IT Infrastructure Analyst

Here at South Thames Colleges Group, we are seeking an IT Infrastructure Analyst to oversee both on-site networks and cloud-based infrastructures, with a primary focus on hosted active directory services as well as Azure technologies, while remaining versatile enough to incorporate other platforms as necessary.

As a pivotal member of the organisation's IT infrastructure team, you’ll be responsible for the comprehensive management, maintenance, and enhancement of IT systems to ensure uninterrupted operations, robust security, and continuous improvement. Central to this role is the responsibility for managing IT infrastructure projects under the guidance of the Deputy IT Director. This includes the design, implementation, and optimisation of IT systems to support organisational objectives.

The IT Infrastructure Analyst ensures that core systems are regularly maintained, upgraded, and secured to meet strict compliance standards and safeguard against potential threats. By carefully monitoring performance, you’ll identify areas for improvement, optimising the efficiency and reliability of IT systems.

A significant part of the role involves acting as a key escalation point for the college onsite support teams after they have exhausted what is available to them, providing advanced technical expertise as part of the 3rd line support framework. You’ll diagnose and resolve complex technical issues, leveraging a combination of technical knowledge, diagnostic skills, and collaboration with vendors or external support teams to minimise downtime and maintain smooth operations.

As our IT Infrastructure Analyst, we’d like you to have strong expertise in cloud and on-prem backend services, including Azure, Exchange, Intune, SharePoint, and cloud services. With a detailed understanding of Microsoft Active Directory; Desktop and Server Operating systems and of Microsoft System Management Tools, you’ll have a detailed understanding of Network Technology and Network Topologies and services.

The role demands a proactive, detail-oriented professional with a deep technical skill set and the ability to anticipate challenges before they arise. The IT Infrastructure Analyst is not only a steward of existing systems but also a driving force for innovation, ensuring the organisation remains competitive, secure, and technologically resilient in an ever-evolving digital landscape working as part of a strong team that manages the group's IT infrastructure.

Collaboration is a core aspect of this position, requiring you to work effectively with cross-functional teams to align IT systems with organisational objectives. This includes working closely with both technical and non-technical stakeholders, facilitating communication and integration of systems that enhance overall business performance.

Although predominantly based at Merton College, this is a Group Wide Post and you will need to travel/work from any of STCG Campuses as required.

The benefits package includes generous annual leave of 27 days plus up to 8 additional days over Christmas/New Year as well as an additional 5 days Wellbeing leave to enhance employees’ physical and mental health. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme.

As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.

As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.

We are looking for hard-working and collaborative people who can join our team and help challenge our students to achieve and progress.