Access Team Leader in Ormskirk

Work Pattern: Between 8:00am and 5:00pm, Monday to Friday - final arrangements will be discussed at interview.

Location: Based across both Ormskirk District General Hospital and Southport District General Hospital.

We’re excited to offer a fantastic opportunity for an Access Team Leader to join Mersey West Lancashire NHS Trust, supporting our teams across the Southport and Ormskirk sites. This is a key role for a motivated, proactive individual who thrives in a fast‑paced environment. We’re looking for someone who brings strong leadership qualities, excellent communication skills, and a positive, solutions‑focused approach. As Access Team Leader, you’ll guide and support the Access Team to deliver high‑quality service, meet performance targets, and ensure a smooth and efficient patient access journey.

Interviews will take place on 11th August, 2026.

Main Duties of the Job

You will play a key role in leading, motivating, and developing the Access Team, providing clear guidance, effective training, and confident leadership to help every team member perform at their best. This is a fast‑paced and rewarding role, ideal for someone who brings energy, enthusiasm, and a flexible, can‑do approach to meeting the needs of the service.

You will oversee the day‑to‑day operations of the team, ensuring smooth workflows, strong communication, and a consistently high standard of service. Building positive relationships and fostering a supportive team culture will be central to your role, alongside delivering an excellent patient experience in line with Trust expectations.

What You’ll Bring

• A confident, professional approach, with the ability to engage effectively with a wide range of people in a fast‑paced, high‑profile environment
• Strong communication skills, whether face‑to‑face, over the phone, or in writing, with the ability to adapt your style to suit the situation
• Proven decision‑making skills, with the ability to prioritise effectively when faced with competing demands

Our Values

• We are Kind
• We are Open
• We are Inclusive

Qualifications

• NVQ level 4 in administration or relevant other subject or equivalent level of knowledge
• Educated to at least GCSE level with 5 grade at C or above or equivalent experience
• European Computer Driving Licence (ECDL)

Knowledge and Experience

• Good knowledge of Administrative Systems
• Previous supervisory and staff management experience
• Knowledge of 18 week RTT and cancer targets
• Experience of dealing with customers
• Experience of dealing with complaints
• Previous NHS experience
• Knowledge of Medway or other Patient Administrative System
• Experience of scheduling outpatient and inpatient appointments
• Experience of managing reception desks

Skills

• Ability to train and motivate staff
• Ability to use own initiative when dealing with staff and patients issues
• Good organisational skills
• Ability to maintain a high level of discretion, diplomacy and tact at all times.
• Ability to prioritise own workload
• Ability to recognise and solve problems and identify when further action is required
• Excellent interpersonal skills with ability to use tact and diplomacy.
• Detail oriented and able to meet deadlines
• Good understanding of confidentiality
• Good verbal and written communication and telephone skills

Other

• Combination of sitting standing and walking throughout the day.
• Frequent interruptions throughout the day when dealing with patient and staff queries.
• Ability to remain calm and work effectively in pressure situations.
• Daily requirement to deal with distressed patients and staff.
• Occasional requirement to deal with verbal aggression from patients and staff.
• Use of VDU throughout the day.

E‑Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE.