We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
An opportunity has arisen for a motivated individual to join the Informatics System Administrator Team! Join us!
The main role of the post-holder is to provide system administration and support to customers across the health economy which will include managing user accounts and logging of system issues/requests raised by customer to ensure timely resolutions are met.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
- Responsibility of housekeeping reference files for relevant systems and developing good communication links with other departments throughout the health economy will be required in order to maintain up-to-date knowledge base and catalogue of services.
- The System Administrator role sits within the IT Operations Team, who provide system support to users of the clinical systems within the trust and local health organisations.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
We strongly believe that the communities we serve should all have access to Five Star Patient Care.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme
Detailed job description and main responsibilities
KEY DUTIES
- To set up methods of capturing the reference data required and ensuring that updates are received on a timely basis
- To introduce electronic mechanisms of cataloguing the information/updates that are received so there is an audit trail to support all changes made to the system
- To support/manage RA in the creating/issuing smartcards
- To work with staff both within and outside Informatics to ensure that system knowledge is maintained at a high standard.
- To administer and build all documentation required to support user functions (including letters, forms, patient leaflets, etc)
- To work with the data quality team to suggest improvements as and when necessary
- Ensure confidentiality of patient data at all times, by awareness and compliance with existing legislation and good practice, for example Data Protection Act 1998; Caldicott principles and recommendations; local policies and procedures.
- Health & Safety - all employees are required by Section 7 of the Health & Safety at Work Act to take reasonable care of their own health and safety and that of others who may be affected by their acts and omissions
- The location/base of this role will cover services across numerous sites.
- This job description is not intended to be exhaustive as duties may change in light of the annual performance review appraisal and on-going developments
ADMINISTRATIVE RESPONSIBILITIES
- To document working procedures to the agreed format. Documentation to be up to date and accessible to appropriate staff at all times.
- To ensure that all reference data is kept to a standardised format and the quality of this data is maintained both initially and into the future.
- To record all required information and changes necessary on the appropriate system in a timely manner. Data groups to include: Clinics, Staff Groups, Locations, Clinic Sessions, Wards, Professional Carers, Local Specialty codes.
Skills
- Good problem-solving skills
- Excellent co-ordination and time management skills
- Ability to work under pressure and produce high quality work
- Excellent communication and team working skills
Knowledge and experience
- Significant experience of working in an office environment
- Significant NHS experience and/or relevant experience working in an office environmen
- Knowledge of Microsoft Office packages
- Able to organize workload to meet deadlines
- Experience of working with systems and/or data
- Experience with dealing with systems administration issuesKnowledge of manual and electronic filing systems
- Understanding of the principles of data management techniques
- Experience in an NHS administrative role
Qualifications
- Educated to GCSE level (including Maths and English) and/or equivalent qualification and/or experience
- Educated to degree level or hold relevant professional qualifications
Our Values
- We are Kind
- We are Open
- We are Inclusive
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Systems/RA Administrator in St Helens employer: Merseywestlancs
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. With a commitment to employee growth, we offer numerous opportunities for professional development and training, ensuring that our staff can realise their ambitions while contributing to the delivery of outstanding patient care in the vibrant community of Huyton. Join us and be part of a dedicated team that values kindness, openness, and inclusivity, all while enjoying the benefits of a hybrid working policy and a competitive salary.
