We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.
Whatever you’re looking for in your career, you’ll find it here at MWL.
Job overview
Ward Administrator (Band 2)
Location: Whiston Hospital
Hours: Various part-time posts (see details below)
We are looking to recruit enthusiastic and motivated Ward Administrators to join our team at Whiston Hospital. This is a key front-facing role, providing high-quality administrative support to help ensure the smooth day-to-day running of busy clinical wards.
You will be the first point of contact for patients, relatives, and visitors, ensuring a professional and welcoming service at all times.
Available Posts
- Ward 3A: 16.5 hours per week
- Monday 8:00–16:00
- Tuesday 8:00–12:30
- Wednesday 8:00–12:30
- Ward 4E / ITU: 2 x 18.75 hours per week
- Post 1: Monday & Tuesday 8:00–16:00, Wednesday 8:00–11:45
- Post 2: Wednesday 12:15–16:00, Thursday & Friday 8:00–16:00
- Ward 3E (Gynaecology): 31 hours per week
- Monday 8:00–15:00
- Tuesday–Friday 8:00–14:00
Main duties of the job
Main Duties
- Meet and greet patients and visitors to the ward
- Answer telephone queries and liaise with patients and relatives
- Book and request patient appointments and discharge arrangements
- Maintain accurate patient records and ensure data quality compliance
- Return and manage case notes and ward documentation
- Ensure ward activity and appointments are recorded correctly
About You
You will:
- Have good IT and administrative skills, including experience of using patient systems or similar
- Demonstrate excellent communication and customer service skills
- Be organised, reliable, and able to prioritise workload effectively
- Work well as part of a multidisciplinary team and use your own initiative
Previous NHS or clerical experience is desirable but not essential.
Why Join Us?
This is a great opportunity to play a vital role in supporting patient care within a busy ward environment, working as part of a supportive and professional team.
Working for our organisation
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Detailed job description and main responsibilities
- Book outpatient appointments for patients
- Resolve patients, staff and visitor’s problems adopting a courteous manner at all times
- Welcome patients to come into the ward/area and keep them updated on bed availability
- Chase HRS (Health Record Supplements) for all inpatients and ward attenders
- Ensure any ward attender or outpatient activity is accurately recorded on the PAS system
- Answer telephone calls and liaise with patients and relatives regarding admission, discharge and transfer
- Deliver and collect patients and staff mail within the ward
- Ensure adequate stationery is ordered in a timely manner and stored appropriately
Person specification
Qualifications
- Word Processing Skills
- RSA / OCR II or equivalent experience
- Knowledge of medical terminology
Experience
- Excellent IT skills with knowledge and experience of Microsoft office products
- Experience of office procedures
- Previous experience within the NHS
Skills
- Self motivated and able to work with limited supervisions
- Able to use own initiative and manage/prioritise own workload
- Ability to accurately maintain computerised and manual filing/documentation system
- Ability to work as part of a team
- Knowledge of internal hospital PAS
Other
- Able to work the hours and duties required by the post
- Able to adopt flexible approach when required
- Comply with Trust policies and procedures
- Understanding of confidential nature of role and awareness of Data Protection Act
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion or belief, age, gender identity, marriage and civil partnership, pregnancy or maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments to the application process, please contact Recruitment@merseywestlancs.nhs.uk.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.
Certificate of Sponsorship
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update
For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK. Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account. Before travelling to the UK, we advise applicants to understand how to generate an eVisa share code.
Disclosure and Barring Service Check
If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.
If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.
Flexible Working
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
- All employees have the right to request flexible working from day one of employment.
- There is no limit on the number of requests they can make.
- Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.
Working for Team MWL
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.
The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Additional Information
Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .
An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Employer certification / accreditation badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Name Charlotte Preston
Job title Admin Service Coordinator
Email address Charlotte.Preston3@MerseyWestLancs.nhs.uk
Telephone number 0151 676 5352
