Receptionist - Patient Access

Position: Receptionist – Access team at Ormskirk District General Hospital.

Hours: 22.5 hrs Monday, Tuesday, Friday (Part-time) or 37.5 hrs Monday–Friday 7.30am–5.00pm (Full-time).

Salary: £25,272 per annum (pro rata).

Site: Ormskirk Hospital, Town Southport.

Closing date: 07/06/2026.

Main Duties:

• Provide reception duties across the organisation, rotating across various outpatient departments.
• Ensure patients are booked into clinics, reconciled outcome forms, and scheduled follow‑up appointments.
• Run the day‑to‑day reception desks, ensuring accurate booking and record keeping.
• Manage patient records, including scanning into the EDMS system as required.
• Prepare patient records for clinic and collect them at the end of each session.
• Verify overseas status of new patients upon arrival at clinic.
• Book patients into the Medway System, update demographics and print new ID labels when necessary.
• Rebook patients onto review lists or further appointments.
• Perform general administrative tasks: filing, photocopying, sorting incoming mail.
• Provide a courteous and efficient telephone service, escalating issues when required.
• Resolve appointment issues and maintain accurate records.
• Assist with staff training within own skill set.
• Take personal responsibility for the quality of work and contribute to service improvements.
• Follow approved Standard Operating Procedures and use resources efficiently.

Person Specification:

• Educated to GCSE level or equivalent experience.
• European Computer Driving Licence (ECDL).
• NVQ 2 in Customer Service.

• Good knowledge of administrative systems.
• Previous NHS experience.
• Experience of dealing with customers and complaints.
• Knowledge of Medway or other patient administrative systems.

• Ability to move case notes as required.
• Use initiative with patient enquiries.
• Good organisational and prioritisation skills.
• Problem‑solving and advice‑gathering when needed.
• Excellent interpersonal skills with tact and diplomacy.
• Detail‑oriented and able to meet deadlines.
• Understanding of confidentiality.
• Good verbal, written, and telephone communication.

Other:

• Frequent movement of patient case notes during shift.
• Ability to concentrate on reception tasks and telephone handling.
• Occasional handling of distressed patients.
• Use of VDU continuously during shift.

Equality, Diversity, and Inclusion:

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspectives, and experiences you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of race, disability, gender, sexual orientation, religion, age, gender identity, marital status, pregnancy, and particularly those from under‑represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form. For accessible support, contact Recruitment@merseywestlancs.nhs.uk.

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

Certificate of Sponsorship:

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying as we may be unable to provide sponsorship.

Flexible Working:

We actively support flexible working patterns. All employees have the right to request flexible working from day one, with no limit on the number of requests. Requests will be considered regardless of the reason.

Disclosure and Barring Service Check:

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, a DBS check is required and fees may be deducted from salary following appointment.

Benefits:

Benefits include a generous pension scheme, unsocial hours payments where applicable, 27 days annual leave on commencement (pro rata), access to NHS discounts, and a staff health and wellbeing programme. Our Trust offers a smoke‑free environment and a commitment to safeguarding and promoting the welfare of children, young people, and vulnerable adults.