Medical Secretary in Knowsley

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.

Main area: Admin and Clerical

Grade: NHS AfC: Band 3

Contract: Permanent

Hours: Full time - 37.5 hours per week (Monday to Friday between 8.00am and 5.00pm)

Job ref: 409-8023587

Site: Whiston Hospital

Town: Prescot

Salary: £25,760 - £27,476 per annum pro rata

Salary period: Yearly

Closing: 19/07/2026 23:59

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to 'name of trust' transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview:

Medical Secretary (Band 3) Admin Services | Clinical Support Services Division

Working hours will be Monday to Friday between 8.00am and 5.00pm, with exact working patterns discussed at interview.

We are seeking an accurate, well-organised typist with excellent attention to detail and a good working knowledge of medical terminology. The role involves typing clinical correspondence for multiple specialties, ensuring work is completed accurately and within agreed timescales. The JD & PS are currently under AfC review and are subject to change.

Main duties of the job:

• Audio typing of clinical letters and documentation
• Working across a range of surgical and medical specialties
• Chasing external tertiary referrals
• Covering telephones and dealing with enquiries as required

About You:

We’re looking for someone who is:

• Highly organised with strong audio typing and administrative skills.
• Able to work independently.
• Accurate, detail-focused and discreet.

You will be reliable and able to work both independently and as part of a team, with a strong commitment to delivering a professional and efficient service in line with NHS values.

Apply now to join our team.

Working for our organisation:

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

Our services include:

• Acute Care: Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
• Primary Care: Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
• Community Services: Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire.
• Specialist Regional Services: We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:

• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.

Detailed job description and main responsibilities:

• To quality check documentation completed in clinical administration support.
• Audit reports bi-monthly against KPI’s (key performance indicators).
• Mentor, train and supervise relevant staff as required by the Administration Services Co-ordinator.
• Complete any Tertiary Referrals to external Trusts and ensure these are completed on PAS system.
• Keep track of referrals to ensure patient is reviewed promptly.
• Check that follow up appointments are arranged in conjunction with Referral To Treat (RTT) patient pathway.
• Type dictation from audio transcription of clinical correspondence and documentation.
• Ensuring appropriate follow up arrangements/investigations are in place.
• Liaise with Personal Medical Secretary of specialty accordingly.
• Deal appropriately with concerns from staff in line with Trust policy.
• To answer the telephone promptly and politely, telephoning patients where appropriate using tact, discretion and empathy in all situations.
• Accurate use of patient information using the Patient Administration System (PAS), including registration screen to check patient details are correct.
• Ensure efficient audit processes in place concerning correspondence to ensure quality levels maintained and rectify accordingly.

Person specification:

Qualifications:

• GSCE Standard or Higher
• RSA/OCR or equivalent typing experience

Experience:

• Word Processing Skills
• Audio-Typing Skills
• Microsoft Office Products Experience
• Ability to work as part of a team
• Medical Terminology
• 2 years’ experience working in an NHS environment
• Previous Medical Secretary Experience
• Medical Audio Typing
• Understanding of Trust Internal Policies as appropriate

Skills:

• Ability to manage/prioritise own workload
• Excellent Word Processing and Keyboard skills
• Ability to accurately maintain computerised and manual filing/documentation systems
• Time Management Skills
• Knowledge of Trust computer systems

Other:

• Ability to use own initiative and work independently
• Capability to adapt to most situations
• Reliable and conscientious
• Ability to manage difficult/sensitive situations
• Able to work the hours and undertake duties required
• Ability to travel across hospital sites when required
• Possess a friendly and approachable personality
• Ability to show understanding and appreciation
• Comply with Trust policies and procedures at all times
• Ability and willingness to undergo further training for the post
• Understanding of confidential nature of role and awareness of Data Protection Act.
• Excellent interpersonal skills

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion:

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk.

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship:

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship.

Disclosure and Barring Service Check:

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working:

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that all employees have the right to request flexible working from day one of employment. There is no limit on the number of requests they can make. Employees have the right to make requests, have them considered, regardless of the reason. At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL:

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information:

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE. An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents. Good luck with your application. We hope to welcome you to Team MWL very soon.