At a Glance
- Tasks: Deliver exceptional customer service and manage customer relationships in a busy dealership.
- Company: Join Mervyn Stewart, a family-run car dealership with a strong community focus.
- Benefits: Enjoy competitive salary, bonuses, 30 days holiday, and employee discounts.
- Other info: Join a supportive culture that celebrates achievements and promotes well-being.
- Why this job: Be part of a dynamic team that values hard work and offers career growth.
- Qualifications: Previous experience in a dealership and excellent communication skills are essential.
The predicted salary is between 31050 - 37950 £ per year.
An excellent opportunity has arisen for a Service Advisor to join the Mervyn Stewart Aftersales Team in our busy dealership in Boucher. We require very personable, enthusiastic and welcoming individuals who thrive on delivering great customer service to all our customers. This is a great opportunity to not only be part of the excellent Mervyn Stewart brand but also be part of our ever-growing business. In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance.
Within this role you will be helping lead from the front to ensure that our customers receive the best possible Aftersales experience. Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
Main Duties:
- The role will involve face to face and telephone contact with our customers, with the overall aim of providing the very best in customer service.
- This is a very busy role requiring teamwork, excellent inter-departmental and good all-round communication skills, as well as behaving in a professional manner.
- The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised and have good time management skills.
- Upselling EVHC, Service plans etc. is also incorporated into the role so a good knowledge of these will be required.
- Managing the customer database and proactively engaging with customers.
- Taking part in social media videos and main ownership of this.
About you:
- Passion for our brand and the highest level of customer service.
- Previous experience in a similar role within a franchised car dealership required.
- Experience with One-Link, being fleet aware and Motability Accredited desirable but not essential.
- Full, valid UK driving licence.
- IT literacy as essential.
- Verbal and written communication skills of a high standard.
- Ability and willingness to expand the department social media presence.
- Pro-actively manage customer database.
- Ability to multi-task with good time-management skills important.
The successful candidate can expect:
- Hard work, loyalty and achievements are recognised by an excellent industry competitive salary (based on experience).
- Bonus earning opportunities.
- Company Pension Scheme.
- 30 days holiday inc. stats increasing with long service.
- Manufacturer training and development programme.
- Permanent, full-time employment.
- Health, Wellbeing and Discount Shopping Membership.
- Employee discounts.
- Long service recognition.
- Staff celebration events.
- Company awards.
- Company culture of recognition and inclusion.
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Required Criteria:
- Excellent team player and interpersonal communication skills.
- IT experience essential.
- Previous experience within a Franchised Dealership in a similar position.
- Ability to multi-task while keeping a positive attitude both to your work and our customers.
- Full and valid UK drivers licence.
- Management of the customer database and proactively engaging with customers.
Desired Criteria:
- Relevant franchise experience an advantage.
- Good organisational and time management skills.
- Experience with One-Link, being fleet aware and Motability Accredited.
- Ability and willingness to expand the department social media presence.
Skills Needed:
- Customer Service.
- Establishing Rapport With Clients.
- Telephone handling.
- Time Management/Organisational skills.
- Upselling.
- Exceeding Customer Expectations.
- Communication.
- Keeping People Informed.
- Teamworking.
About The Company:
Welcome to Mervyn Stewart, one of Northern Ireland's long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance.
Company Culture:
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad range of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland.
Company Benefits:
At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40 years service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance.
Salary: Up to £33,000.00 per year.
Service Advisor in Newtownabbey employer: Mervyn Stewart
Mervyn Stewart is an exceptional employer that fosters a supportive and inclusive work culture, making it an ideal place for a Parts Advisor to thrive. With a strong emphasis on employee development, competitive benefits, and a family-oriented atmosphere, staff are encouraged to grow their careers while enjoying a healthy work-life balance. Located in Belfast, the company not only values recognition and long service but also offers unique perks such as manufacturer training and staff celebration events, ensuring that every team member feels valued and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Newtownabbey
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Mervyn Stewart. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Mervyn Stewart before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Newtownabbey
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Mervyn Stewart:Your cover letter is your chance to shine! Tell us why you want to work at Mervyn Stewart specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Mervyn Stewart!
How to prepare for a job interview at Mervyn Stewart
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
