At a Glance
- Tasks: Lead the warranty department, ensuring top-notch customer service and efficient processes.
- Company: Join Mervyn Stewart, a family-owned business with a strong commitment to employee growth.
- Benefits: Enjoy competitive salary, 30 days holiday, health perks, and a supportive work culture.
- Other info: Great career progression opportunities in a dynamic and inclusive environment.
- Why this job: Be part of a growing team where your contributions truly matter and are recognised.
- Qualifications: Team player with IT skills; previous dealership experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Mervyn Stewart is growing and this is your opportunity to be part of that growth. We have an excellent opportunity for a Warranty Controller to join our team within Mervyn Stewart. Full training will be provided, so this could be an opportunity for someone to move into the warranty arena; however, franchise experience will be an advantage.
In every aspect of our retailing, the aim is always to exceed customer expectation, and so customer care is of paramount importance. Within this role, you will be helping lead from the front to ensure that our customers receive the best possible sales experience. Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About The Role
- Ensuring all administrative functions within the warranty department are carried out.
- Reviewing warranty reporting systems with the line manager to identify improvements where possible.
- Administering warranty policy in the best interests of the retailer, manufacturer, and customer.
- Keeping accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims.
- Ensuring that all frontline staff complete records correctly when warranty is diagnosed on a vehicle, and providing training and coaching where required.
- Maintaining knowledge of all warranty procedures and documentation.
- Supporting other staff members on all warranty related matters.
- Ensuring you are fully compliant with manufacturers policies and procedures.
- Flexibility in being able to support the existing department staff as required through various functions and locations.
This will be a busy role requiring teamwork, excellent inter-departmental and good all-round communication skills, as well as behaving in a professional manner. The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised, and have good time management skills.
The Package:
The successful candidate can expect:
- An excellent industry competitive salary.
- Company Pension Scheme.
- 30 days holiday including statutory holidays, increasing with long service.
- Manufacturer training and development programme.
Our benefits include:
- 30 days holidays (including statutory holidays) increasing with long service.
- Health, Wellbeing and Discount Shopping Membership.
- Employee discounts.
- Long service recognition.
- Staff celebration events.
- Company awards.
- Company culture of recognition and inclusion.
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement. Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications.
Required Criteria
- Excellent team player and interpersonal communication skills.
- IT experience essential.
- Previous experience within a Franchised Dealership in a similar position.
- Excellent organisational skills as well as ability to work well under pressure.
- Strong time management at its heart.
Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40 years of service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance.
From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known member of the team.
Warranty Controller TLNT1_NI in Belfast employer: Mervyn Stewart
Mervyn Stewart is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, comprehensive training programmes, and a supportive work culture. With a strong emphasis on teamwork and communication, employees are valued as integral members of the family-oriented company, enjoying benefits such as increased holiday entitlement with long service, health and wellbeing initiatives, and recognition for their contributions. Join us in a rewarding environment where your efforts are celebrated and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Controller TLNT1_NI in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Mervyn Stewart. Understand their values, culture, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer care and teamwork, make sure you can articulate your thoughts clearly. Try mock interviews with friends or family to get comfortable talking about your experiences and how they relate to the job.
✨Tip Number 3
Show off your organisational skills! Be ready to discuss how you manage your time and keep things running smoothly. Maybe share a story about a time you juggled multiple tasks successfully – it’ll highlight your ability to thrive under pressure!
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Warranty Controller TLNT1_NI in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Warranty Controller role. Highlight any relevant experience, especially if you've worked in a franchised dealership before. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining Mervyn Stewart and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since communication is key in this role, make sure your application reflects your ability to communicate effectively. Whether it's through clear writing or showcasing teamwork experiences, let us see your interpersonal skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you're keen on being part of our growing family at Mervyn Stewart!
How to prepare for a job interview at Mervyn Stewart
✨Know Your Warranty Stuff
Make sure you brush up on warranty procedures and documentation before the interview. Familiarise yourself with common issues and solutions in the warranty arena, as this will show your enthusiasm and readiness to jump into the role.
✨Show Off Your Communication Skills
Since communication is key in this role, be prepared to discuss how you've effectively communicated with customers and colleagues in the past. Think of specific examples where your communication made a difference in customer satisfaction or team collaboration.
✨Demonstrate Team Spirit
Mervyn Stewart values teamwork, so come ready to share experiences where you've worked well in a team. Highlight your ability to support others and how you contribute to a positive work environment.
✨Be Organised and Manage Your Time
This role requires excellent organisational skills and time management. Prepare to discuss how you prioritise tasks and manage your workload, especially under pressure. Maybe even bring a planner or a list of your strategies to impress them!
