COPD Care Coordinator in St Helens

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Site St Helens Community Integrated Respiratory service. Lowe House Town St Helens Salary £28,392 - £31,157 per annum pro rata Salary period Yearly Closing 17/08/2026 23:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to "name of trust" transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

An exciting opportunity has arisen for a Care Coordinator to support the delivery of the Warm Homes for Lungs programme for 18 months secondment opportunity . This innovative initiative aims to address health inequalities by improving housing conditions for patients with respiratory disease, particularly those affected by fuel poverty and cold homes.

The Care Coordinator will play a key role in linking healthcare, housing, and energy services to ensure patients receive timely and appropriate support.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The post holder will work closely with Health & Social Care colleagues, practice teams, Community Matron’s, and Community Nurses, to co-ordinate MDT Meetings and ensure on-going patient case management. Records of MDT’s will be maintained, with actions completed under the direction of health and social care colleagues, sharing information across organisations and professions, in line with Trust policies and procedures.

The post holder will demonstrate an attitude which respects and values service users’ and their carers’.

The post holder will embrace the core values of the organisation. These principles will recognise the need to:

• Promote safe practices
• Value the aims of service users
• Work in partnership and offer meaningful choice
• Be optimistic about the possibilities of meaningful change
• Value social inclusion

The COPD Care Co-ordinator role is pivotal to the effective delivery of care and is the key interface between patients and service users, carers, primary, secondary and community care, social care and voluntary organisations. There is a requirement that the post holder works flexibly across Wellbeing Services, Pulmonary Rehab Services, Social Services, Community Health and GP Practice’s within the St Helens Borough and neighbourhood localities. Planning, organising, coordinating and feeding back in Multi-Disciplinary Team Meetings is fundamental to the role.

COPD Care Coordinator

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

Detailed job description and main responsibilities

• Complete aspects of COPD assessment and review work, following Service standard operational procedures and processes.
• To include completion of duty screening calls and onward referrals following referrals received by GP/professional.
• Identify and use opportunities to promote healthy lifestyles e.g. diet, exercise.
• Have knowledge and information on local services available to patients whilst considering a range of options during ongoing patient assessments, analysing service users’ needs.
• Act as advocate and facilitator to resolve issues that may be perceived as barriers to care.
  • Develop a partnership approach to working, in order to empower the patient and carers, in diverse situations/cases.
  • Support people in accessing appropriate information and support, by sign-posting to a range of support services and take an approach which helps people to self-manage where appropriate.
  • Make pre-planned outbound telephone calls to patients to assess on-going needs to enable a proactive prevention approach.
  • To maintain accurate, clear, concise and contemporaneous records as per Trust policy and communicate information to members of the Team as necessary.
  • Liaise and communicate with referrers, patients, relatives, carers, and other health and social care professionals to support and coordinate care.

    Communicate with other members of the multi-disciplinary team

  • Be the interface between patients and/or carers, Primary Care, Community Health and Social Care, ensuring the needs of the patient is incorporated into individual care plans.
  • Deal in a professional, helpful and sensitive manner with patients, service users, staff and other agencies by telephone or face to face, taking messages, advising service users about visits, referring other issues as appropriate and answering routine enquiries.
  • Act as a contact to assist with case management of patients at risk of admission, identifying sources of support in liaison with case managers e.g. Community Matron.
  • prepare andprovide patient information and link with GP practices to help reduce A&E admissions.
    • Coordinate and manage the administrative functions for the integrated Multi-disciplinary Team Meetings. This will include organising and adjusting meetings and tasks on behalf of a number of stakeholders, responding to urgent clinical tasks as required.
    • Be the point of liaison for service users receiving care coordination and interface with all professionals involved in service users care including primary and secondary care, community services, carers and other relevant groups.
    • Requirement to receive telephone calls/correspondence from partnership health professionals, relating to single point of access, where calls are received and triaged. Decisions are based on the individual service criteria as to the route the call will take, with guidance from professionals regarding clinical/non-clinical facts/situations where a suitable course of action needs to be determined.
    • Co-ordinate the handover between other Specialist Nurses to facilitate the safe and effective transition of care between services, in order to provide seamless support for patients, their families and carers.
  • • Liaise with medical and nursing personnel in primary, secondary and specialist centres about patients and service provision related matters including statutory and voluntary providers of care.
    • Take responsibility for the facilitation of regular Multidisciplinary Team Meetings, which involves coordinating and organising partnership professionals. The information in relation to these meetings from a wide range of other strategies/projects is to be collated and delivered prior to the MDT.
    • Devise and maintain efficient filing, clerical and office systems, and provide administrative support, including photocopying, and dealing with other forms as required.

Person specification

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• NVQ3 or recognised certificate in office administration or equivalent Qualification / experience
• Evidence of continued role development

Experience

• Minimum 2 years working within Health and/or Social Care
• Demonstrate IT Literacy across a range of IT and administrative systems / Data management
• Evidence of ability to communicate at all levels across all boundaries
• Experience of supporting Service Improvement
• Experience of working within a multi-Disciplinary setting
• Evidence of dealing with people in highly emotive situations
• Ability to provide confidential administrative support within a complex service

Skills

• Ability to provide & receive complex information. Ability to motivate & negotiate
• Ability to work independently and as part of a team
• Ability to prioritise own workload between competing demands
• Develop effective working relationship with all stakeholders
• Flexibility to meet the demands of the service
• Proactive approach with ability to use own initiative
• Demonstrate an ability to undertake duties with a degree of autonomy and accountability
• Understands own limitations
• Committed to developing self and others
• Ability to provide constructive opinions and views on ideas for service improvement
• Ability to work as part of a wider team, providing flexible working across localities

Other

• Demonstrate a commitment to respecting and displaying the Trust Values at all times
• Ability to travel to various Hospital, clinic and domiciliary locations by own car/assisted driver

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.