At a Glance
- Tasks: Provide reception duties and assist in organising out-patient clinics at a spinal injuries unit.
- Company: Join the Mersey and West Lancashire NHS Trust, a top-rated employer in healthcare.
- Benefits: Competitive salary, part-time hours, and opportunities for personal growth.
- Other info: Inclusive workplace that values diversity and offers excellent career progression.
- Why this job: Make a real difference in patients' lives while developing your career in healthcare.
- Qualifications: GCSE level education and experience with patient administration systems preferred.
The predicted salary is between 25272 - 25272 £ per year.
We want talented and enthusiastic people from all backgrounds to join , with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.
Whatever you're looking for in your career, you'll find it here at MWL.
Main area North West Regional Spinal Injuries Centre (NWRSIC) Grade NHS Af C: Band 2 Contract Fixed term: 12 months (30 Hours Per Week) Hours Part time - 30 hours per week (Core
Site Southport Hospital Town Southport Salary £25,272 Per annum Salary period Yearly Closing 06/08/:59 Interview date 21/08/2026
Job overview The post holder will provide reception duties to the North West Regional Spinal Injuries Centre.
The role requires good communication and interpersonal skills.
The post holder will be responsible for the day-to-day running of the reception, maintaining patient records, and ensuring a high standard of customer service and communication with patients and a multi-disciplinary team.
The JD & PS are currently under Af C review and are subject to change.
Main duties of the job
- To act as Receptionist to the NWRSIC.
- Assist in organising out-patient clinics and completing appointment outcomes on internal systems.
- To be responsible for maintaining and gathering patient records.
- The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems.
- Attend to daily mail delivery.
- To assist patients using ambulance transport using the NWAS system.
- Deal with all enquires in a professional manner.
- Provide a courteous and efficient telephone service to patients.
- Communicate with patients / carers regarding personal and sensitive information.
- Training of staff within the boundaries of own skills and knowledge.
- Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
- Make economical use of reception supplies.
- Co-operate in the introduction of new technology.
- To be aware of confidentiality, GDPR, and data protection.
The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.
Working for our organisation Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services
Acute Care Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire.
Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation.
We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
- Achievements
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
- Detailed job description and main responsibilities
- To act as Receptionist to the NWRSIC.
- Assist in organising out-patient clinics and completing appointment outcomes on internal systems.
- To be responsible for maintaining and gathering patient records.
- The validation of patient demographics by gathering the correct information from the National Summary Care Record and ensuring all information is correct on internal systems.
- Attend to daily mail delivery.
- To assist patients using ambulance transport using the NWAS system.
- Deal with all enquires in a professional manner.
- Provide a courteous and efficient telephone service to patients.
- Communicate with patients / carers regarding personal and sensitive information.
- Training of staff within the boundaries of own skills and knowledge.
- Take personal responsibility for the quality of work undertaken and to contribute towards service improvements.
- Make economical use of reception supplies.
- Co-operate in the introduction of new technology.
- To be aware of confidentiality, GDPR, and data protection.
The above list does not purport to be an exhaustive list of duties, but it is intended to indicate the type and range of responsibilities involved.
Person specification Our Values
- We are Kind
- We are Open
- We are Inclusive
Qualifications
- Educated to GCSE Level or equivalent experience
- European Computer Driving Licence (ECDL) or equivalent experience of Microsoft Office packages
Experience
- Previous use of Patient Administration systems
- Previous NHS experience
Skills
- Ability to work as a member of a team
- Excellent interpersonal skills
- Knowledge of Data Protection
- Committed to self-development to meet the requirements of the role
- Other
- Office based role, combination of sitting and standing
- Concentration required for inputting data/typing with interruptions. Work pattern is predictable
- Occasional contact with distressed relatives or patients
- Office based role with VDU use for the majority of the day/week
Thank you for considering an application to work for Mersey West Lancashire NHS Trust.
MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals.
We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce.
We welcome all applications irrespective of people's race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification.
If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification.
If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager.
No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship e Visa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.
Instead, you will be issued with an e Visa only, which is accessed by creating a UKVI account.
Before travelling to the UK, we advise applicants to
- Understand how to generate an e Visa share code
- Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so . click apply for full job details
Receptionist - Spinal Injuries Unit employer: Merseywestlancs
At St Helens Hospital, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment for our Therapy Assistants. Our commitment to professional development ensures that you will have ample opportunities to grow your skills while making a meaningful impact on patient care. With a focus on teamwork and collaboration, you'll be part of a dedicated team that values diversity and fosters innovation in rehabilitation services.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist - Spinal Injuries Unit
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
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✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
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We think you need these skills to ace Receptionist - Spinal Injuries Unit
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at Merseywestlancs, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at Merseywestlancs
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at Merseywestlancs.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at Merseywestlancs.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at Merseywestlancs can really resonate with interviewers and show your commitment to the field.
