At a Glance
- Tasks: Support the Practice Manager and lead a dynamic team in delivering top-notch patient care.
- Company: Join Mersey & West Lancashire NHS Trust, a leading healthcare provider with a vibrant culture.
- Benefits: Enjoy a competitive salary, career development opportunities, and a supportive work environment.
- Other info: Be part of an outstanding team dedicated to innovation and excellence in healthcare.
- Why this job: Make a real difference in healthcare while growing your skills in a rewarding role.
- Qualifications: Experience in management or supervisory roles within a primary care setting is essential.
The predicted salary is between 39959 - 48117 £ per year.
We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
Main area: Primary Care
Grade: NHS AfC: Band 6
Contract: Permanent
Hours: Full time - 37.5 hours per week (Hours will be worked between 7:45am and 6:30pm Monday to Friday)
Job ref: Site Marshalls Cross Medical Centre
Town: St Helens
Salary: £39,959 - £48,117 Per Annum
Salary period: Yearly
Closing: 12/07/ :59
Job overview: Are you an experienced Deputy Practice Manager or Supervisor, and you have experience or an interest in General Practice and looking for a new challenge? An exciting opportunity has arisen for a Deputy Practice Manager to join our dedicated, dynamic, and friendly team at Marshalls Cross Medical Centre based within St Helens hospital. You will be an integral part of Mersey & West Lancashire’s administrative team supporting our Lead GPs and our Practice Manager. You will provide management and support to our Senior Patient Care Advisors and our administrative team. Previous experience within a Primary Care and/or Community setting is essential for this role.
Main duties of the job: The post holder will provide support for the Practice Manager along with having leadership and management skills to enable the Practice to meet its agreed aims and objectives within an efficient, safe and effective working environment in a primary care setting but based at an Acute Hospital Trust, ensuring the highest standards of care for all registered and temporary patients. The post holder will be part of a team supported by a Practice Manager, Lead GPs, salaried GPs, senior nursing staff and administration staff. In addition, they will have the support of the Trust senior medical staff, Consultant body and supporting AHP and Management structure to enable them to deliver a truly different approach to local health care delivery.
For a full description of the role, please see the Job Description and Person Specification.
Working for our organisation: Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
- Acute Care: Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
- Primary Care: Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
- Community Services: Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
- Specialist Regional Services: We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
Detailed job description and main responsibilities: The post holder will adhere to the following principle responsibilities:
- An excellent understanding of the use and interpretation of clinical and office-based IT systems/data within a busy GP practice environment.
- Excellent communication, leadership, problem solving and teaching/coaching skills.
- Highly motivated with ability to work with adaptability and flexibility as part of a large team.
- Aptitude for managing small technology‑based projects. Able to develop and implement IT policies for governance, security and data protection.
- An understanding of basic finance cashbook requirements.
- An understanding, acceptance and adherence to the need for strict patient confidentiality.
- An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to staff, external and patient requests.
- To maintain a register of technology‑based assets.
- To ensure that all technology‑based maintenance and support agreements are in place and are reviewed regularly to ensure optimal service for the surgery. This includes, but is not limited to telephone systems, photocopiers and other machines.
- To assist the Practice Manager in delivery of the practice’s targets and KPIs.
Person specification:
Qualifications:- Educated to degree level or equivalent level qualification or significant experience of working at a similar level in specialist area.
- Qualification in management and leadership or in the process of working towards qualification.
- Evidence of personal and professional development.
- Demonstrated experience of co‑ordinating projects in complex and challenging environments.
- Experience of managing risks and reporting.
- Knowledge of Financial Systems e.g. monitoring budget management, processing invoices and procurement.
- Experience of setting up and implementing internal processes and procedures.
- Experience of leading and implementing re‑design or change management initiatives.
- Understand the role of IT in delivery of an effective service.
- Clear detailed understanding of access targets, booking, patient choice.
- Managing, assessing and planning workload for others.
- Mentoring and developing others.
- Previous NHS experience of at least 3 years supervisory level.
- Knowledge and experience of working within a GP practice and an in‑depth knowledge of GP practice technology and programmes.
- Good understanding of the financial composition of the NHS.
- Awareness of strategic management processes and their application e.g. fiscal planning, manpower.
- Significant experience of successfully working in a sensitive environment.
- Ability to work effectively in a team with strong interpersonal skills with the ability to maintain positive and productive relationships at all levels.
- Ability to use Microsoft Word, Excel, PowerPoint and Outlook Email.
- Ability to use problem solving skills.
- Ability to write letters and written reports to a range of the people within the organisation and externally.
- Ability to prioritise and quickly identify the core issues in a situation.
- Ability to analyse complex information to support decision making.
- Ability to negotiate with others in the organisation.
- Demonstrated capabilities to manage own workload.
- Ability to work under pressure and maintain high quality work.
- Able to work flexibly across multiple sites.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward‑thinking NHS Trust who are one of the best places to work for in England.
Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.
The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.
Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under‑represented groups.
As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact us. We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.
The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision‑making process.
The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.
Certificate of Sponsorship: Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please check your eligibility before applying for this post as we may be unable to provide sponsorship.
eVisa Update: For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK. Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.
Deputy Practice Manager employer: Merseywestlancs
At Mersey and West Lancashire Teaching Hospitals NHS Trust, we pride ourselves on being an exceptional employer that fosters a supportive and inclusive work culture. Our commitment to employee growth is evident through continuous professional development opportunities, while our dynamic team environment ensures that every member feels valued and empowered to contribute to high-quality patient care. Located in St Helens, you will be part of a forward-thinking organisation recognised as one of the best places to work in England, where your ambitions can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Deputy Practice Manager
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We think you need these skills to ace Deputy Practice Manager
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Merseywestlancs.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Merseywestlancs.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Merseywestlancs. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Merseywestlancs. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Merseywestlancs
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Merseywestlancs’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
