At a Glance
- Tasks: Support a busy Emergency Department with patient data entry and appointment management.
- Company: Join the NHS team at Whiston Hospital, dedicated to high-quality patient care.
- Benefits: Enjoy 27 days annual leave, a generous pension scheme, and NHS discounts.
- Other info: Flexible working hours and a commitment to diversity and inclusion.
- Why this job: Make a real difference in patient care while gaining valuable experience in a clinical environment.
- Qualifications: GCSE level education and experience in an administrative role preferred.
The predicted salary is between 25272 - 25272 £ per year.
We are looking for flexible and hardworking individuals to join our team of valuable and conscientious administration staff in a very busy and demanding Emergency Department. The role involves working to support a clinical team, providing high standard care to patients and their relatives.
Responsibilities
- Data entry of patients’ information.
- Clinic booking and arrangement of appointments.
- Scanning patient information and admissions.
- Supporting clinical staff to deliver high quality care.
- Working rotational shift patterns over 7 days.
- Providing polite, helpful and courteous reception to patients, visitors and colleagues.
- Accurately registering Emergency Department patients’ demographics using the Trust Medway Clinical Systems.
- Rapid registration of ambulance cases as directed by nursing staff.
- Identifying overseas visitors and ensuring documentation is completed.
- Facilitating clinics, including booking and generating GP attendance letters.
- Producing and sending health records and supplements via the Patient Administration System.
- Managing patient out‑of‑hour prescriptions.
- Arranging ambulance transport and taxis for patients and relatives.
- Preparing patient health records for electronic scanning.
- Scanning all ED documentation into the Electronic Document Management System.
- Producing barcode sheets for health records.
- Cleaning, testing and calibrating scanners daily.
- Scanning archived A&E documents according to defined processes.
- Providing cross‑cover in all areas of the Emergency Department, including the Assessment Unit, Paediatric Area and Stretcher Triage.
- Handling enquiries via fax, telephone and email with a responsive service.
- Dealing with complaints on a first‑line basis or referring to the appropriate nurse or department.
- Performing clerical duties to support Trust patient activity and departmental targets.
Training Responsibilities
- Attend all IT training and stay informed of updates.
- Attend all Trust mandatory and departmental non‑clinical training.
- Ensure annual Adult and Children’s safeguarding Level 2 training is up to date.
- Maintain knowledge of Records Management, Information Governance, Caldicott, confidentiality and data protection act.
- Attend relevant customer care workshops and personal resilience courses.
Person Specification
Qualifications
- Educated to GCSE level or equivalent qualification.
Knowledge
- Experience in an administrative role.
- Experience dealing with the public face‑to‑face.
- Experience working in a busy clinical environment.
- Previous NHS clerical experience within acute settings.
Skills
- Good team worker supporting colleagues.
- Initiative and self‑motivation; ability to work well under pressure and remain calm.
- Good organisational skills.
- Knowledge of data quality, data protection and information governance.
Other Requirements
- Flexible working hours, shifts, evenings, weekends to meet service demands.
Benefits
- Generous pension scheme.
- Unsocial hours payments where applicable.
- 27 days annual leave on commencement (pro‑rated).
- Access to a range of NHS discounts.
- Staff health and wellbeing programmes.
Equality, Diversity and Inclusion
We actively cultivate a professional environment of fairness, equality, dignity and respect for all individuals. We welcome applicants from all backgrounds and value diverse skills and experiences. As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. We also offer an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification.
Flexible Working
All employees have the right to request flexible working from day one of employment. There is no limit on the number of requests they can make. Requests are considered regardless of the reason. The Trust will consider requests for flexible working and encourages discussion at the interview stage.
Contact Information for Questions
For any inquiries regarding disability reasonable adjustments, please contact Recruitment@merseywestlancs.nhs.uk.
Administration Clerk – Emergency Department in Knowsley employer: Merseywestlancs
Whiston Hospital is an excellent employer, offering a supportive and dynamic work environment for Administration Clerks in the Emergency Department. With a commitment to employee growth through training opportunities and a generous benefits package including a pension scheme and NHS discounts, staff are encouraged to thrive both personally and professionally. The hospital's focus on equality, diversity, and inclusion ensures that all employees feel valued and respected, making it a rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Administration Clerk – Emergency Department in Knowsley
✨Tip Number 1
Get to know the NHS and its values! Research the organisation and understand what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn or at local events. They can provide insider tips and might even refer you for the role, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration roles in healthcare. Think about scenarios where you've demonstrated your organisational skills and ability to work under pressure, as these are key for the Emergency Department.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the NHS team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Administration Clerk – Emergency Department in Knowsley
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Administration Clerk in the Emergency Department. We want to see how you can contribute to our team!
Showcase Relevant Experience:If you've got experience in a busy clinical environment or administrative roles, shout about it! We love seeing candidates who can handle pressure and have a knack for organisation.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Merseywestlancs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Clerk in the Emergency Department. Familiarise yourself with tasks like data entry, patient registration, and supporting clinical staff. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role involves dealing with patients and colleagues face-to-face, be prepared to demonstrate your communication skills. Think of examples where you've provided excellent customer service or handled difficult situations calmly. This will highlight your ability to work well under pressure, which is crucial in a busy environment.
✨Prepare for Scenario Questions
Expect scenario-based questions during your interview. For instance, you might be asked how you'd handle a complaint from a patient or manage multiple tasks at once. Practise your responses to these types of questions, focusing on your problem-solving skills and ability to prioritise effectively.
✨Emphasise Flexibility and Teamwork
The job requires working rotational shifts and being part of a team. Be ready to discuss your flexibility regarding working hours and your experience collaborating with others. Share specific examples of how you've contributed to a team in previous roles, as this will demonstrate your suitability for the position.
