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- Tasks: Lead aftersales operations across multiple sites, ensuring top-notch service and parts performance.
- Company: Join Mervyn Stewart, a family-run, award-winning dealership with a strong community focus.
- Benefits: Enjoy a competitive salary, company car, pension scheme, and generous holiday allowance.
- Other info: Be part of a culture that values recognition, inclusion, and long-term career development.
- Why this job: Make a real impact on customer experience and drive business success in a supportive environment.
- Qualifications: Proven leadership in aftersales, with strong skills in service and parts operations.
The predicted salary is between 60000 - 70000 £ per year.
We are an established award-winning, family-run multi-site dealership representing MG and Suzuki and are seeking a driven and experienced Head of Aftersales to take full ownership of aftersales performance across our 4 sites. This is a senior leadership role with full responsibility for service and parts operations, focused on driving profitability, efficiency, and a consistently high standard of customer experience. The Head of Aftersales will play an important part in our used car operation through effective preparation, turnaround times, and ongoing customer retention.
Our business is based on a commitment to customer care and as an important part of the leadership team you will have responsibility for the delivery of an outstanding customer experience. Excellent communication skills are required to build solid working relationships with suppliers, customers, and colleagues. In every aspect of our retailers, the aim is always to exceed customer expectation and so customer care is of paramount importance. Within this role you will be helping lead from the front to ensure that our customers receive the best possible Aftersales experience.
Communication is key within our dealership, not only to ensure an exceptional customer experience but to build solid working relationships with suppliers, customers, and colleagues.
Role and Responsibilities
- Lead all aftersales operations across multiple sites (service & parts)
- Deliver labour sales, parts performance, and overall profitability
- Drive workshop efficiency, productivity, and utilisation
- Ensure strong stock control and parts performance
- Maintain brand standards and deliver against all manufacturer KPIs
- Deliver excellent customer experience
- Lead and develop Aftersales Managers
- Coach and develop the Aftersales team
- Work with the Aftersales team to implement continuous improvement plans
- Engage in marketing activity to promote the Aftersales side of the business
What we offer
- Excellent salary
- Company car
- Company Pension Scheme
- 30 days holiday including stats increasing with long service
- Manufacturer training and development programme
- Health, Wellbeing and Discount Shopping Membership
- Employee discounts
- Long service recognition
- Staff celebration events
- Company awards
- Company culture of recognition and inclusion
Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement.
Required Criteria
- Proven aftersales leadership experience in the motor trade
- Strong understanding of workshop, service, and parts operations
- Track record of delivering performance and improving efficiency
- Experience working with manufacturer standards and targets
- Strong leadership and people management skills
- Organised, commercially aware, and results-driven
Skills Needed
- Audit Compliance
- Cost Management
- Customer Relationship Management
- Managing Teams
- Retention Strategy
- Time Management/Organisational skills
- Communication
- Business Awareness
About The Company
Welcome to Mervyn Stewart, one of Northern Ireland's long-established family-run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance.
Company Culture
At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad range of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland.
Company Benefits
At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40 years of service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support.
The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.
Salary £60,000.00 - £70,000.00 per year
Head of Aftersales in Belfast employer: Mervyn Stewart
Contact Detail:
Mervyn Stewart Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Aftersales in Belfast
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who might know someone at Mervyn Stewart. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for the interview by researching Mervyn Stewart's values and recent achievements. Show us you’re not just another candidate; demonstrate how your experience aligns with our commitment to customer care and aftersales excellence.
✨Tip Number 3
Practice your communication skills! As the Head of Aftersales, you'll need to build solid relationships. Role-play common interview questions with a friend to boost your confidence and clarity.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the Mervyn Stewart family.
We think you need these skills to ace Head of Aftersales in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Aftersales role. Highlight your relevant experience in aftersales leadership and how it aligns with our commitment to customer care and operational excellence.
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of how you've driven profitability and improved efficiency in previous roles. We love seeing quantifiable results that demonstrate your impact!
Communicate Clearly: Since communication is key in this role, ensure your application is clear and concise. Use straightforward language and structure your thoughts logically to reflect your strong communication skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Mervyn Stewart!
How to prepare for a job interview at Mervyn Stewart
✨Know Your Numbers
As a Head of Aftersales, you'll need to demonstrate your understanding of key performance indicators. Brush up on metrics related to service and parts operations, such as labour sales and workshop efficiency. Be ready to discuss how you've improved these figures in previous roles.
✨Showcase Your Leadership Style
This role requires strong leadership skills, so think about examples that highlight your ability to lead and develop teams. Prepare to share specific instances where you coached your team to success or implemented continuous improvement plans.
✨Customer Care is Key
Since customer experience is paramount, be prepared to discuss how you've ensured high standards of customer care in your past roles. Share stories that illustrate your commitment to exceeding customer expectations and building solid relationships with clients.
✨Familiarise Yourself with the Brand
Research MG and Suzuki thoroughly. Understand their brand values, standards, and any recent news. This knowledge will not only impress your interviewers but also show your genuine interest in the company and its mission.