Estates and Facilities PFI Manager

We want talented and enthusiastic people from all backgrounds to join #Team MWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations.

Whatever you’re looking for in your career, you’ll find it here at MWL.

Job overview

An exciting opportunity is available for an experienced and driven professional to join Estates and Facilities within their PFI Management Team.

The post holder will support the effective management of the Trust’s PFI contract, ensuring delivery of compliant, high-quality facilities management services that achieve value for money and meet statutory and contractual obligations.

Main duties of the job

The post holder will provide specialist expertise in contract performance, monitoring, and commercial management, working with the PFI management team, PFI Partners, and internal stakeholders to ensure the Trust’s interests are protected.

They will contribute to performance management, financial control, and continuous improvement across all PFI sites, supporting compliance with relevant legislation, NHS guidance, and contractual requirements.

Post holder will ensure monitoring methods are in place, providing assurance into Trust Governance processes regarding outcomes and actions in place, liaising with partners and stakeholders to ensure continuous improvement.

Working for our organisation

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.

• Our services
• Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire.

Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation.

We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

• Achievements
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
• Detailed job description and main responsibilities
• Support the management of PFI Project Agreements to ensure Hard and Soft FM services are delivered in line with contractual requirements and agreed specifications.
• Monitor contractor performance across all PFI sites, ensuring compliance with service standards, KPIs, and statutory obligations for both Hard FM (e. g. engineering, maintenance, lifecycle) and Soft FM (e. g. cleaning, catering, portering, security, waste) services.
• Develop, implement, and maintain performance monitoring systems, including Key Performance Indicators (KPIs) and service level standards for Hard and Soft FM services and lifecycle programmes.
• Ensure all contract documentation is accurate, up to date, and reflective of current service delivery across both Hard and Soft FM, maintaining a clear audit trail.
• Identify, escalate, and manage contractual discrepancies, service failures, and risks relating to Hard and Soft FM provision in a timely manner.
• Support the monitoring and validation of the PFI payment mechanism, including unavailability, service failures, and performance deductions across both Hard and Soft FM services.
• Review and validate the monthly Unitary Charge, ensuring appropriate financial deductions are applied in line with contractual provisions for all FM services.
• Maintain and develop financial and performance models, providing early identification of cost pressures, service risks, and mitigation options across the FM portfolio.
• Undertake benchmarking activities to ensure Hard and Soft FM services deliver value for money and align with NHS and industry best practice.
• Support the evaluation and negotiation of contract variations affecting Hard and Soft FM services, ensuring value for money and appropriate challenge of proposed costs.
• Develop effective working relationships with Project Companies, subcontractors, and internal stakeholders to support the delivery of integrated Hard and Soft FM services.
• Represent the Trust at PFI contract meetings, including performance and service review meetings covering both Hard and Soft FM service lines.
• Identify and assess areas of service unavailability or performance failure across all FM services, linking these to contractual mechanisms and supporting resolution.
• Support the resolution of contractual disputes, performance issues, and service delivery challenges relating to Hard and Soft FM services.
• Ensure compliance with all relevant legislation, NHS guidance, and Trust policies across the full FM scope, including Health & Safety, Fire Safety, Infection Control, Food Safety, Security, and Environmental standards.
• Monitor planned preventative maintenance (PPM), lifecycle programmes, and Soft FM service delivery schedules to ensure compliance, efficiency, and alignment with contractual requirements.
• Participate in internal and external audits of Hard and Soft FM services, ensuring that findings are translated into action plans and tracked through to completion.
• Contribute to continuous improvement initiatives, including cost improvement programmes and service enhancements across the full FM portfolio.
• Support the delivery of lifecycle, statutory compliance, and minor works projects, ensuring minimal disruption to Soft FM services and patient-facing operations.
• Promote sustainability, energy efficiency, waste reduction, and environmental best practice across Hard and Soft FM services.
• Produce regular performance, financial, and compliance reports covering all FM services for senior management and governance forums.
• Ensure that service failures across all FM areas are recorded, investigated, and addressed, with appropriate corrective actions implemented.
• Engage with Trust colleagues and external organisations to support high-quality patient-facing Soft FM services and safe, compliant estate infrastructure.
• Assist in the development and review of policies and procedures relating to Hard and Soft FM service provision.
• Deputise for senior colleagues as required and represent the Trust at external meetings, forums, and benchmarking groups relating to PFI and FM services.
• CLINICAL & PROFESSIONAL RESPONSIBILITIES
• Ensure continued compliance with current legislation, Codes of Practice and best practice standards.
• Post holder must ensure they are aware of national requirements in relation to PFI monitoring and reporting and ensure professional competencies and knowledge of continuous updated.
• The post holder must form professional and effective relationships with colleagues, staff at all levels throughout the Trust and the Trusts service partner New Hospitals and associated Partners within the PFI.
• ADMINISTRATIVE RESPONSIBILITIES
• Ensure the provision of accurate and timely reports re: audit findings, security assessment, training needs analysis, investigations
• Develop and maintain systems to conduct scheduled and adhoc independent audits.
• Produce, review and modify standard documentation
• Recording of annual performance reviews undertaken with direct reports.
• Ensuring direct reports comply with Mandatory Training requirements
• Recruitment of vacant positions within teams, forward looking and planning to ensure service provision is not impacted by vacancies
• TEACHING & TRAINING RESPONSBILITIES
• Take responsibility for Personal Continuing Professional Development including mandatory training, attendance on courses and seminars and via technical publications.
• Ensure direct reporting staff have opportunities for development as well as ensuring learning takes place within teams for service improvement, staff development and retention.
• Ensure PFI Partners comply with relevant training responsibilities in line with Trust and Contractual obligations
• Ensure processes are in place to educate new starters into role are educated in aspects of PFI obligation and responsibilities.
• FINANCIAL RESPONSIBILITY
• Budgetary awareness and ability to balance practicable solutions against costs is essential in the management of allocated budgets.
• Oversee Irregular Maintenance Budget, making recommendations on proposals for expenditure on schemes to budget holder.
• Review monthly PFI pay mechanism, ensuring financial deductions based on service performance are captured
• Authorisation of overtime payments for direct reporting staff
• Management of budget allocated to Estates and Facilities PFI Team.
• Identifying cost improvement opportunities in support of the Trust’s Financial Strategy, aiming to achieve departmental CIP targets where able.
• To procure goods and services in accordance with the Trusts standing financial autonomy limits, involvement with Procurement and ensuring compliance with procurement legislation.
• Project management of delegated schemes and bodies of work.
• Ensuring payments are timely and in line with requirements.
• Ensuring direct reporting staff receive next pay step where qualifying criteria are met
• Escalation of budget requirements to Head of Estates and Facilities PFI.

Person specification

Qualifications

• Masters degree education in relevant Facilities Management field or equivalent relevant experience
• Recognised monitoring/auditing qualification and or equivalent experience
• Member of professional body
• Knowledge & Experience
• Significant experience in managing complex PFI projects.
• Significant experience in Facilities Management, ideally within NHS
• Analytical skills in relation to contractual documents, outputs and monitoring in relation to contract.
• Understanding of contract management, relationship building and performance monitoring
• Experience of budget management and value for money
• Working with multiple partners in delivering front line support services within a contract environment
• Knowledge of public sector PFI schemes

Skills

• Ability to communicate in a variety of settings to achieve cooperation and influence others
• Ability to work with sensitivity and tact
• Ability to manage own workload, to plan, prioritise and use own initiative, whilst managing workload of subordinate staff
• Effective delegation skills to subordinate staff and contractors
• Ability to motivate and inspire team and wider staff groups
• Ability to communicate unpleasant and sensitive information and top resolve conflict
• Ability to develop and promote effective interpersonal relationships with colleagues, partners and directly reporting staff in the healthcare setting
• Ability to maintain high levels of concentration when analysing data, producing reports and undertaking complex assessments
• Ability to demonstrate a genuine commitment to ensuring that the service provided to employees and users of the Trust services are delivered to the highest quality
• Ability to produce formal reports electronically and manipulate data.
• Flexibility and adaptiveness to changing circumstances
• Diplomatic skills, seeing the wider picture and working for Trust values

Thank you for considering an application to work for Mersey West Lancashire NHS Trust.

MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed.

Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals.

We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.

We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce.

We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification.

If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs. nhs. uk

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification.

If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager.

No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, it is advised that you verify your eligibility before applying for this post as we may be unable to provide sponsorship.

e Visa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.

Instead, you will be issued with an e Visa only, which is accessed by creating a UKVI account.

Before travelling to the UK, we advise applicants to

• Understand how to generate an e Visa share code
• Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working.

We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.

Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate.

Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here .

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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