Dispatch Co-ordinator

We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.

Job overview:

• Permanent - Part Time Hours (15 hours)

The Surgical Care Group is looking for an enthusiastic and self‑motivated dispatch co‑ordinator to provide an efficient service ensuring that all Pre‑operative assessment, GP and Joint, Colorectal and Gynaecology school letters are quality checked and sent out in a timely manner. Accurate recording of incoming post. To carry out clerical duties within the Department, call centre cover as needed and completion of telephone reminder service in accordance with the relevant Mersey West Lancashire Teaching Hospitals Trust’s Policies and Procedures.

Main duties of the job:

• This demanding role will require excellent time management and organisational skills.
• The successful candidate must be able to prioritise their own workload and will require a flexible approach to their duties.
• The post holder should be proficient in the use of Microsoft Office packages.
• Ability to use a range of computer systems to collate information and escalate potential problem areas.
• Training will be given where necessary for internal IT systems.
• There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

Working for our organisation:

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites. We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services include:

• Acute Care: Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
• Primary Care: Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
• Community Services: Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire.
• Specialist Regional Services: We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Person specification:

• Qualifications: Educated to GCSE level for English and Maths or equivalent experience; NVQ in Business Administration Level 3 or equivalent knowledge through formal training or experience.
• Knowledge: Excellent IT skills with knowledge and experience of Microsoft Office; Previous experience of working within a clerical environment; Able to deal with the public in person and via telephone; Previous NHS experience; Knowledge of medical terminology.
• Skills: Self‑motivated and ability to work using own initiative with limited supervision; Ability to organise/manage/prioritise own work schedule; Excellent communication and customer care skills; Ability to accurately maintain computerised and manual documentation systems; Excellent interpersonal and influencing skills.

Equality, Diversity, and Inclusion:

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.

Flexible Working:

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that all employees have the right to request flexible working from day one of employment.

Working for Team MWL:

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.

Additional Information:

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE.