Clinic Manager - Outpatients (Southport & Ormskirk)

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Clinic Manager - Outpatients (Southport & Ormskirk)

NHS AfC: Band 7

Main area Nursing and Midwifery Registered Grade NHS AfC: Band 7 Contract Permanent Hours Full time - 37.5 hours per week Job ref 409-7985267

Site Southport & Ormskirk Hospitals Town Southport Salary £49,387 - £56,515 per annum Salary period Yearly Closing 14/07/2026 23:59 Interview date 28/07/2026

After applying via NHS Jobs, your submitted application will be imported into our preferred Third-party recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs. You will not be able to track the progress of your application or receive messages through the NHS Jobs website, and furthermore, as an employer, we will not be able to respond to any e-mails sent to us via the NHS Jobs website. By applying for this post you are agreeing to name of trust transferring the information contained in this application to its preferred applicant management system. If you are appointed to a post information will also be transferred into the national NHS Electronic Staff Records system.

Job overview

An exciting and challenging opportunity has arisen for an enthusiastic, imaginative and motivated manager to work in the Outpatients department at St Helens Hospital.

The Outpatients Clinic Manager is responsible for and will have a specific focus on visible, accessible, and strong clinical leadership. Patient experience is a key focus along with the delivery of safe, timely, high-quality care within the Outpatient Department. The post holder will lead service and quality improvement programmes alongside supporting the operational management of the Outpatient Department. This includes ensuring efficient and effective use of resources and the development and maintenance of the highest standards of patient care and service delivery.

The post holder must exhibit excellent communication and organizational skills.

The successful candidate will provide day-to-day leadership of the clinical areas and work 5 out of 7 days with some late shifts/weekends as required. They will participate in the bleep rota for the site.

Excellent interpersonal skills are required to lead the team in a professional, compassionate and inclusive manner.

Please note, the interview may include assessment tasks.

The JD & PS are currently under AfC review and are subject to change.

Main duties of the job

The successful candidate will:

• Act as a positive role model through the provision of effective professional leadership and demonstration of competent, accountable clinical practice.
• Ensure that the environment meets appropriate standards for health care delivery and delivers best practice in infection control.
• Provide day-to-day visible, accessible and authoritative leadership in the clinical area.
• Ensure the delivery of patient care is of the highest standard and those patients and their families are treated with dignity and respect.
• Actively support the Matron in the provision of high quality, modern, dynamic and patient centred services.
• Provide support to patients and their relatives/carers.
• Be responsible for optimising patient flow and access through their areas of responsibility through strategies to prevent delays and optimise clinic utilisation.
• To support the Matron in the delivery of key performance targets.

Working for our organisation

St Helens & Knowsley Teaching Hospitals NHS Trust is the only acute Trust in Cheshire and Merseyside and one of the few in the country to achieve OUTSTANDING rated by the Care Quality Commission.

We provide a full range of acute adult services to our local population of circa 360,000 and provide tertiary services across the North West, North Wales, and Isle of Man. We are a Major Trauma Unit and the Mersey Regional Burns Unit.

Our '5 Star Patient Care' strategy is at the heart of what we do; supporting our vision to provide world class services for all our patients by getting it right for every patient, every time.

• Acute Trust of the Year HSJ Awards November 2019
• Trust rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• Best acute Trust in the North West for quality of care (NHS Staff Survey 2021)
• Best place to work in the North West (NHS Staff Survey 2021)
• Awarded National Preceptorship Accreditation (2023) for our Nursing & AHP Preceptorship Programme

In the NHS Staff Survey 2021 the Trust scored the highest marks in the North West for the following areas:

• Standard of care
• Best place to work
• Care of patients being the Trust’s priority
• Staff morale
• Providing safe environments for staff

Please see attached Wellbeing & Benefits booklet for more information on our benefits for staff. Accessible version available upon request.

Detailed job description and main responsibilities

KEY DUTIES

Infection Prevention

• To ensure that all staff are aware of and implement best practice.
• Ensure the clinic environment is clean, take an active role in quality and service standards for cleanliness services and escalate to the Matron when required.
• Provide leadership and be a role model for all staff in prevention and control of infection, undertaking audits and ensuring high standards are maintained at all times.
• Ensuring the highest standards of infection prevention is maintained through a continuous cycle of audit and service improvement.
• To oversee standards of cleanliness in clinical area, contributing to PLACE and other external inspections as required.
• To work in partnership with the Infection Control Team and Head of Quality to ensure that there are effective systems and processes in place for the prevention and control of infection.
• To ensure measures are in place to promote a safe environment for patients, visitors, and staff.
• To ensure that lessons learnt and changes to clinical practice from RCA’s Trust wide communicated throughout the directorate and division and acted upon.
• To ensure that the implementation of national, local and Trust standards of best practice and quality and monitor performance against these that informs the corporate performance review programme.
• Implement strategies to ensure clinical care within the Directorate complies where appropriate with National Standards for care such as are contained in the Essence of Care, Our NHS our Future (Lord Darzi recommendations) and National Service Frameworks.
• Ensure participate in monthly nursing indicator audits, ensuring that action plans are implemented within agreed time frames.
• Ensure that the clinic area has systems in place to identify report and manage risk which involves taking action and monitoring work areas in accordance with Health and Safety legislation and guidance from the National Patient Safety Agency.
• Undertake Clinical Risk Assessments as appropriate and as discussed with the Matron.
• To ensure systems are in place for assessing and prioritising the purchasing of medical devices and ensuring staff are appropriately trained in their use. Work with the Matron in the procurement, implementation, and decontamination of medical equipment. Ensure systems are in place for training and recording competency in the use of new devices.
• To ensure that there are high standards of documentation and care planning in all areas of practice. Ensuring there are regular reviews of all documentation, and focused action plans are produced when areas of concern are identified.
• Develop links with other wards/departments including surgical and medical division ward managers, pre-op assessment units, theatres etc – developing practice to avoid cancellations and to facilitate a quality experience for patients.
• Oversee trials of new equipment and ensure appropriate legislation and safety measures are adhered to.
• To ensure that there are systems in place to capture and act upon information related to the patient’s experience.
• Promote patient centred service delivery by providing visible and accessible senior professional presence to which staff, patients and their families can turn to for assistance.
• Maintaining effective channels to obtain views and concerns of service users and to take action as appropriate where in use produce weekly reports derived from Patient Experience Audit.
• Ensuring that the patient experience remains the focal point for service improvement within the Directorate.
• Establish effective relationships with PALS and the complaints team encouraging the staff in the proactive resolution of concerns. Ensure that actions arising from patient feedback are progressed.

Clinical Governance

• To contribute to the implementation of divisional and Directorate governance strategy by supporting and promoting the development and implementation of operating services that reflects the principles of clinical governance and the Healthcare commission standards.
• Be responsible for ensuring that there is adherence to child protection and safeguarding vulnerable adult protocols within clinical practice.
• To ensure that the Department implements best practice with regard to policies and procedures.
• To undertake formal investigations with regard to any accidents and incidents reporting back within the agree time limits and ensuring lessons are learnt, action plans are implemented, and progress is monitored and reported appropriately.

Communication

• To ensure that staff feel well informed and listened to.
• To act as a role model by demonstrating excellent communication and listening skills with patients, relatives and staff.
• To ensure that confidentiality for patients and staff is maintained in all areas and that staff adhere to the Data Protection Act, Freedom of Information Act and the Caldicott Principles.
• To ensure good communication lines and flows are in place within the Operating services structure and other disciplines across the Trust.
• Ensure that there is a comprehensive orientation and induction programme for nursing staff in each of the clinical areas and that completion of this is documented
• Lead within the Directorate and implement the Strategy of Nursing within the specialty and contribute to its implementation across the organisation.
• Co-ordinate and participate in multi-disciplinary working arrangements by establishing links and promote understanding of the work of other disciplines.
• To support the Matron in leading the Outpatients services across the trust.
• To actively manage Deputy Clinic Managers to ensure that their personal development needs are met and that all staff have an annual KSF appraisal.
• Ensure adherence to all the Trusts Equality and Diversity policy and the Race Equality Scheme.

Information Governance

• To be fully aware of and committed to all Policies, Procedures and Initiatives relating to Information Governance – this will include, but not limited to, Data Quality Improvements, Confidentiality, and Information Security.
• To take personal responsibility for safeguarding and ensuring the quality of information.

Behaviour

To ensure that all staff act in a professional and courteous manner at all times. The post holder will be expected to:

• Support the mission, vision, and values of the Trust
• Act with honesty and integrity at all times
• Be a positive ambassador for the Trust
• Demonstrate high standards of personal conduct
• Value and respect colleagues, other members of staff and patients
• Work with others to develop and improve our services
• Uphold the Trust’s commitment to equality and diversity
• Take personal responsibility for their works, deed and actions and the quality of the service they deliver.

Person specification

Qualifications

• RGN Registration
• ENB 998 Or equivalent
• Educated to Diploma Level

Knowledge

• Previous experience within Outpatient Department
• Demonstrable staff supervisory experience
• Evidence of Change Management
• Specialist knowledge relevant to area of practice
• Knowledge of management of patient care within Outpatient environment

Skills

• Organisational/Delegation Skills
• Demonstrates confidence & assertiveness skills
• Good communication Skills
• Excellent interpersonal Skills

Other

• Evidence of recent Further development
• Ability to remain calm under pressure

Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.

Given sometimes we receive a high volume of applications to work for us, please be aware, that we may close a vacancy earlier than stated should a sufficient number of applications be received from which a shortlist can be confirmed. Therefore, you are advised to apply at your earliest convenience.

The Trust may contact you during the recruitment process for your feedback on your experience. We always aim for continuous improvement in our practice.

Equality, Diversity, and Inclusion

We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring. We are grounded in the belief that diversity enhances our collective strength, fostering innovation and excellence within our workforce. We welcome all applications irrespective of people’s race, disability, gender, sexual orientation, religion/belief, age, gender identity, marriage and civil partnership, pregnancy/maternity and in particular those from under- represented groups.

As a Disability Confident Leader, we commit to offering an interview to all disabled applicants who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

If you are having difficulty completing an online application, or require any disability reasonable adjustments, to the application process, please contact Recruitment@merseywestlancs.nhs.uk

We also commit to offering an interview to all armed forces veterans who meet the minimum criteria for the job (the essential criteria) listed in the personal specification. If you wish to apply under this Guaranteed Interview Scheme, please indicate this on the online application form.

The Trust operates anonymous shortlisting where no personal information about you, including your name or personal details are shared with the recruiting manager. No equality information is shared at any time during the recruitment process with the recruiting manager or other people involved in the decision-making process.

The equality monitoring information you provide is used in the following situations: to review our recruitment practices; where a job is limited to a specific person to verify their eligibility to apply; and to offer disability reasonable adjustments to the recruitment process.

Certificate of Sponsorship

Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click here to check your eligibility before applying for this post as we may be unable to provide sponsorship.

eVisa Update

For successful candidates on selected work and study visa routes, who have completed and paid for their applications will no longer receive a visa vignette in passport as evidence of their permission to enter the UK.

Instead, you will be issued with an eVisa only, which is accessed by creating a UKVI account.

Before travelling to the UK, we advise applicants to:

• Understand how to generate an eVisa share code

Disclosure and Barring Service Check

If this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Please note if applicable, applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment.

If you have not already done so, you are therefore encouraged to enrol for the DBS Update Service to which a small annual fee of £13 per year applies.

Flexible Working

We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that:

• All employees have the right to request flexible working from day one of employment.
• There is no limit on the number of requests they can make.
• Employees have the right to make requests, have them considered, regardless of the reason.

At Mersey and West Lancashire Teaching Hospitals NHS Trust, we will consider requests for flexible working. We would also encourage you to also discuss flexible working options at interview stage.

Working for Team MWL

Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

The Trust is a non-smoking across all our sites. Failure to follow this rule could lead to disciplinary action. For more information, see the Smoke Free NHS website.

You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.

You must ensure that your application, including personal statements and behaviour examples, are truthful and factually accurate. Please note plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own.

The Trust will not accept applications which are found to be AI generated and will check all applications against AI detection software.

Additional Information

Before applying, we encourage you to review the Trusts Values and Behaviours which are We are KIND, We are OPEN, We are INCLUSIVE, which can be found here.

An applicant guide to help and support you with your application and what to expect during your recruitment journey can be accessed in the supporting documents.

Good luck with your application. We hope to welcome you to Team MWL very soon.

Employer certification / accreditation badges

You must have appropriate UK professional registration.

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.