At a Glance
- Tasks: Join our team as a Warranty Controller and ensure top-notch customer care.
- Company: Mervyn Stewart, a family-run car dealership with a strong community focus.
- Benefits: Competitive salary, 30 days holiday, health perks, and employee discounts.
- Other info: Dynamic work environment with excellent career development opportunities.
- Why this job: Be part of a growing business and make a real impact in customer satisfaction.
- Qualifications: Team player with IT skills; previous dealership experience is a plus.
The predicted salary is between 30000 - 33000 £ per year.
Mervyn Stewart is growing and this is your opportunity to be part of that growth. We have an excellent opportunity for a Warranty Controller to join our team within Mervyn Stewart. Full training will be provided, so this could be an opportunity for someone to move into the warranty arena; however, franchise experience will be an advantage.
In every aspect of our retailing, the aim is always to exceed customer expectation, and so customer care is of paramount importance. Within this role, you will be helping lead from the front to ensure that our customers receive the best possible sales experience. Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
About The Role
- Ensuring all administrative functions within the warranty department are carried out.
- Reviewing warranty reporting systems with the line manager to identify improvements where possible.
- Administering warranty policy in the best interests of the retailer, manufacturer, and customer.
- Keeping accurate records of warranty submissions, credits, rejections, and customer contributions towards goodwill claims.
- Ensuring that all frontline staff complete records correctly when warranty is diagnosed on a vehicle, and providing training and coaching where required.
- Maintaining knowledge of all warranty procedures and documentation.
- Supporting other staff members on all warranty related matters.
- Ensuring you are fully compliant with manufacturers policies and procedures.
- Flexibility in being able to support the existing department staff as required through various functions and locations.
This will be a busy role requiring teamwork, excellent inter-departmental and good all-round communication skills, as well as behaving in a professional manner. The successful candidate will demonstrate the ability to put the customer first, have an enthusiastic approach to their work, be highly organised, and have good time management skills.
The Package:
The successful candidate can expect:
- An excellent industry competitive salary.
- Company Pension Scheme.
- 30 days holiday including statutory holidays, increasing with long service.
- Manufacturer training and development programme.
Our benefits include:
- Health, Wellbeing and Discount Shopping Membership.
- Employee discounts.
- Long service recognition.
- Staff celebration events.
- Company awards.
- Company culture of recognition and inclusion.
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Required Criteria
- Excellent team player and interpersonal communication skills.
- IT experience essential.
- Previous experience within a Franchised Dealership in a similar position.
- Excellent organisational skills as well as ability to work well under pressure.
- Strong time management & attention to detail essential.
- A positive attitude both to your work and our customers.
Desired Criteria
- Relevant franchise experience also an advantage.
- Previous experience within a franchised dealership, in a similar position, an advantage.
- Full, valid UK driving licence.
Skills Needed
- Audit Compliance.
- Problem Solving.
- Time Management/Organisational skills.
- Communication.
- Teamworking.
About The Company
Welcome to Mervyn Stewart, one of Northern Ireland's long established family-run car dealerships. At our award-winning dealerships in Belfast, Conlig, and Bangor, we represent Suzuki and MG, giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing, and maintenance.
Company Culture
At Mervyn Stewart, we are a locally owned family business on the lookout for talented, innovative, and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad range of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland.
Company Benefits
At Mervyn Stewart, we have over 80 talented staff across our various sites; at its heart, Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40 years of service with the company.
At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance.
Salary: £30,000.00 - £33,000.00 per year
Warranty Controller in Belfast employer: Mervyn Stewart
Mervyn Stewart is an exceptional employer that prioritises employee growth and well-being, offering a competitive salary, comprehensive training programmes, and a supportive work culture. With a strong emphasis on teamwork and communication, employees are valued as integral members of the family-run business, enjoying benefits such as increased holiday entitlement with long service, health and wellbeing initiatives, and recognition for their contributions. Join us in a rewarding environment where your efforts are appreciated and career development is encouraged.
StudySmarter Expert Advice🤫
We think this is how you could land Warranty Controller in Belfast
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might have connections in the automotive industry. A personal recommendation can go a long way in landing that Warranty Controller role.
✨Tip Number 2
Prepare for the interview by researching Mervyn Stewart and their values. Show them you’re not just another candidate; demonstrate your enthusiasm for their commitment to customer care and teamwork.
✨Tip Number 3
Practice your communication skills! Since this role requires excellent interpersonal skills, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Mervyn Stewart family.
We think you need these skills to ace Warranty Controller in Belfast
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Warranty Controller role. Highlight your relevant experience, especially if you've worked in a franchised dealership before. We want to see how you can bring your unique skills to our team!
Show Off Your Communication Skills:Since communication is key in this role, don’t forget to showcase your interpersonal skills in your application. Use clear and concise language, and maybe even share an example of how you’ve successfully communicated with customers or colleagues in the past.
Be Organised and Detail-Oriented:We love candidates who are organised and pay attention to detail! Make sure your application is neat, free of errors, and well-structured. This will reflect your ability to manage tasks effectively, which is crucial for the Warranty Controller position.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join the Mervyn Stewart family!
How to prepare for a job interview at Mervyn Stewart
✨Know Your Warranty Stuff
Before the interview, brush up on warranty policies and procedures relevant to the automotive industry. Familiarise yourself with common issues that arise in warranty claims and how they are resolved. This will show your potential employer that you're proactive and knowledgeable about the role.
✨Show Off Your Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated with customers or colleagues in the past. Think about times when you resolved conflicts or built strong relationships, as these stories will highlight your interpersonal skills.
✨Demonstrate Team Spirit
Mervyn Stewart values teamwork, so be ready to discuss your experiences working in a team environment. Share specific instances where you contributed to a team's success or supported colleagues, showcasing your ability to collaborate and maintain a positive attitude.
✨Be Organised and Detail-Oriented
Given the administrative nature of the Warranty Controller role, emphasise your organisational skills. Prepare to talk about how you manage your time and keep track of important details, perhaps by sharing tools or methods you use to stay organised in your work.
