We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
Main area Primary Care Grade NHS AfC: Band 6 Contract Permanent Hours Full time - 37.5 hours per week (Hours will be worked between 7:45am and 6:30pm Monday to Friday) Job ref 409-8017865
Site Marshalls Cross Medical Centre Town St Helens Salary £39,959 - £48,117 Per Annum Salary period Yearly Closing 12/07/2026 23:59
Job overview
Are you an experienced Deputy Practice Manager or Supervisor, and you have experience or an interest in General Practice and looking for a new challenge?
An exciting opportunity has arisen for a Deputy Practice Manager to join our dedicated, dynamic, and friendly team at Marshalls Cross Medical Centre based within St Helens hospital.
You will be an integral part of Mersey & West Lancashire’s administrative team supporting our Lead GPs and our Practice Manager. You will provide management and support to our Senior Patient Care Advisors and our administrative team.
Previous experience within a Primary Care and/or Community setting is essential for this role.
Main duties of the job
The post holder will provide support for the Practice Manager along with having leadership and management skills to enable the Practice to meet its agreed aims and objectives within an efficient, safe and effective working environment in a primary care setting but based at an Acute Hospital Trust, ensuring the highest standards of care for all registered and temporary patients.
The post holder will be part of a team supported by a Practice Manager, Lead GPs, salaried GPs, senior nursing staff and administration staff. In addition, they will have the support of the Trust senior medical staff, Consultant body and supporting AHP and Management structure to enable them to deliver a truly different approach to local health care delivery.
For a full description of the role, please see the Job Description and Person Specification.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Detailed job description and main responsibilities
The post holder will adhere to the following principle responsibilities:
- An excellent understanding of the use and interpretation of clinical and office-based IT systems/data within a busy GP practice environment.
- Excellent communication, leadership, problem solving and teaching/coaching skills.
- Highly motivated with ability to work with adaptability and flexibility as part of a large team.
- Aptitude for managing small technology‑based projects. Able to develop and implement IT policies for governance, security and data protection.
- An understanding of basic finance cashbook requirements.
- An understanding, acceptance and adherence to the need for strict patient confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to staff, external and patient requests.
- To maintain a register of technology‑based assets.
- To ensure that all technology‑based maintenance and support agreements are in place and are reviewed regularly to ensure optimal service for the surgery. This includes, but is not limited to telephone systems, photocopiers and other machines.
- To assist the Practice Manager in delivery of the practice’s targets and KPIs.
Person specification
Qualifications
- Educated to degree level or equivalent level qualification or significant experience of working at a similar level in specialist area
- Qualification in management and leadership or in the process of working towards qualification
- Evidence of personal and professional development
Experience
- Demonstrated experience of co‑ordinating projects in complex and challenging environments
- Experience of managing risks and reporting
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement
- Experience of setting up and implementing internal processes and procedures
- Experience of leading and implementing re‑design or change management initiatives
- Understand the role of IT in delivery of an effective service
- Clear detailed understanding of access targets, booking, patient choice
- Managing, assessing and planning workload for others
- Mentoring and developing others
- Previous NHS experience of at least 3 years supervisory level
- Knowledge and experience of working within a GP practice and an in‑depth knowledge of GP practice technology and programmes
- Good understanding of the financial composition of the NHS
- Awareness of strategic management processes and their application e.g. fiscal planning, manpower
Skills
- Significant experience of successfully working in a sensitive environment
- Ability to work effectively in a team with strong interpersonal skills with the ability to maintain positive and productive relationships at all levels
- Ability to use Microsoft Word, Excel, PowerPoint and Outlook Email
- Ability to use problem solving skills
- Ability to write letters and written reports to a range of the people within the organisation and externally
- Ability to prioritise and quickly identify the core issues in a situation
- Ability to analyse complex information to support decision making
- Ability to negotiate with others in the organisation
Other
- Demonstrated capabilities to manage own workload
- Ability to work under pressure and maintain high quality work
- Able to work flexibly across multiple sites
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward‑thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to:
- Understand how to generate an eVisa share code
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
- All employees have the right to request flexible working from day one of employment.
- There is no limit on the number of requests they can make.
- Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non‑smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factual accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
