At a Glance
- Tasks: Lead and shape community healthcare services, driving transformation and improving health outcomes.
- Company: Join Mersey and West Lancashire Teaching Hospitals NHS Trust, a top-rated NHS employer.
- Benefits: Enjoy a competitive salary, generous leave, and a supportive work environment.
- Other info: Be part of a diverse team committed to innovation and excellence in healthcare.
- Why this job: Make a real impact on community health while developing your leadership skills.
- Qualifications: Proven NHS leadership experience and a passion for community care.
The predicted salary is between 112782 - 129783 £ per year.
We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
An exciting opportunity has arisen to lead the newly established Community Services Division at Mersey and West Lancashire Teaching Hospitals NHS Trust. This is a unique opportunity for an ambitious and experienced NHS operational leader to shape, develop and lead a newly formed Division serving communities across St Helens, Knowsley, Halton, Southport, Formby and West Lancashire.
The newly established Community Services Division brings together a broad range of services delivered closer to patients' homes and communities, creating a significant opportunity to strengthen integrated care, improve population health outcomes and develop innovative models of care with partners across health and social care.
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we are proud to deliver community services that support people to live healthier, more independent lives in their own homes and neighbourhoods. The Division will play a key role in delivering the ambitions of the NHS 10 Year Health Plan, supporting the shift of care from hospitals into communities, with a greater focus on prevention, early intervention and integrated neighbourhood working.
Reporting directly to the Chief Operating Officer, the Divisional Director of Operations will provide strategic and operational leadership for Community Services, working in partnership with the Divisional Director of Nursing, Divisional Medical Director and colleagues across the wider health and care system.
As a key member of the Trust's senior leadership team, you will lead the delivery of safe, effective and high-quality services whilst driving transformation, performance improvement and financial sustainability. You will build strong relationships with local authorities, primary care, voluntary sector organisations, neighbourhoods and NHS providers, ensuring services meet the needs of the diverse communities we serve.
This is more than a traditional Divisional Director of Operations post. As leader of a newly established Community Services Division, you will have a rare opportunity to shape the future direction of community healthcare across multiple places and partner organisations.
At a pivotal moment for the NHS, you will help lead the delivery of the national ambition to provide more care closer to home, strengthening neighbourhood-based services, supporting integrated models of care and improving the health and wellbeing of local communities.
You will help create a high-performing culture, strengthen integration across neighbourhoods and places, reduce health inequalities and improve outcomes for our patients and communities.
About you: You will be an experienced senior NHS leader with a successful track record of:
- Leading large-scale community services or operational portfolios.
- Delivering complex service transformation and change.
- Developing integrated working with local authorities, primary care and provider partners.
- Leading high-performing multidisciplinary teams.
- Delivering improvements in quality, performance and financial sustainability.
- Building effective relationships across organisational boundaries.
In addition to your operational and strategic expertise, you will embody the MWL Behaviour Framework and demonstrate accountable leadership in everything you do. You will be a visible and authentic leader who takes ownership for delivery, empowers others to succeed and fosters a culture of openness, inclusion and continuous improvement.
You will lead with compassion and integrity, building trust across teams and organisations, whilst supporting colleagues through change and transformation. Through your leadership, you will create an environment where people feel valued, empowered and accountable for delivering outstanding care and outcomes for the communities we serve.
Our Values: We are Kind, We are Open, We are Inclusive.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
We are committed to offering an interview to all disabled applicants who meet the minimum criteria for the job. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job.
The Trust operates anonymous shortlisting where no personal information about you is shared with the recruiting manager.
Before applying, we encourage you to review the Trust's Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE.
Good luck with your application. We hope to welcome you to Team MWL very soon.
Divisional Director of Operations - Community Services employer: Merseywestlancs
At St Helens Hospital, we pride ourselves on being an excellent employer, offering a supportive and inclusive work environment for our Therapy Assistants. Our commitment to professional development ensures that you will have ample opportunities to grow your skills while making a meaningful impact on patient care. With a focus on teamwork and collaboration, you'll be part of a dedicated team that values diversity and fosters innovation in rehabilitation services.
StudySmarter Expert Advice🤫
We think this is how you could land Divisional Director of Operations - Community Services
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Merseywestlancs.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Merseywestlancs.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Merseywestlancs, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Divisional Director of Operations - Community Services
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Merseywestlancs.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Merseywestlancs.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Merseywestlancs. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Merseywestlancs. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Merseywestlancs
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Merseywestlancs’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
