At a Glance
- Tasks: Assist in marketing, public relations, and maintaining the museum's environment.
- Company: Join Merthyr Tydfil County Borough Council, a diverse and inclusive employer.
- Benefits: Competitive salary, flexible hours, and a chance to work in a vibrant cultural setting.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Make a difference in your community while gaining valuable experience in the arts.
- Qualifications: Essential qualifications required; Welsh language skills are a plus.
The predicted salary is between 19979 - 21640 £ per year.
Job Ref: RE-1947
Job Scale: Gradd 3 / Grade 3
Job Hours: 28 Awrs / 28 Hours
Salary: 75.67% of Grade 3 SCP 7-12 = £19,979.15 - £21,640.10 per annum.
Responsibilities:
- Assist in the Marketing, Public Relations, Building, Cleaning and Security of Cyfarthfa Castle Museum & Art Gallery.
- Assist the Museum Assistants in providing consistently high standard museum services for the County Borough of Merthyr Tydfil, delivering a first-class customer experience, maintaining stock levels and conditions, ensuring the physical environment is upheld, and protecting exhibits.
Qualifications:
You will be required to provide evidence of all qualifications specified as essential.
Contact & Application:
For further information please contact Nathan Roberts. If you do not have access to the internet, application forms can be obtained by telephoning and are to be returned no later than to HR Administration, Civic Centre, Castle Street, Merthyr Tydfil, CF47 8AN.
Email: [email address]
Ability to speak Welsh is desirable.
Additional Information:
Merthyr Tydfil County Borough Council is committed to protecting and safeguarding the most vulnerable people in our community. Rigorous pre-employment checks are undertaken for all appointments as part of our recruitment and selection process.
All employees are required to comply with their individual and organisational responsibilities under the Data Protection Act, the Information Security Policy and relevant supporting operational policies. Any matters of a confidential nature must not be disclosed or passed to any unauthorised persons or third party under any circumstance either during or after employment except in the proper course of your employment or as required by law, Merthyr Tydfil County Borough Council or both. Any breach of confidentiality may lead to disciplinary action.
We value diversity in our workforce and consider ourselves to be an Employer of Choice, committed to promoting and integrating equality of opportunity into all aspects of our work. We welcome applications from everyone and encourage applicants from all groups and backgrounds to apply and join us at Merthyr Tydfil County Borough Council. We are strongly committed to eradicating discrimination in the workplace and ensure that no unlawful discrimination occurs in the recruitment and selection process on the grounds of age, disability, sex, race, sexual orientation, marriage and civil partnership, religion or belief, gender identity and expression, and pregnancy and maternity.
Cynorthwy-ydd Amgueddfa / Museum Assistant employer: Merthyr Tydfil County Borough Council
Merthyr Tydfil County Borough Council is an excellent employer, offering a supportive work culture that values diversity and promotes equality of opportunity. As a Museum Assistant at Cyfarthfa Castle Museum & Art Gallery, you will benefit from a collaborative environment focused on delivering exceptional customer experiences while also having access to professional development opportunities that foster personal growth. Located in the heart of Merthyr Tydfil, this role allows you to contribute meaningfully to the community while enjoying a fulfilling career in the arts and heritage sector.
Contact Details:
Merthyr Tydfil County Borough Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Cynorthwy-ydd Amgueddfa / Museum Assistant
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Merthyr Tydfil County Borough Council and show off your personality in person.
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Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Merthyr Tydfil County Borough Council and let us see your personality shine through!
We think you need these skills to ace Cynorthwy-ydd Amgueddfa / Museum Assistant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Merthyr Tydfil County Borough Council.
Get Familiar with Our Brand:Before applying, take some time to learn about Merthyr Tydfil County Borough Council and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Merthyr Tydfil County Borough Council
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Merthyr Tydfil County Borough Council.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Merthyr Tydfil County Borough Council will surely appreciate.
