Clerical Officer - Outpatients in Ormskirk

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area: Clerical Officer

Grade: NHS AfC: Band 2

Contract: Permanent

Hours: Part time - 15 hours per week (Days to be discussed at interview)

Job ref: 409-8073850

Site: Ormskirk Hospital

Town: Wigan Road, Ormskirk

Salary: £25,272 per annum pro rata

Salary period: Yearly

Closing: 06/07/2026 23:59

Job Overview: By assisting the secretarial team within the Divisions, the post holder will support effective clinical care by providing an efficient clerical and administrative service to patients, medical and nursing staff. You will be allocated to work as part of a team of Medical Secretaries and Support Medical Secretaries to provide comprehensive clerical support to the team.

Main Duties Of The Job:

• Assist in the preparation of case notes for community clinics, accessing different systems to ensure patient details are correct on the relevant systems.
• Booking appointments onto Patient Administration Systems retrospectively and completing clinic outcomes.
• Collection and delivery of case notes / prescriptions from outpatient clinics, secretaries, and other departments, as required.
• In conjunction with the Medical Secretary Manager, maintain appropriate stationery supplies and re-order using electronic systems as directed by either the Medical Secretaries or Medical Secretary Manager.
• Adhere to all relevant policies, procedures, and work instructions.
• Co-operate in the introduction of 'new technology' as it may apply.
• Make economical use of supplies.
• To assist where appropriate in the provision of cover for other colleagues during absences.
• Assist in the orientation of new members of staff by demonstrating own duties.

Detailed Responsibilities:

• Access the computerised Patient Administration System (CareFlow) for relevant patient details, updating patient details as necessary.
• Retrieval of patient health records from other departments and the Medical Records Library, where applicable using the Trust’s electronic request system.
• Retrieve radiology and pathology results from core clinical systems.
• Ensure confidentiality and safe custody of patient case notes, filing all relevant.

Qualifications:

• Educated to GCSE level or equivalent qualification and/or experience.

Knowledge And Experience:

• Experience of working in a busy office environment.
• NHS experience.
• Experience of working in a clinic setting.

Skills:

• Good IT/computer skills (Microsoft Office and Outlook).
• Good knowledge and understanding of confidentiality.
• Good interpersonal skills.
• Ability to participate and work within a changing and demanding environment.
• Able to present factual information and refer questions to others where appropriate.

Flexible Working: All employees have the right to request flexible working from day one of employment. There is no limit on the number of requests they can make. Employees have the right to make requests, have them considered, regardless of the reason.

Working for Team MWL: Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offers a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

Certificate of Sponsorship: Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update: For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK. Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account. Before travelling to the UK, we advise applicants to understand how to generate an eVisa share code.

Disclosure and Barring Service Check: If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Applicants may be required to pay for their DBS check. Costs are deducted from salary following appointment. Enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Additional Information: Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE.

Good luck with your application. We hope to welcome you to Team MWL very soon.