At a Glance
- Tasks: Deliver top-notch customer service and manage vehicle bookings in a dynamic environment.
- Company: Join a family-run motor trade company with a strong team spirit.
- Benefits: Enjoy competitive pay, uncapped bonuses, and a range of employee perks.
- Other info: Great career growth opportunities in a company that values long-term commitment.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Proactive attitude and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
Mervyn Stewart North Down Division is pleased to offer an excellent opportunity for a permanent Aftersales Advisor to join our team. We are looking for a talented, pro-active, motivated administrator looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service to all our customers.
Key Tasks and Duties:
- Commitment to top quality customer service and satisfaction whether in service or parts department
- Returning Warranty parts in accordance with manufacturer guidelines
- Booking in vehicles and arranging courtesy cars
- Communicating with workshop on all aspects of Job Card Requirements
- Ordering parts stock from the manufacturer
- Ensuring parts are available for the technicians and that technicians are served as quickly as possible
- Selling our products and services
- All stock and orders to be checked against delivery and advice noted and located
- Parts to be properly located as per manufacturer guidelines
At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance. From our holiday purchase scheme to our staff recognition awards, we want you to feel comfortable in a role and a company where you are not just an employee but a valued, known, member of the team.
Benefits include:
- Vacation
- Paid time off
- Performance bonuses
- Retirement plan and/or pension
- Office perks
- Employee development programs
- Employee discounts
- Open office
- Competitive salary
- Long service recognition
- Perks Card
- Wellbeing Scheme
- Employee Recognition Scheme
- Annual performance review
- Culture of recognition
- On the job learning
- Progression opportunities
- Access to Health
Aftersales Advisor TLNT1_NI employer: Mervyn Stewart
Mervyn Stewart North Down Division is an exceptional employer that prioritises its employees' well-being and career growth within the motor trade. With a strong family-run ethos, we offer a supportive work culture, competitive remuneration, and a range of benefits including performance bonuses and employee development programmes, ensuring that every team member feels valued and has the opportunity to thrive in their role. Join us to be part of a dedicated team where your contributions are recognised and rewarded, making a meaningful impact on customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Advisor TLNT1_NI
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the motor trade. You never know who might have a lead on that perfect Aftersales Advisor role at Mervyn Stewart.
✨Tip Number 2
Prepare for the interview by researching Mervyn Stewart's values and customer service approach. Show us how your skills align with our commitment to delivering top-notch service!
✨Tip Number 3
Practice your communication skills! As an Aftersales Advisor, you'll be the key point of contact for customers. Make sure you can clearly convey your thoughts and ideas during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in joining our family at Mervyn Stewart.
We think you need these skills to ace Aftersales Advisor TLNT1_NI
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let us know how much you value top-notch customer service. Share any experiences where you've gone the extra mile for a customer, as this is key to our ethos at Mervyn Stewart.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Aftersales Advisor role. Highlight relevant skills and experiences that align with the job description, so we can see why you're the perfect fit for our team.
Be Proactive in Your Application:Don’t just list your skills; show us how you’ve used them in real situations. We love candidates who take initiative, so share examples of how you've tackled challenges or improved processes in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our family-run company!
How to prepare for a job interview at Mervyn Stewart
✨Know the Company Inside Out
Before your interview, take some time to research Mervyn Stewart North Down Division. Understand their values, mission, and what makes them unique in the motor trade. This will not only help you answer questions more effectively but also show your genuine interest in being part of their family-run business.
✨Showcase Your Customer Service Skills
As an Aftersales Advisor, customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. Highlight how you can contribute to delivering that 'right first time' service they pride themselves on.
✨Be Ready for Practical Scenarios
Expect to discuss specific scenarios related to the role, such as handling warranty parts or booking vehicles. Think through how you would approach these tasks and be ready to demonstrate your problem-solving skills during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, opportunities for development, or how success is measured in the role. This shows you’re not just interested in the job, but also in growing with the company.
