Pathology Support Secretary in Warrington

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.

The post holder will be responsible for day-to-day administration duties related to that of a support secretary to ensure the management of timely diagnostic reports and patient correspondence for our pathology service. You will work closely with the Office Manager and Medical Secretaries and support the Consultant team to ensure that all service requirements are met. You will be expected to always show respect and dignity towards your colleagues and patients.

The post holder will be based in the administration office in Warrington Pathology Department and will be working across all sections of pathology. You will need to liaise with clinicians at all levels, managers within the Trust and with external organisations. You will be speaking directly with patients liaising with them regarding their appointments and occasionally supporting with the typing of clinical letters.

The post holder will be expected to work independently to manage their own workloads in line with service requirements and local/national policies. The confidential nature of all work concerning patients must be understood and safeguarded. The Medical Secretary is part of a team and must regard the interests of the patient as paramount and, as such, must be aware of the Data Protection Act (1998) and be aware of the consequences of the failure to comply with it.

Main duties of the job include:

• Refer to the attached Job Description and Person Specification documents for a comprehensive overview of the role, including detailed information on key responsibilities, required skills, experience, and the essential and desirable criteria associated with the position.

Qualifications:

• Educated to GCSE Grade A to C Level in Maths and English.
• RSA Typing II or equivalent.
• Customer Service Course or equivalent experience.
• Level 3 Diploma or equivalent Trust competencies and experience.
• ECDL or equivalent experience.
• Medical Terminology.
• Diary Management experience.

Experience:

• Previous Medical Secretarial experience.
• Ability to empathise and support colleagues.
• Highly motivated with a flexible approach to work.
• Knowledge/experience of patient administration systems.

Skills:

• Ability to work as part of a team.
• Ability to work on own initiative.
• Ability to prioritise workload.
• Good organisational and time management skills.
• Willingness and ability to adapt and learn quickly.
• Dedication, tact & diplomacy.
• Approachable, responsible, dependable, have patience and diplomacy.

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.

Flexible Working: We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that all employees have the right to request flexible working from day one of employment.

Working for Team MWL: Staff recognition is especially important to us; we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.