At a Glance
- Tasks: Join our team as a receptionist, supporting therapy services and providing excellent patient care.
- Company: Be part of MWL Teaching Hospitals, where your growth and development are our priority.
- Benefits: Enjoy flexible working hours, generous leave, and access to NHS discounts.
- Other info: Diversity is celebrated here; we welcome applicants from all backgrounds.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a friendly attitude; experience in an office is a plus.
The predicted salary is between 23615 - 25674 £ per year.
We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
Job overview
Therapy Services Admin Team
37.5 hours (part time considered)
Band 2
We are seeking an enthusiastic, hardworking and motivated receptionist with excellent communication skills, a friendly and approachable manner, showing excellent time management skills to join our existing reception/admin team in Therapy Services at MWL Teaching Hospitals. The successful candidate will be expected to support the various outpatient therapy teams, providing a full reception service for a busy reception area, as well as supporting the wider admin team with various duties. Knowledge of Careflow booking system would be advantageous, but training will be provided.
Main duties of the job
- The post will be split between Whiston and St Helens Hospitals on a rota basis.
- Reception at Whiston is covered by 2 shift patterns 0800 – 1600 and 1000 – 1800.
- Covering for other reception staff during annual leave/sickness is essential and this may change your scheduled shift location at short notice.
- A flexible approach to day to day tasks is essential in order to meet the changing demands of the service.
- Act as first point of contact for all reception and telephone enquiries, ensuring that messages are forwarded to the appropriate persons in a timely manner and visitors are welcomed to the department.
- Deal appropriately with concerns from staff in line with Trust policy.
- Provide full reception service to include booking, re-arranging and cancelling appointments, closing clinics and blocking/opening slots on Careflow system.
- Accurately use patient information using Careflow, including registration screen to check patient details are correct.
- Obtain information requested by Admin Manager.
- Be able to work as part of a team, promote effective flows in the department to cover leave to ensure office runs smoothly.
- General office duties including dealing with incoming and outgoing mail, e-mail, fax, photocopying, posting letters.
- Participate in housekeeping of the office environment.
- Attend appropriate training, meetings and education sessions at the request of manager.
- Work with managers to review working practices, ways of working and find solutions to problems.
- Work in a flexible manner in accordance with the Trust Policy.
- Any other duties required by Line Manager.
Qualifications
- Excellent IT knowledge and experience of Microsoft office products i.e. excel, power point, access and MS publisher.
- Experience of working in an office environment.
- Knowledge of Medical Terminology.
- Experience of working within an NHS environment.
- Substantial clerical experience.
- Experience of dealing with the public face to face.
- Experience of working in a busy environment.
- Previous NHS experience working within outpatient clinics.
Skills
- Excellent Word processing and keyboard skills.
- Self-motivated with the ability to use initiative and work independently.
- Ability to organise workload effectively and prioritise to meet deadlines.
- Highly developed interpersonal and communication skills.
- Ability to accurately maintain computerised and manual filing/documentation system.
- Knowledge of internal hospital Medway system.
Other
- Able to adopt a flexible approach when required.
- Comply with Trust policies and procedures.
- Understanding of confidential nature of role and awareness of the Data Protection Act.
- Ability to work as part of a team.
Equality, Diversity, and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective, and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:
- All employees have the right to request flexible working from day one of employment.
- There is no limit on the number of requests they can make.
- Employees have the right to make requests, have them considered, regardless of the reason.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to discuss flexible working options at interview stage.
Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action.
You will be expected to undertake the Trust’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Clerical Assistant / Receptionist in Knowsley employer: Merseywestlancs
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we pride ourselves on being an excellent employer that values diversity, employee growth, and a supportive work culture. With flexible working options, a generous benefits package including 27 days of annual leave, and a commitment to staff recognition, we empower our team members to thrive in their roles while making a meaningful impact on patient care. Join us in a dynamic environment where your contributions are valued and your career aspirations can be realised.
StudySmarter Expert Advice🤫
We think this is how you could land Clerical Assistant / Receptionist in Knowsley
✨Tip Number 1
Get to know the company! Research MWL and its values. When you understand what they stand for, you can tailor your conversations during interviews to show how you fit right in with their team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Be ready to showcase your skills! Think of examples from your past experiences that highlight your communication and time management skills. These are key for a Clerical Assistant/Receptionist role, so have them at the ready!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds!
We think you need these skills to ace Clerical Assistant / Receptionist in Knowsley
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences match what we're looking for. Refer to the job description and use similar language to demonstrate that you understand the role.
Keep It Clear and Concise:We appreciate a well-structured application. Use clear headings and bullet points where necessary to make it easy for us to read. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly and helps us keep track of all applications efficiently.
How to prepare for a job interview at Merseywestlancs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and required skills, especially around reception duties and using systems like Careflow. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As a Clerical Assistant/Receptionist, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, whether face-to-face or over the phone. Practising common interview questions with a friend can also help you articulate your thoughts clearly during the actual interview.
✨Demonstrate Flexibility and Team Spirit
The job requires a flexible approach to tasks and working as part of a team. Think of instances where you've adapted to changing situations or collaborated with colleagues to achieve a goal. Highlighting these experiences will show that you’re ready to contribute positively to the team at MWL.
✨Prepare Questions for Your Interviewers
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you gauge if the workplace is the right fit for you.
