity to be part of that growth. We have an excellent opportunity for a Warranty Controller to join our team within Mervyn Stewart. Full training will be provided, so this could be an opportunity for someone to move into the warranty arena; however, franchise experience will be an advantage.
In every aspect of our retailing, the aim is always to exceed customer expectation, and so customer care is of paramount importance. Within this role, you will be helping lead from the front to ensure that our customers receive the best possible sales experience. Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About The Role
- Ensuring all administrative functions within the warranty department are carried out.
- Reviewing warranty reporting systems with the line manager to identify improvements where possible.
- Administering warranty policy in the best interests of the retailer, manufacturer, and customer.
- Keeping accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims.
- Ensuring that all frontline staff complete records correctly when warranty is diagnosed on a vehicle, and providing training and coaching where required.
- Maintaining knowledge of all warranty procedures and documentation.
- Supporting other staff members on all warranty-related matters.
- Ensuring you are fully compliant with manufacturers' policies and procedures.
- Flexibility in being able to support the existing department staff as required through various functions and locations.
This will be a busy role requiring teamwork, excellent inter-departmental and good all-round communication skills, as well as behaving in a professional manner. The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised, and have good time management skills.
The Package:
The successful candidate can expect:
- An excellent industry competitive salary.
- Company Pension Scheme.
- 30 days holiday including statutory holidays, increasing with long service.
- Manufacturer training and development programme.
Our benefits include:
- 30 days holidays (including statutory holidays) increasing with long service.
- Health, Wellbeing and Discount Shopping Membership.
- Employee discounts.
- Long service recognition.
- Staff celebration events.
- Company awards.
- Company culture of recognition and inclusion.
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Required Criteria
- Excellent team player and interpersonal communication skills.
- IT experience essential.
- Previous experience within a Franchised Dealership in a similar position.
- Excellent organisational skills as well as the ability to work well under pressure.
- Strong time management & attention to detail essential.
- A positive attitude both to your work and our customers.
Desired Criteria
- Relevant franchise experience also an advantage.
- Previous experience within a franchised dealership, in a similar position, an advantage.
- Full, valid UK driving licence.
Skills Needed
- Audit Compliance.
- Problem Solving.
- Time Management/Organisational skills.
- Communication.
- Teamworking.
About The Company
Welcome to Mervyn Stewart, one of Northern Ireland's long-established family-run car dealerships. At our award-winning dealerships in Belfast, Conlig, and Bangor, we represent Suzuki and MG, giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing, and maintenance.
Company Culture
At Mervyn Stewart, we are a locally owned family business on the lookout for talented, innovative, and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad range of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland.
Company Benefits
At Mervyn Stewart, we have over 80 talented staff across our various sites; at its heart, Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40 years of service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support.
The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known member of the team.
Salary £30,000.00 - £33,000.00 per year.
Warranty Controller in Newtownabbey employer: Mervyn Stewart
Mervyn Stewart is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, comprehensive training programmes, and a supportive work culture. With a strong emphasis on teamwork and communication, employees are valued as integral members of the family-run business, enjoying benefits such as increased holiday entitlement with long service, health and wellbeing initiatives, and recognition for their contributions. Join us in a rewarding environment where your efforts are appreciated and career development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Controller in Newtownabbey
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Warranty Controller role.
✨Tip Number 2
Prepare for interviews by researching Mervyn Stewart and their values. Show them you’re not just another candidate; demonstrate your enthusiasm for their customer-first approach and how you can contribute to their growth.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal skills, consider doing mock interviews with friends or using online platforms to refine your pitch and responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Mervyn Stewart family.
We think you need these skills to ace Warranty Controller in Newtownabbey
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Warranty Controller role. Highlight your relevant experience, especially if you've worked in a franchised dealership before. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since communication is key in this role, don’t forget to showcase your interpersonal skills in your application. Use clear and concise language, and maybe even share an example of how you’ve successfully communicated with customers or colleagues in the past.
Be Organised and Detail-Oriented:We love candidates who are organised and pay attention to detail. Make sure your application is free from typos and errors, and structure it in a way that’s easy to read. This will show us that you’re serious about the role and can handle the administrative tasks involved.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Mervyn Stewart and what we stand for!
How to prepare for a job interview at Mervyn Stewart
✨Know Your Warranty Stuff
Make sure you brush up on warranty policies and procedures before the interview. Familiarise yourself with common issues that arise in warranty claims, as well as how to handle them. This will show that you're proactive and ready to hit the ground running.
✨Show Off Your Communication Skills
Since communication is key in this role, be prepared to demonstrate your interpersonal skills during the interview. Think of examples where you've successfully resolved customer issues or collaborated with colleagues. This will highlight your ability to build solid working relationships.
✨Be Organised and Detail-Oriented
The role requires excellent organisational skills and attention to detail. Bring a notepad to jot down important points during the interview, and mention any systems or tools you’ve used to keep track of tasks and deadlines in previous roles.
✨Emphasise Teamwork
Mervyn Stewart values teamwork, so be ready to discuss your experiences working in a team environment. Share specific examples of how you contributed to team success and supported your colleagues, which will demonstrate that you’re a great fit for their culture.
