Arweinydd Tîm – Llinell Bywyd (Lifeline) / Team Leader - Lifeline in Merthyr Tydfil

Job Ref: RE-1953

Job Scale: Gradd 6 / Grade 6

Job Hours: 37 Awr / 37 Hours

Location: Y Ganolfan Ddinesig / Civic Centre

Speciality:

To manage the Lifeline and Installation Teams and service, through delegated responsibility for operational requirements in their work and ensure that a high level of customer service is provided.

To respond to customer queries from the public on a full range of issues regarding the lifeline service provided by Merthyr Tydfil County Borough Council and for the service provided to other partner organisations. This includes monitoring team day-to-day performance and customer interactions to ensure the smooth running of the control room.

To be an advocate to the customer on behalf of corporate customers to ensure appropriate outcomes. Meet with representatives from stakeholder groups. For example, being the Council representative for network groups providing Lifeline services to meet the Quality Standards Framework.

Ensure the service meets the requirements set out in the Quality Standards Framework for annual accreditation award.

You will be required to provide evidence of all qualifications specified as essential.

Ability to speak Welsh is desirable.

Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both.

Any breach of confidentiality may lead to disciplinary action.

Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre‑employment checks are undertaken for all appointments as part of our recruitment and selection process.

We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.