Job Summary/Purpose: To provide support, guidance and training to unemployed customers with often
complex barriers, aiming to improve their chances of gaining suitable, sustainable employment. To ensure
that a high standard of customer care is provided for our customers throughout the duration of the
programme. To forge positive, strong relationships with employers and explore recruitment opportunities.
Practice tact, discretion, and sensitivity. To act as a champion for MTIB and to positively promote our values
and vision in MTIB delivering our social value agenda.
Employment & Training Advisor
Company: Merthyr Tydfil Institute for the Blind Hours: Full-time Location: Merthyr Tydfil, CF48 4TQ Working pattern: On-site Job type: Contract Posting date: 29 Oct 2026 Closing date: 8 Nov 2026
Essential requirements
- To build relationships with customers and through advice and support help them identify and workthrough any barriers to employment
- To have a creative and inclusive approach to engaging with customers
- To be responsible for a caseload of customers. Addressing their needs using diagnostic tools and agreeing an individual action plan
- To work with customers on a one to one or group basis as appropriate
- To maintain frequent contact with customers and to offer guidance, support and advice throughout the duration of the programme
- To motivate, encourage and support customers to move towards employment and to offer a bespoke package of support to meet their individual needs
- To utilise a positive “Can Do” attitude to identify solutions to employer and customer barriers
- To work with the wider team to deliver employability and soft skills training, which will include confidence and motivation, CV Writing, Interview techniques, skills checks, digital skills and job search
- To maintain high quality customers records in line with MTIB and contract / programme standards
- To assist customers to plan and progress in line with their action plans, towards improving their life and employment chances
- To be responsible for meeting all deadlines and targets as required by the needs of the contract /programme
- To accurately maintain relevant IT and administrative systems, producing accurate and timely management information
- To embrace MTIB’s agenda of continuous improvement and customer focus
- Attend team / departmental meetings on a regular basis and contribute to building effective teams by exchanging views, ideas and communicating effectively
- To support colleagues across the organisation to achieve wider business aims and to successfully deliver our social values agenda
- To be respectful and treat others with dignity, being aware of equality and diversity within the workplace at all times
- To undertake Training as necessary for CPD
- This post may require local travel and the postholder will ideally have a full, clean driving licence and access to a vehicle - or alternative other provision for transport (e.g. ATW)
Proud member of the Disability Confident employer scheme
About Disability Confident
Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.
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Contact Details:
Merthyr Tydfil Institute for the Blind Recruitment Team
