Aftersales Advisor

Mervyn Stewart Belfast Division is pleased to offer an excellent opportunity for a permanent Aftersales Advisor to join our team. We are looking for a talented, pro-active, motivated administrator looking to broaden skills and knowledge within the motor industry. This will be a varied role for the successful candidate, working in a company where employees are the heart and soul of the business delivering the highest level of customer service.

About The Role

• Champion an outstanding customer service experience across our service and parts departments.
• Efficiently manage vehicle bookings and coordinate courtesy car arrangements.
• Collaborate closely with our workshop team, ensuring all job card requirements are met.
• Oversee the precise ordering and inventory management of parts stock from manufacturers, ensuring availability for technicians.
• Return warranty parts in strict accordance with manufacturer guidelines.
• Actively promote and sell our range of products and services to customers.

What You'll Bring

• A self-motivated, articulate, and professional approach to your work.
• Excellent organisational and communication skills, vital for customer and team interactions.
• A collaborative spirit, thriving in a team environment to meet deadlines, achieve targets, and maintain positive customer relations.
• At least one year of experience within the motor industry, with relevant role experience preferred.
• IT proficiency and a full, valid UK driving licence are essential.
• Franchise motor trade experience is desirable, though not essential.

The Rewards

• A competitive industry salary, reflective of your experience and knowledge.
• Excellent uncapped bonus opportunities.
• Access to manufacturer training and development programmes.
• A permanent, full-time role (40 hours per week).
• Company Pension Scheme.
• 30 days holiday, including public holidays, increasing with long service.
• Health, Wellbeing, and Discount Shopping Membership.
• Employee discounts.
• Long service recognition.
• Staff celebration events and company awards.
• A company culture that values recognition and inclusion.
• Company uniform/PPE where applicable.

Mervyn Stewart is an equal opportunities employer. We are committed to providing quality, secure employment in an atmosphere free from aggression and hostility, appreciating the efforts and recognising the application and achievement of all our colleagues.

Required Criteria

• Ability to work as a member of a team to achieve deadlines, maintain good customer relations and targets.
• Full valid UK driving licence.
• IT literate.
• You should be self-motivated, articulate and professional.
• Good organisational and communication skills.

Desired Criteria

• Relevant Franchise motor trade experience.
• Previous experience within the motor industry for a minimum of 1 year.

Skills Needed

• Customer Service.
• Data Entry and Basic Computer Skills.
• Ability to Identify and Anticipate needs.
• Time Management/Organisational skills.
• Verbal and Written Skills.
• Teamworking.

About The Company

Welcome to Mervyn Stewart, one of Northern Ireland's long established family run car dealerships. At our award-winning dealerships in Belfast, Conlig and Bangor we represent Suzuki and MG, providing our customers with a fantastic selection of new and used vehicles alongside a host of other services that include Motability, Fleet, Servicing and maintenance.

Company Culture

At Mervyn Stewart, we are a locally owned family business on the lookout for talented, innovative and ambitious individuals to join our team. We continue to grow as a trusted independently run automotive company in Northern Ireland.

Company Benefits

At Mervyn Stewart, we believe in rewarding hard work with more than just a paycheque! The rewards and benefits available at Mervyn Stewart are just one of the ways we can support you in achieving a healthy work/life balance.