Rheumatology Clerical Officer/Clinic Clerk in St Helens

Mersey and West Lancashire Teaching Hospitals NHS Trust is looking for a motivated individual to support the Rheumatology department at St Helens Hospital.

Key Responsibilities

• Prepare, organise, and update rheumatology clinic lists.
• Ensure all relevant results, notes, and documents are available for clinicians when needed.
• Book, amend, and manage patient appointments, including follow‑ups and investigations.
• Direct clinical queries to specialist nurses or medical staff as appropriate.
• Maintain accurate patient records on electronic systems (e.g. EPR).
• Upload and file clinical documents, blood results, imaging reports, and letters.
• Ensure all documentation is stored and managed in line with Trust policies.
• Assist patients with appointment queries, directions, and general service information.
• Produce, check, and send clinic letters and appointment notifications.
• Work closely with rheumatology consultants, specialist nurses, physiotherapists, and administrative colleagues.
• Check clinic rooms and waiting areas are stocked with forms, leaflets, and stationery.
• Support the smooth running of rheumatology outpatient clinics by assisting clinicians with basic administrative tasks.
• Escalate clinical or complex queries to senior administrative staff or clinical teams.
• Retrieve patient notes and ensure they are available for clinics.
• Print and send standard letters, appointment notifications, and clinic information.
• Assist with photocopying, scanning, and general administrative tasks.
• Support senior admin staff with routine tasks as required.
• Maintain stock levels of stationery, forms, and clinic materials.
• Help with filing, archiving, and organising departmental records.
• Follow Trust policies on confidentiality, data protection, and patient handling.

Qualifications

• Educated to GCSE level or equivalent.
• Experience working in a busy office environment.
• Experience in a clinical setting.

Knowledge & Experience

• NHS experience.

Skills

• Good computer skills (Microsoft Office and Outlook).
• Ability to prioritise and organise own workload.
• Good knowledge and understanding of confidentiality.
• Good interpersonal skills.

Other Attributes

• Professional manner.
• Flexible and adaptable approach.
• Loyalty and commitment to the Trust and the speciality team.
• Responsibility for own actions.
• Seeking guidance when appropriate.
• Self‑aware, able to initiate and manage self‑change when necessary.
• Calm under pressure.
• Positive outlook and encouraging this in others.
• Ability to delegate appropriately and monitor progress.
• Ability to use initiative balanced with a consultative approach.
• Logical and rational coordination.
• Willingness to work flexible hours.
• Awareness of general professional issues and current NHS and Trust issues.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and under‑represented groups. As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job, and to all armed forces veterans who meet the minimum criteria. The Trust operates anonymous shortlisting and does not share personal information with the recruiting manager. Equality monitoring information you provide is used to review our recruitment practices and offer reasonable adjustments.

Legal & Compliance

Applicants may be required to undergo a Disclosure and Barring Service (DBS) check. Where applicable, candidates will be required to pay for their DBS check, which will be deducted from salary following appointment. Applicants will be expected to undertake the Trust’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.