At a Glance
- Tasks: Join our Frailty Department to support patient admissions and coordinate appointments.
- Company: Mersey & West Lancashire Teaching Hospitals NHS Trust, a top-rated NHS employer.
- Benefits: Competitive salary, 27 days annual leave, NHS discounts, and flexible working options.
- Other info: Dynamic team culture with opportunities for career growth and personal development.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs or NVQ Level 2, clerical experience, and excellent communication skills.
The predicted salary is between 25760 - 27476 £ per year.
We want talented and enthusiastic people from all backgrounds to join TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
Main area: Administration
Grade: NHS AfC: Band 3
Contract: Permanent - will be required to work on both Southport and Whiston Hospital sites
Hours: Full time – 37.5 hours per week
Salary: £25,760 - £27,476 per annum
Closing date: 05/06/2026 23:59
Interview date: 18/06/2026
Job overview: Applications are invited from enthusiastic, hardworking, self-motivated and committed individuals to join our Frailty Department in both Southport and Whiston Hospitals. The successful candidate will be the first point of contact for users of the service and must be friendly, helpful and have excellent communication skills with the ability to deal with sensitive and confidential information. Excellent computer literacy is essential but training will be given to become familiar with systems operated within this department. The Frailty Administration Assistants will provide an administrative/operational service for Mersey & West Lancashire Trust and other external Trusts. They will assist to co-ordinate the attendance/admissions of patients to the Virtual Frailty Ward/Urgent Community Response at Southport, Whiston & St Helens Hospitals and for day case & out-patient procedures. To provide an efficient, timely and patient focused service to the Trust in order to support a high standard of clinical care to the patients.
Main duties of the job:
- To support the admin coordinator for the admission/attendance of patients on the Frailty Virtual ward / Urgent Community Response and other Frailty Service.
- To support the clinical staff in coordinating appointments and community visits and ensuring up to date record keeping.
- To support the admin coordinator in maintaining the data of the Frailty services and work between different Electronic Patient record Systems (EMIS/Careflow).
Working for our organisation: The Secretary of State has approved the partnership between St Helens & Knowsley and Southport & Ormskirk Hospitals. From 1st July we have come together as a single organisation under the name Mersey & West Lancashire Teaching Hospitals NHS Trust. The Trust delivers acute hospital care, intermediate care, community, and primary care services to a population of over 600,000 people with a combined workforce of around 9000 dedicated and skilled staff from 17 locations including Whiston, Southport & Formby, St Helens, Ormskirk and Newton hospitals.
Our Vision is to deliver 5 Star Patient Care:
- CARE that is evidence based, high quality and compassionate
- SAFETY that is of the highest standards
- COMMUNICATION that is open, inclusive and respectful
- SYSTEMS that are efficient, patient centred and reliable
- PATHWAYS that are best practice and embedded, but also respect the individual needs of patients
Our achievements include:
- Trust rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme
Please see our Wellbeing & Benefits booklet for more information on our staff benefits. Accessible version available upon request.
Detailed job description and main responsibilities: Please find attached job description and person specification for main responsibilities and requirements.
Person specification:
- Qualifications: Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience NVQ 3 in Customer Care or equivalent knowledge through training and experience.
- Knowledge and Experience: Previous clerical experience, able to deal with the public in person and via the telephone, management of patient appointments and staff diaries, experience of taking and typing minutes of meetings, knowledge of medical terminology, previous NHS experience, experience of mentoring and training staff.
- Skills: Manage/prioritise own workload, ability to accurately maintain computerised and manual systems, ability to manage difficult/sensitive situations, can work well under pressure, produce high quality work and remain calm in difficult situations, self-motivated and able to work with limited supervision, able to use own initiative and respond to new challenges.
- Other: Ability to build and maintain good working relationships, able to work the hours and duties required by the post, ability to travel to various Trust locations by own car/driver assisted.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England. Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under-represented groups.
Disability Confident Leader: We commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
Flexible Working: We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that all employees have the right to request flexible working from day one of employment. There is no limit on the number of requests they can make. Employees have the right to make requests, have them considered, regardless of the reason.
Working for Team MWL: Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults. You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Frailty Administration Assistant employer: Merseywestlancs
Mersey & West Lancashire Teaching Hospitals NHS Trust is an outstanding employer that prioritises the growth and development of its staff, offering a supportive work culture where diversity is celebrated. With a commitment to delivering high-quality patient care, employees benefit from generous leave, a robust pension scheme, and access to various health and wellbeing services, all while working in a dynamic environment across multiple hospital sites in Southport and Whiston.
StudySmarter Expert Advice🤫
We think this is how you could land Frailty Administration Assistant
✨Tip Number 1
Get to know the team! Research TeamMWL and understand their values. When you show genuine interest in the organisation during your interview, it’ll set you apart from the crowd.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to administration roles. Think about how your skills can contribute to providing a high standard of patient care.
✨Tip Number 3
Be yourself! Authenticity goes a long way. Share your personal experiences and how they’ve shaped your approach to teamwork and communication, especially in a busy environment.
✨Tip Number 4
Follow up! After your interview, send a quick thank-you email. It shows appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Frailty Administration Assistant
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm and passion for the role.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Frailty Administration Assistant role. Use keywords from the job description to catch our eye!
Showcase Your Skills:Don’t forget to mention your computer literacy and any relevant experience you have in administration or customer care. We love seeing how you can contribute to our team!
Apply Early:We might close the vacancy earlier if we get enough applications, so don’t wait until the last minute! Head over to our website and submit your application as soon as you can.
How to prepare for a job interview at Merseywestlancs
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Frailty Administration Assistant. Familiarise yourself with the key duties mentioned in the job description, such as coordinating patient admissions and maintaining data records. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
As the first point of contact for users of the service, excellent communication is crucial. Prepare examples of how you've effectively communicated in previous roles, especially in sensitive situations. Practising clear and concise responses can also help you feel more confident during the interview.
✨Demonstrate Your Ability to Work Under Pressure
The role requires someone who can handle a busy department. Think of specific instances where you've successfully managed your workload under pressure. Sharing these experiences will show that you're capable of maintaining high-quality work even in challenging situations.
✨Be Ready to Discuss Flexibility
Since the position may require flexible working hours, be prepared to discuss your availability and willingness to adapt. Highlight any past experiences where you've successfully adjusted your schedule to meet the needs of your team or organisation.
