Senior Health Care Support Worker - Emergency Department

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.

We have an exciting new opportunity within our Accident & Emergency department, for talented, highly motivated individuals who want to make a difference to our patient experience. We are looking for caring and committed individuals who would like to develop their knowledge and skills within this challenging and rewarding environment.

• The ability to deal supportively with people of all ages and backgrounds, along with their families, in a period of unprecedented change is essential.
• Communication skills and the ability to work as part of a multi-professional team are critical to the success of the role.
• Previous experience of working within an acute hospital setting is essential along with current experience in an acute setting.
• You should have also completed NVQ Level 3 in Healthcare or equivalent level study.
• Staff are expected to be flexible with their availability as there is a 12-hour rotational shift pattern in place with internal rotation between day and night duty.
• This post will be subject to an Enhanced DBS (with barred list for Adults disclosure).

• We actively support flexible working patterns throughout MWL.
• All employees have the right to request flexible working from day one of employment, with no limit on the number of requests and without the need to provide a reason.
• You will receive a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
• Staff Health and Wellbeing programme offers a variety of services.

• Knowledge & Experience: Knowledge of personal care and related procedures, demonstrable experience of working in a patient care/health related role, knowledge of relevant legislation related to healthcare, experience of working in a team.
• Qualifications: NVQ level 3 Health and Social Care or equivalent, Care Certificate (equivalent to level 1), literacy and numeracy functional skills level 2 or equivalent.
• Skills: Ability to communicate effectively in both verbal and written formats, good interpersonal skills, able to work within a team, experience of supporting junior staff and learners, able to accept direction and guidance, aware of own limitations, able to prioritise own workload and manage time effectively, flexible, adaptable and responsive to change, reliable and professional, ability to cope in stressful and challenging situations, inclusive and non-judgmental, punctual, motivated and committed, effective role model demonstrating Trust values, basic IT skills.
• Other: Frequent moderate effort for several long periods during the shift such as manual handling patients to supporting patient’s personal care, concentration, focus and frequent record keeping requirements, carrying out time critical tasks, aware that developing resilience to distressing situations is necessary without losing the ability to care compassionately, aware of the process for accessing staff health and wellbeing support, daily exposure to distressing situations which may include challenging behaviour, care of chronic health conditions, patient end of life care/care after death, able to carry out direct clinical care as required on ward or department.

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details, is shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.