At a Glance
- Tasks: Support patient safety processes and manage incident reporting across Trust sites.
- Company: Join a dedicated NHS team focused on patient safety and quality care.
- Benefits: Generous leave, pension scheme, NHS discounts, and health wellbeing services.
- Other info: Inclusive workplace welcoming diverse backgrounds and experiences.
- Why this job: Make a real difference in patient safety while developing your skills.
- Qualifications: ECDL or equivalent experience; strong admin and IT skills required.
The predicted salary is between 37338 - 44962 £ per year.
An exciting opportunity has arisen for a Patient Safety Support Officer to join our Patient safety team. The aim of this role is to assist in supporting the Trust’s patient safety assurance process and in use of the Incident Management system, providing advice and assistance to staff across all Trust sites. The position involves working with all aspects of the system including quality checking incidents, trend analysis, and system configuration. The role will act as first point of contact for system enquiries and support the provision of a professional, effective and efficient service for the system users. The successful applicant will be required to travel between Whiston Hospital and Southport Hospital sites.
Main duties of the job:
- Review and give final approval to incidents in Incident management System and ensure they do not contain any patient identifiable data or information.
- Liaise with managers / investigators for updates and amendments if there are insufficient or conflicting information or missing data and elevate incidents that pose serious harm or could be potential Never Events.
- Maintain oversight of the safety team email inbox, providing advice and guidance, answering any queries and ensuring appropriate action or escalation is taken.
- Support system users by creating and amending access to the system and setting and managing security levels for all users.
- Maintain the Patient Safety inbox and liaise with other Trusts and the ICB on internally and externally reported incidents, ensuring the Interface Incident spreadsheet is populated and updated and feedback is sent.
Detailed job description and main responsibilities:
- Gain understanding of the system configuration and administration settings to implement necessary changes.
- Create reports and dashboards or run searches within the incident management system for information gathering and trend monitoring.
- Raise and allocate incidents for SJR reporting in line with the Learning from Deaths programme and offer administrative support to Trust Mortality Surveillance processes.
- Update the investigation spreadsheet using information from the nationwide database when required.
- Input and assign actions relating to serious incidents and add lessons learned codes from finally approved investigation reports.
- Be willing to undertake training for specific and generalised processes within incident management system configuration as and when required to support the team.
- Provide support to the Patient Safety Team Manager with patient safety related reports and data analysis.
Professional responsibilities:
- Adhere to standards identified within the NHS Professional Codes of Conduct.
- Maintain and develop professional knowledge and expertise in line with the needs of the role and Trust requirements.
- Maintain compliance with statutory and mandatory training as required in the role.
- Participate in personal objective setting, supervision and appraisals, including the creation and implementation of a personal development plan to enable successful performance in the role.
Person specification:
Qualifications:
- European Computer Driving Licence (ECDL) or equivalent experience.
Knowledge & Experience:
- Significant experience working in an administrative role.
- Significant working knowledge of Microsoft Office packages.
- Experience of working in the NHS.
- Experience of working in a support environment.
- Experience of Integrated Risk Management system e.g. Inphase/Datix.
Skills:
- Ability to analyse data and provide written reports.
- Effective IT skills in word processing and spreadsheets.
- Excellent interpersonal and oral communication skills.
- Ability to manage time and priorities effectively.
- Ability to manage work autonomously.
Other:
- Motivated individual, committed to personal and professional development.
- Willing to learn new skills and undertake training for the role.
Benefits:
- Generous pension scheme, unsocial hours payments where applicable, 27 days annual leave on commencement (pro rata) and access to NHS discounts.
- Staff Health and Wellbeing programme offers a variety of services.
Equality, Diversity, and Inclusion:
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage or civil partnership, pregnancy or maternity and, in particular, those from under‑represented groups.
Disability Confident Leader: We offer an interview to all disabled applicants who meet the minimum criteria for the job.
Armed forces veterans: We offer an interview to all armed forces veterans who meet the minimum criteria for the job.
Patient Safety Support Officer employer: Merseywestlancs
Join our dedicated Patient Safety team as a Patient Safety Support Officer, where you will play a vital role in enhancing patient safety across Whiston and Southport Hospital sites. We pride ourselves on fostering a supportive work culture that prioritises professional development, offering generous benefits such as a robust pension scheme, 27 days of annual leave, and access to NHS discounts. Our commitment to equality, diversity, and inclusion ensures a welcoming environment for all, making this an excellent opportunity for those seeking meaningful and rewarding employment in the healthcare sector.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Safety Support Officer
✨Tip Number 1
Network like a pro! Reach out to current or former employees in the NHS or similar roles. They can give you insider info on what it’s really like and might even refer you for the position.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of incident management systems. Be ready to discuss how you’d handle specific scenarios related to patient safety – they love that!
✨Tip Number 3
Show off your analytical skills! Bring examples of reports or dashboards you’ve created in the past. This will demonstrate your ability to analyse data effectively, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team!
We think you need these skills to ace Patient Safety Support Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Patient Safety Support Officer role. We want to see how you can contribute to our patient safety team, so don’t hold back on showcasing relevant experiences!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Show Your Passion for Patient Safety:Let your passion for patient safety shine through in your application. Share any relevant experiences or insights that demonstrate your commitment to improving patient care. We’re looking for someone who genuinely cares about making a difference!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Merseywestlancs
✨Know the Incident Management System
Familiarise yourself with the Incident Management System mentioned in the job description. Understand its configuration and administration settings, as well as how to quality check incidents. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Brush Up on Data Analysis Skills
Since the role involves data analysis and report creation, make sure you can demonstrate your ability to analyse data effectively. Prepare examples of how you've used data in previous roles, especially in an administrative or support capacity, to highlight your relevant experience.
✨Prepare for Scenario Questions
Expect questions about how you would handle specific situations related to patient safety and incident management. Think through scenarios where you had to liaise with managers or resolve conflicts, and be ready to discuss your approach and the outcomes.
✨Show Your Commitment to Professional Development
The job requires a motivated individual who is keen on personal and professional growth. Be prepared to talk about any training you've undertaken or skills you've developed recently, and express your willingness to learn new processes and systems as needed.
