Aftersales Advisor in Belfast

Mervyn Stewart Group Excellent remuneration package with uncapped bonus opportunities Do you want to be part of an ever growing, family run company within the motor trade? Here in Mervyn Stewart Belfast and Bangor we are pleased to be able to offer excellent opportunity for permanent Aftersales Advisors to join our team. We want you to be part of our excellent teams as a key point of contact with customers. We are a looking for a talented, pro-active, motivated advisor looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service to all our customers. You can help deliver that fabulous right first, and every, time service our customers know us for. Interested? Then read on for more details about the position. In every aspect of our retailing, the aim is always to exceed customer expectations and so customer care is of paramount importance in this role. You will be leading from the front to ensure that our customers receive the best possible experience. Communication is key within our dealership, not only to ensure a 5-star customer experience but to build solid working relationships with suppliers, customers, and colleagues. About The Role Key Tasks and Duties Commitment to top quality customer service and satisfaction whether in service or parts department Returning Warranty parts in accordance with manufacturer guidelines Booking in vehicles and arranging courtesy cars Communicating with workshop on all aspects of Job Card Requirements Ordering parts stock from the manufacturer Ensuring parts are available for the technicians and that technicians are served as quickly as possible Selling our products and services All stock and orders to be checked against delivery and advice noted and located Parts tobe properly located as per manufacturer guidelines Experience & Criteria You should be a self-motivated, articulate and professional individual Good organisational and communication skills are an advantage for this role Working as a member of a team to achieve deadlines, maintain good customer relations and targets is key in this position Previous experience within the motor industry for minimum 1 year Full valid UK driving licence . Relevant role experience preferred Franchise motor trade experience desirable but not essential IT literate The Package The successful candidate can expect: A competitive industry salary dependent on experience & knowledge with excellent bonus opportunities Manufacturer training and development programme Company Pension Scheme 30 days holiday inc. stats increasing with long service Health, Wellbeing and Discount Shopping Membership Employee discounts Long service recognition Staff celebration events Company awards Company culture of recognition and inclusion Company uniform/PPE where applicable Mervyn Stewart are an equal opportunities employer. We aim to provide quality, secure employment to staff in an atmosphere free from aggression and hostility. We appreciate the efforts of our colleagues and recognise application as well as achievement. Mervyn Stewart reserve the right to expand the criteria to aid shortlisting. The application will close when we have received the required quality or number of applications. Required Criteria Ability to work as a member of a team to achieve deadlines, maintain good customer relations and targets Full valid UK driving licence IT literate You should be self-motivated, articulate and professional Good organisational and communication skills Previous experience within the motor industry for minimum 1 year Desired Criteria Relevant role experience within the motor industry Relevant Franchise motor trade experience Skills Needed Customer Service, Data Entry and Basic Computer Skills, Ability to Identify and Anticipate needs, Time Management/Organisational skills, Verbal and Written Skills, Teamworking About The Company Welcome to Mervyn Stewart one of Northern Irelands long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG giving Mervyn Stewart the opportunity to provide our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance. Our range covers a broad spectrum of cars to suit all needs, petrol, diesel, electric or hybrid and our highly trained and friendly sales team make purchasing your new vehicle as easy as possible whether that be physically, in one of our showrooms, or online. Company Culture At Mervyn Stewart we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. Mervyn Stewart jobs offer opportunities across a broad ranges of disciplines with great career development. We continue to grow as a trusted independently run automotive company in Northern Ireland. Mervyn Stewart works in partnership with manufacturers Suzuki and MG. Company Benefits At Mervyn Stewart we have over 80 talented staff across our various sites; at its heart Mervyn Stewart is still very much a family company. We are proud that so many of our people stay with us and develop their careers at Mervyn Stewart over the long term. Over 20% of our staff have completed between 10 and 40-years service with the company. At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! So, in return for the commitment which makes Mervyn Stewart a success, we like to repay the value our colleagues give us by giving back a sense of security and support. The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team. Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Open office, Competitive salary, Long service recognition, Perks Card, Wellbeing Scheme, Employee Recognition Scheme, Annual performance review, Culture of recognition, On the job learning, Progression opportunities, Access to Health & Wellbeing app, Bereavement leave, Long service awards, Service recognition increases to annual leave, Staff celebration events, Company employee App Salary Not disclosed Skills: Customer Service Data Entry and Basic Comp Ability to Identify and A Time Management/Organisat Verbal and Written Skills Teamworking Benefits: Vacation, Paid time off Performance bonuses Retirement plan and/or pension Office perks Employee development programs Employee discounts TPBN1_NI