At a Glance
- Tasks: Deliver outstanding customer service and manage vehicle bookings in a dynamic team environment.
- Company: Join Mervyn Stewart, a family-run car dealership with a strong community focus.
- Benefits: Enjoy competitive salary, uncapped bonuses, 30 days holiday, and employee discounts.
- Why this job: Be a key player in a growing company and make a real impact on customer satisfaction.
- Qualifications: Experience in the motor industry, excellent communication skills, and a full UK driving licence.
The predicted salary is between 31500 - 38500 £ per year.
Mervyn Stewart Belfast Division is pleased to offer an excellent opportunity for a permanent Aftersales Advisor to join our team. We are looking for a talented, pro-active, motivated administrator looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service.
About The Role
- Champion an outstanding customer service experience across our service and parts departments.
- Efficiently manage vehicle bookings and coordinate courtesy car arrangements.
- Collaborate closely with our workshop team, ensuring all job card requirements are met.
- Oversee the precise ordering and inventory management of parts stock from manufacturers.
- Return warranty parts in strict accordance with manufacturer guidelines.
- Actively promote and sell our range of products and services to customers.
What You'll Bring
- A self-motivated, articulate, and professional approach to your work.
- Excellent organisational and communication skills.
- A collaborative spirit, thriving in a team environment.
- At least one year of experience within the motor industry.
- IT proficiency and a full, valid UK driving licence are essential.
- Franchise motor trade experience is desirable, though not essential.
The Rewards
- A competitive industry salary, reflective of your experience and knowledge.
- Excellent uncapped bonus opportunities.
- Access to manufacturer training and development programmes.
- A permanent, full-time role (40 hours per week).
- Company Pension Scheme.
- 30 days holiday, including public holidays, increasing with long service.
- Health, Wellbeing, and Discount Shopping Membership.
- Employee discounts.
- Long service recognition.
- Staff celebration events and company awards.
- A company culture that values recognition and inclusion.
- Company uniform/PPE where applicable.
Mervyn Stewart is an equal opportunities employer, committed to providing quality, secure employment in an atmosphere free from aggression and hostility.
Required Criteria
- Ability to work as a member of a team to achieve deadlines.
- Full valid UK driving licence.
- IT literate.
- Self-motivated, articulate, and professional.
- Good organisational and communication skills.
Desired Criteria
- Relevant Franchise motor trade experience.
- Previous experience within the motor industry for a minimum of 1 year.
Skills Needed
- Customer Service.
- Data Entry and Basic Computer Skills.
- Ability to Identify and Anticipate needs.
- Time Management/Organisational skills.
- Verbal and Written Skills.
- Teamworking.
About The Company
Welcome to Mervyn Stewart, one of Northern Ireland's long-established family-run car dealerships. We represent Suzuki and MG, providing our customers with a fantastic selection of new and used vehicles alongside various services.
Company Culture
At Mervyn Stewart, we are a locally owned family business looking for talented, innovative, and ambitious individuals to join our team. We continue to grow as a trusted independently run automotive company in Northern Ireland.
Company Benefits
We believe in rewarding hard work with more than just a paycheque! The rewards and benefits available at Mervyn Stewart support you in achieving a healthy work/life balance.
Aftersales Advisor in Belfast employer: Mervyn Stewart
Mervyn Stewart Belfast Division is an exceptional employer, offering a supportive and family-oriented work culture that prioritises employee well-being and development. With competitive salaries, uncapped bonus opportunities, and access to comprehensive training programmes, employees are encouraged to grow their skills within the thriving motor industry. The company values long-term commitment, as evidenced by its impressive staff retention rates, making it a rewarding place for those seeking meaningful employment in Northern Ireland.
