At a Glance
- Tasks: Lead daily operations of a rural GP practice and manage staff performance.
- Company: Merton Lodge Surgery, a community-focused healthcare provider.
- Benefits: Flexible working hours, remote options, and a collaborative team environment.
- Other info: Opportunity for career growth and involvement in quality improvement projects.
- Why this job: Make a real difference in patient care while developing your leadership skills.
- Qualifications: GCSE level education and significant senior management experience in healthcare.
The predicted salary is between 44595 - 54505 £ per year.
Merton Lodge Surgery, a rural dispensing GP practice with around 7,000 patients, is recruiting an Operational Manager to run the practice day to day. The role covers workforce management, HR, service delivery, patient access, performance and staff development, alongside complaints and quality improvement work. It is a collaborative leadership post, sharing the practice management team with a Business Manager, and offers flexible working, home or remote working and compressed hours. Fit depends on significant senior healthcare management experience and SystmOne skills.
What the job involves:
- Lead the day-to-day operational management of the practice, delivering services safely and efficiently.
- Manage staff performance, attendance, employee relations and disciplinaries.
- Lead recruitment, onboarding and induction for all staff.
- Oversee reception and administration teams, rotas, staffing and leave.
- Monitor appointment capacity, patient demand and access arrangements.
- Translate strategic objectives into operational plans and monitor performance.
- Lead complaints management and share learning across managers, team leads and clinicians.
- Coordinate training, appraisals, personal development and succession planning.
- Lead audits, action plans, quality improvement and service redesign projects.
- Manage premises issues, health and safety, and infection prevention and control.
- Coordinate emergency preparedness and business continuity arrangements.
- Share the practice management team role with the Business Manager, covering workforce planning, CQC preparation, QOF delivery and the quarterly PPG.
What’s required:
Qualifications:
- Educated to GCSE level or equivalent.
- Management qualification or equivalent experience.
Experience:
- Significant senior management experience within healthcare.
- Experience managing teams and service delivery.
Skills & knowledge:
- Excellent written and oral communication.
- Strong IT skills.
- Strong leadership and people management skills.
- SystmOne user skills.
- Effective time management, planning and organising.
- Works well as a team member and autonomously.
Nice to have:
- ILM, CMI or equivalent leadership qualification.
- Leadership accreditation or IGPM accreditation.
- Experience in General Practice management.
What’s offered:
- Flexible working.
- Home or remote working.
- Compressed hours.
Operational Manager in England employer: Merton Lodge Surgery
Merton Lodge Surgery offers a collaborative work environment with flexible working options, including home or remote working and compressed hours. The practice emphasizes staff development and quality improvement, providing opportunities for professional growth in a supportive setting. With a focus on efficient service delivery and patient care, it is an attractive employer for those seeking to make a meaningful impact in healthcare management.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Manager in England
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Merton Lodge Surgery.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Merton Lodge Surgery.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Merton Lodge Surgery, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Operational Manager in England
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Merton Lodge Surgery.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Merton Lodge Surgery.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Merton Lodge Surgery. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Merton Lodge Surgery. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Merton Lodge Surgery
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Merton Lodge Surgery’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
