At a Glance
- Tasks: Join our team as a Clinic Receptionist, managing patient bookings and providing excellent customer service.
- Company: Be part of a supportive NHS Trust dedicated to patient care and community health.
- Benefits: Flexible hours, training opportunities, and a chance to make a difference in healthcare.
- Other info: Diverse workplace welcoming applicants from all backgrounds.
- Why this job: Gain valuable experience in a busy environment while helping patients navigate their healthcare journey.
- Qualifications: GCSE level education and strong customer service skills are essential.
The predicted salary is between 23970 - 28400 £ per year.
Applications are invited from enthusiastic, hardworking, self‑motivated and committed individuals for the position of Patient Booking Service (PBS) Clinic Receptionist. We have the following full and part time permanent positions available covering both at St Helens and Whiston Hospitals sites:
- 1 x full time – 37.5 hours per week based at Whiston
- 1 x full time – 37.5 hours per week based at St Helens
- 1 x part time – 25.5 hours per week based at St Helens
- 1 x part time – 22.5 hours per week based at Whiston
- 1 x part time – 17 hours per week based at St Helens
Main duties of the job include:
- Greeting patients, visitors and colleagues in a polite manner.
- Printing patient clinic lists and relevant reports for clinics as required.
- Checking patient demographics with patients as they arrive at reception desk.
- Updating Trust Patient Administration System (PAS) following departmental operational procedures.
- Making appointments as required on PAS and recording on appointment cards.
- Rearranging appointments for patients from cancellations and non‑attendance.
- Ensuring all appointments are booked within 18‑week Trust/Government targets.
- Inputting patient attendances and outcomes onto the Trust PAS system.
- Liaising with Data Quality Team.
- Registering all patient health record supplements movements on the PAS system.
- Dealing with patients and their relatives in a friendly and sympathetic manner.
- Arranging ambulance transport for patients when required.
- Dealing with complaints on a first line basis or referring to the nurse in charge.
- Organising workload to ensure all patient health records checked with current patient lists.
- Completing medical insurance forms that do not need written medical input by clinician.
- Complying with Trust and Departmental Policies and Procedures.
Training responsibilities include:
- Attending IT training and keeping abreast of updates.
- Maintaining record in personal development portfolio.
- Being aware of Records management, Information Governance, confidentiality and data protection act.
Qualifications required:
- Educated to GCSE level and/or equivalent qualification and/or equivalent experience.
- Customer Care qualification and/or equivalent experience.
Knowledge & experience:
- Substantial clerical experience.
- Experience of dealing with the public face‑to‑face.
- Experience of working in a busy environment.
- Previous NHS experience working within outpatient clinics.
Skills required:
- Ability to use initiative.
- Ability to work well under pressure.
- Good organisational skills.
- Knowledge of Data Quality and Information Governance.
Other requirements:
- Able to work flexible working hours / shifts / evening / weekends to meet the demands of the Trust Outpatient Service.
We actively cultivate a professional environment of fairness, equality, dignity and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
PBS Clinic Receptionist in St Helens employer: Merseywestlancs
Join our dedicated team as a PBS Clinic Receptionist at St Helens and Whiston Hospitals, where we prioritise a supportive work culture that values your contributions. With comprehensive training opportunities, flexible working hours, and a commitment to diversity and inclusion, we ensure that every employee can thrive in their role while making a meaningful impact on patient care.
StudySmarter Expert Advice🤫
We think this is how you could land PBS Clinic Receptionist in St Helens
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the job description and think about how your skills match up. This will help you shine during interviews and show that you're genuinely interested in the PBS Clinic Receptionist position.
✨Tip Number 2
Practice makes perfect! Try doing mock interviews with friends or family. Focus on common questions for reception roles, like handling difficult situations or managing multiple tasks. This will boost your confidence and help you articulate your thoughts clearly.
✨Tip Number 3
Network, network, network! Reach out to current or former employees at St Helens and Whiston Hospitals. They can provide insider tips and might even give you a heads-up about the interview process. Plus, it shows your enthusiasm for the role!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it keeps everything organised and makes it easier for us to find you when we’re looking for the right fit for the team.
We think you need these skills to ace PBS Clinic Receptionist in St Helens
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're genuinely excited about becoming a PBS Clinic Receptionist and helping patients. A little enthusiasm goes a long way!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We’re looking for individuals with clerical experience and customer care skills, so don’t be shy about showcasing those!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Merseywestlancs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a PBS Clinic Receptionist. Familiarise yourself with the key duties like data inputting, appointment scheduling, and patient interaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Your People Skills
As a receptionist, you'll be the first point of contact for patients and visitors. Practice how you would greet someone, handle inquiries, and manage complaints. Role-playing with a friend can help you feel more comfortable and prepared to demonstrate your excellent customer service skills during the interview.
✨Brush Up on IT Skills
Since the job involves using the Hospital Information System and other IT tools, it’s a good idea to refresh your keyboard skills and get familiar with common software used in healthcare settings. If you have any experience with similar systems, be ready to discuss it and how you can quickly adapt to new technologies.
✨Show Your Flexibility
The role requires working flexible hours, so be prepared to discuss your availability. Highlight any previous experience where you successfully managed varying shifts or worked under pressure. This will demonstrate your commitment and ability to adapt to the demands of the Trust's outpatient service.
