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- Tasks: Join our Cardio-Respiratory team as an Administrative Assistant and help coordinate patient care.
- Company: Be part of Mersey and West Lancashire Teaching Hospitals NHS Trust, a top-rated NHS employer.
- Benefits: Enjoy a competitive salary, generous leave, and access to NHS discounts.
- Why this job: Make a real difference in patient care while developing your skills in a supportive environment.
- Qualifications: GCSEs or NVQ Level 2 required; previous clerical experience is a plus.
- Other info: Flexible working options available and opportunities for career growth.
The predicted salary is between 21500 - 23500 £ per year.
We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
We are recruiting for an Administrative Assistant within the Cardio-Respiratory team. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you can work on your own initiative. Dealing effectively and efficiently with processing of daily workloads, and ad hoc office duties. Ensure cross cover with colleagues working where appropriate.
Main duties of the job
- Co-ordinate the admission/attendance of patients to the Cardio-Respiratory Department & the Cardiac Diagnostic Centre.
- Schedule procedures ensuring that an efficient, timely and patient focussed service is provided and the clinical needs of patients are met in accordance with the current operating framework and the NHS National Guidelines.
- Book Diagnostic appointments using the PAS/CRIS & NHS e-referral system and identify the type of out-patient appointment required.
- Obtain relevant reports/information and request HRS/case notes.
- Update the PAS system and NHS e-referral with all information following patient referral triage with all special requirements.
- Responsible for organising patient attendance ensuring that the diagnostic investigations are scheduled appropriately for clinical needs.
- Compile and update waiting lists for necessary diagnostics procedures.
- Print off daily patient lists from Medway and CRIS.
- Deal efficiently and effectively with telephone calls (patient, consultants, secretaries, diagnostic centre, GP’s etc).
- Ensure confidentiality is strictly maintained and comply with Data Protection Act.
- Contact patients to offer appointments that are convenient, agree and book date and arrange for letter and appropriate literature to be sent to the patient.
- Ensure that all patients are offered a choice of date and time for their admissions with reasonable notice within the relevant NHS maximum waiting times.
- Telephone patients with details of cancellations/admissions when required.
- Cancel and re-arrange admissions/attendance as and when needed (via ward, consultant, patients etc).
- Liaise with Team Leader and Administration Service Co-ordinator over late cancellations and arrange any back-filling if appropriate.
- Ensure all cancelled day case admissions or out-patient attendances (both patients and hospital initiated) and DNA’s are followed up efficiently.
- Provide general advice and guidance to patients and relatives on admissions/attendance.
- Inform wards, secretaries, consultants and the diagnostic centre of all arranged attendances or any changes/cancellations.
- Recording, accessing and updating Patient Information on Medway system in a timely and accurate manner.
- Participate in the reception rota for both St Helens & Whiston sites.
- Maintain a safe environment within the workplace whilst adhering to Health and Safety policy.
- Performing all ad-hoc clerical duties as required ie. E-mail, photocopying, typing and telephone calls.
Qualifications
- Educated to GCSE level/NVQ Level 2 and/or equivalent qualification and/or experience.
- NVQ 3 in Customer Care or equivalent knowledge through formal training and experience.
Knowledge & Experience
- Previous clerical experience.
- Able to deal with the public in person and via the telephone.
- Knowledge of medical terminology.
- Previous NHS experience.
- Experience of mentoring and training staff.
Skills
- Word Processing Skills.
- Self-motivated and able to work with limited supervision.
- Able to use own initiative and respond to new challenges.
- Manage/prioritise own workload.
- Ability to accurately maintain computerised and manual systems.
- Excellent interpersonal and influencing skills.
- Good communication skills and professional/pleasant manner.
Thank you for considering an application to work for Mersey West Lancashire NHS Trust. MWL is an exciting and forward-thinking NHS Trust who are one of the best places to work for in England.
We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
Cardio-Respiratory Administration Assistant in Chorley employer: Merseywestlancs
Contact Detail:
Merseywestlancs Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cardio-Respiratory Administration Assistant in Chorley
✨Tip Number 1
Get to know the team! Research the Cardio-Respiratory department and understand their goals. When you show genuine interest in what they do, it’ll make you stand out during interviews.
✨Tip Number 2
Practice your communication skills. You’ll be dealing with patients and colleagues alike, so being able to convey information clearly is key. Try role-playing common scenarios with a friend to build confidence.
✨Tip Number 3
Be ready for those tricky questions! Think about how you’d handle stressful situations or tight deadlines, as these are common in busy departments. Prepare examples from past experiences to showcase your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining #TeamMWL. Get your application in early to avoid missing out!
We think you need these skills to ace Cardio-Respiratory Administration Assistant in Chorley
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Cardio-Respiratory Administration Assistant. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Be Clear and Concise: When writing your personal statement, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the position. Remember, less is often more!
Show Your Enthusiasm: Let your passion for the role shine through in your application. We love enthusiastic candidates who are eager to learn and grow with us. Share why you’re excited about joining #TeamMWL and how you can make a difference!
Apply Early: Don’t wait until the last minute to submit your application! We might close the vacancy earlier if we receive enough applications, so get yours in as soon as possible through our website. We can’t wait to hear from you!
How to prepare for a job interview at Merseywestlancs
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Cardio-Respiratory Administration Assistant. Familiarise yourself with the key duties mentioned in the job description, such as scheduling appointments and managing patient information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As this role involves dealing with patients and various healthcare professionals, it's crucial to demonstrate your excellent communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in high-pressure situations. This will highlight your ability to remain calm and professional, which is essential for this position.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview, where you'll need to explain how you'd handle specific situations, like dealing with stressed patients or managing tight deadlines. Think of relevant experiences from your past jobs and be ready to discuss them. This will show your problem-solving abilities and how you can thrive under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest but also helps you determine if the workplace culture aligns with your values.