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- Tasks: Support the employment of 13,500 Doctors and Dentists in Training across the NHS.
- Company: Join Mersey and West Lancashire Teaching Hospitals NHS Trust, a top-rated NHS employer.
- Benefits: Enjoy flexible working, competitive salary, generous leave, and NHS discounts.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Experience in administration and customer service; HR experience is a plus.
- Other info: Be part of a dynamic team with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
The Lead Employer is a unique NHS function responsible for the end-to-end employment of approximately 13,500 Doctors and Dentists in Training across various regions, managed from St Helens. The service comprises a large team split into four key areas: Human Resources, Payroll, Health Work & Wellbeing, and Finance, working alongside external colleagues such as NHS England Education, hospital Trusts, primary care, and Local Authority settings.
The Employment Operations team sits within the Lead Employer HR department under our Service Delivery team, which aims to maintain and deliver a high-quality, responsive, and customer service-focused approach. The team plays a fundamental role in achieving this goal.
Day-to-day, the Employment Operations team is responsible for processing contractual changes in line with pay deadlines and providing support and advice on matters relating to terms and conditions of service to colleagues and stakeholders both internally and externally. As an integral member of the Employment Operations team, you will work alongside administrators responsible for your own cohort of colleagues in training and their contractual needs, serving as their first point of contact throughout their training programme journey.
Main duties of the job:
- Provide administrative support to the Lead Employer Service, including processing and recording information, communications to key stakeholders, and input into Lead Employer information systems.
- Process offers of employment and undertake all necessary pre-employment checks and administration for appointments to Doctors and Dentists in Training posts.
- Prepare contracts of employment and ensure trainees are hired in ESR, capturing IAT information.
- Liaise with internal and external stakeholders to ensure that rotations are received as per agreed deadlines and upload into relevant information systems.
- Update management information on the relevant information system for key stakeholders.
- Process maternity/paternity leave, shared parental leave requests, flexible working requests, pay protection, and changes to contracts of employment.
- Ensure that ESR and the payroll tracker are actioned in a timely manner.
- Support the Team Leader in ensuring all colleagues in training’s compliance records are maintained.
- Monitor and process ARCPs (Annual Review of Competence Progression) as required.
- Maintain Electronic personal files (EPF) and promote good practice and improved ways of working.
- Send out communications to stakeholders and arrange meetings and events as required.
- Take minutes at meetings as requested and complete audits or surveys as required.
Person specification:
- Qualifications: NVQ Level 3 in administration or equivalent level of knowledge; IT qualification (e.g., RSA 2 or ECDL); Customer Care NVQ.
- Knowledge & Experience: Experience of working in administration; experience of working in a customer service environment; experience of data processing/excel spreadsheets; experience in HR, Employment Services, or recruitment.
- Skills: Excellent written and verbal communication skills; ability to use initiative; ability to maintain strict confidentiality; ability to manage own workload and prioritise; ability to work in a busy environment and to strict deadlines; confident to handle queries from all levels of staff; effective organisational skills; good understanding and working knowledge of IT systems including Word, Excel, and databases.
Other: Occasional requirements to travel to fulfil the role.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. We encourage you to apply at your earliest convenience as we may close a vacancy earlier than stated should a sufficient number of applications be received.
Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspectives, and experiences they bring.
Flexible Working: We actively support flexible working patterns throughout MWL. All employees have the right to request flexible working from day one of employment.
Working for Team MWL: Staff recognition is important to us; we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata), and access to a range of NHS discounts.
Employment Operations Administrator in Chorley employer: Merseywestlancs
Contact Detail:
Merseywestlancs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Employment Operations Administrator in Chorley
✨Tip Number 1
Get to know the company! Research Mersey and West Lancashire Teaching Hospitals NHS Trust, their values, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local NHS events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to HR administration and customer service. Think about examples from your past experiences that demonstrate your skills and how you align with the job description.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining Team MWL. Good luck!
We think you need these skills to ace Employment Operations Administrator in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Employment Operations Administrator role. Highlight your HR administration experience and any relevant skills that match the job description. This shows us you’re genuinely interested in the position!
Show Off Your Customer Service Skills: Since this role is all about providing support, don’t forget to showcase your excellent customer service skills. Share examples of how you've helped others in previous roles, as this will resonate with our focus on high-quality service.
Be Organised and Proactive: We love a well-organised candidate! Mention how you manage your time and workload effectively. If you have experience handling high volumes of correspondence or documentation, let us know – it’s a big plus for this role!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure you’re considered for the role!
How to prepare for a job interview at Merseywestlancs
✨Know Your Stuff
Before the interview, make sure you understand the role of an Employment Operations Administrator. Familiarise yourself with the NHS structure, especially how HR functions within it. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with colleagues and stakeholders, be prepared to discuss your customer service experience. Think of specific examples where you've gone above and beyond to support others, as this will demonstrate your commitment to high-quality service.
✨Be Organised and Proactive
The job requires excellent organisational skills and the ability to manage your workload effectively. During the interview, share examples of how you've successfully managed multiple tasks or deadlines in the past. This will highlight your proactive nature and ability to thrive in a busy environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team and the organisation. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you. Consider asking about the team's goals or how they measure success in the Employment Operations department.
