Apprentice Employment Services Administrator in St Helens

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area: Administrative and Clerical

Grade: NHS AfC: Band 2

Contract: Permanent

Hours: Full time - 37.5 hours per week

Job ref: 096-7885462

Site: Jubilee Court

Town: St Helens

Salary: £25,272 Per Annum

Salary period: Yearly

Closing: 15/07/2026 23:59

An exciting opportunity has arisen for an apprentice to join our Employment Services Department. This is a Trainee (Apprentice) role, during which the post holder will be supported to work towards successful completion of Level 3 Business Administration. As an apprenticeship, this role is supported by an accompanying assessment and skills development programme, during which the post holder will gain the skills and knowledge relevant for this role. Learning will be a mix of on the workplace, formal on and off the job training, and the opportunity to practise new skills in a real work environment. On successful completion of their Apprenticeship, they will have the right knowledge, skills, and behaviours they need for their chosen role.

Main duties of the job:

• Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently e.g. employees and managers within both Mersey West Lancashire Teaching Hospitals NHS Trust and all our client organisations.
• Refer complex queries to other members of staff in the Employment Services Team if appropriate.
• Process new starters, variations to contracts of employment and terminations on ESR.
• Address any routine queries from staff as appropriate.
• Notification to managers of professional registrations that are due to expire.
• Data validation on ESR.
• Completion of Ad Hoc reports.

Clinical & Professional Responsibilities:

• Contribute to the continuous improvement in the efficiency and effectiveness of the Recruitment Department.
• Contribute to the achievement of the HR Directorate and Trust Objectives.

Administrative Responsibilities:

• Open, log, sort and distribute post daily as necessary.
• Undertake photocopying, filing and general housekeeping as requested by the Employment Services Manager.
• Carry out data cleansing of systems ensuring all required data fields are completed.
• Run routine reports for the HR Business Partners and managers on e.g. fixed contracts, retirement and secondments in accordance with agreed schedule.
• Check Alert Register as and when new alerts are issued across TRAC, NHS Jobs, and ESR and Honorary recruitment.
• Rebook employees that have not completed induction training.

Teaching & Training Responsibilities:

• Be prepared to broaden own skills and experience through working with others in the department.

Research & Audit:

• Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary.
• Enter accurate and timely data onto HR/Workforce information systems as directed ensuring data quality at all times and ensure security of information in line with Records Management, Information Governance, Caldicott, Confidential and Data Protection policies.

Person specification:

Qualifications: Minimum entry requirement. Educated to GCSE Grade C/4 in English and Maths and/or equivalent qualification. For those with an education, health and care plan or legacy statement, the Apprenticeship’s English and maths minimum requirement is Entry Level 3. A British Sign Language (BSL) qualification is equivalent to the English qualification for those whose primary language is BSL.

Knowledge & Experience: Able to communicate with a range of people, in a way that is clear and understood. Can plan, organise, and effectively prioritise tasks to achieve the required objectives.

Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.

Flexible Working: We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that all employees have the right to request flexible working from day one of employment. There is no limit on the number of requests they can make. Employees have the right to make requests, have them considered, regardless of the reason.

Working for Team MWL: Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services. The Trust is a non‑smoking across all our sites. You will be expected to undertake the Trust’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.