At a Glance
- Tasks: Join our team to support administrative tasks and customer enquiries in a dynamic environment.
- Company: Be part of #TeamMWL, a supportive NHS organisation focused on growth and development.
- Benefits: Enjoy a competitive salary, 27 days annual leave, and access to NHS discounts.
- Other info: Flexible working options available and a commitment to diversity and inclusion.
- Why this job: Kickstart your career with an apprenticeship that offers real-world experience and professional training.
- Qualifications: GCSE Grade C/4 in English and Maths or equivalent; strong communication skills required.
The predicted salary is between 25272 - 25272 £ per year.
We want talented and enthusiastic people from all backgrounds to join #TeamMWL, with us you can learn, grow and develop yourself and your career, realising your true ambitions and aspirations. Whatever you’re looking for in your career, you’ll find it here at MWL.
An exciting opportunity has arisen for an apprentice to join our Employment Services Department. This is a Trainee (Apprentice) role, during which the post holder will be supported to work towards successful completion of Level 3 Business Administration. As an apprenticeship, this role is supported by an accompanying assessment and skills development programme, during which the post holder will gain the skills and knowledge relevant for this role. Learning will be a mix of on the workplace, formal on and off the job training, and the opportunity to practise new skills in a real work environment. On successful completion of their Apprenticeship, they will have the right knowledge, skills, and behaviours they need for their chosen role.
Main duties of the job:
- Ensure that all telephone enquiries to the department from both internal and external parties are handled courteously, effectively and efficiently.
- Refer complex queries to other members of staff in the Employment Services Team if appropriate.
- Process new starters, variations to contracts of employment and terminations on ESR.
- Address any routine queries from staff as appropriate.
- Notification to managers of professional registrations that are due to expire.
- Data validation on ESR.
- Completion of Ad Hoc reports.
CLINICAL & PROFESSIONAL RESPONSIBILITIES:
- Contribute to the continuous improvement in the efficiency and effectiveness of the Recruitment Department.
- Contribute to the achievement of the HR Directorate and Trust Objectives.
ADMINISTRATIVE RESPONSIBILITIES:
- Open, log, sort and distribute post daily as necessary.
- Undertake photocopying, filing and general housekeeping as requested by the Employment Services Manager.
- Carry out data cleansing of systems ensuring all required data fields are completed.
- Run routine reports for the HR Business Partners and managers.
- Check Alert Register as and when new alerts are issued across TRAC, NHS Jobs, and ESR and Honorary recruitment.
- Rebook employees that have not completed induction training.
TEACHING & TRAINING RESPONSIBILITIES:
- Be prepared to broaden own skills and experience through working with others in the department.
RESEARCH & AUDIT:
- Ensure own work is in accordance with Trust policies and procedures, checking with others where necessary.
- Enter accurate and timely data onto HR/Workforce information systems as directed ensuring data quality at all times and ensure security of information in line with Records Management, Information Governance, Caldicott, Confidential and Data Protection policies.
Person specification:
Qualifications: Minimum entry requirement. Educated to GCSE Grade C/4 in English and Maths and/or equivalent qualification.
Knowledge & Experience: Able to communicate with a range of people, in a way that is clear and understood. Can plan, organise, and effectively prioritise tasks to achieve the required objectives.
Equality, Diversity, and Inclusion: We actively cultivate a professional environment of fairness, equality, dignity, and respect for all individuals. We welcome individuals from all backgrounds and value the unique skills, perspective and experience you bring.
Flexible Working: We actively support flexible working patterns throughout MWL. Changes made to the NHS Terms and Conditions of Service Handbook mean that all employees have the right to request flexible working from day one of employment.
Working for Team MWL: Staff recognition is especially important to us; as well as performance reviews and appraisals, we recognise staff through Employee of the month. Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts.
The Trust is a non‑smoking across all our sites. You will be expected to undertake the Trust’s commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Apprentice Employment Services Administrator
✨Get Involved with Local HR Events
Look for local HR events, workshops, or networking evenings in your area. Getting involved in these communities is a fab way to meet professionals already in the field, learn from their experiences, and even get your name out there—who knows, they might even have leads on apprenticeships!
✨Utilise University Career Services
Don’t forget to tap into your university's career services—they're your best buddy for finding apprenticeship opportunities. They often have insider connections with companies looking to recruit apprentices, so be sure to get your name on their radar!
✨Use Social Media Wisely
Follow organisations you're interested in on platforms like LinkedIn and Twitter, and engage with their posts. This helps you stay updated on their apprenticeship opportunities and shows your interest in the company's culture—plus, you might even catch the eye of hiring managers!
✨Show Off Your HR Knowledge
Create a blog or share posts around HR topics that interest you. This not only showcases your knowledge and passion but can also serve as a portfolio piece that sets you apart from other candidates. Companies are always looking for individuals who take initiative and have an informed perspective!
We think you need these skills to ace Apprentice Employment Services Administrator
Some tips for your application 🫡
Show Off Your People Skills:In the world of human resources, it's all about how well you can connect with others. When you're crafting your CV and cover letter, highlight any experiences you've had working in teams, resolving conflicts, or helping others—this is what HR is all about! Include any relevant voluntary work or part-time jobs that showcase your knack for communication and support.
Get Familiar with HR Tools:Even as an apprentice, it helps to show that you’ve got a grasp on the tools of the trade. Mention any experience you have with HR software, databases, or even just cool initiatives you've learned about in school. This can really set you apart and show that you're eager to dive into the HR world at Merseywestlancs.
Explain Your Motivation:As an apprenticeship role, employers want to see your passion and willingness to learn. Use your cover letter to unpack why HR excites you and what you hope to gain from the apprenticeship with Merseywestlancs. Let your enthusiasm shine through—it makes a huge difference!
Tailor Your Application for Merseywestlancs:Do some digging on Merseywestlancs and reflect that in your application. Mention specific aspects of their HR practices or company values that resonate with you. This personal touch shows that you genuinely want to be part of their team and not just any HR role. Remember, we’re here to help you shine, so make sure to apply through our website!
How to prepare for a job interview at Merseywestlancs
✨Get Familiar with HR Basics
As we're diving into an apprenticeship in human resources, make sure you grasp key HR concepts like recruitment processes, employee relations, and workplace legislation. Being able to discuss these topics will show your understanding and enthusiasm for the field, particularly when chatting with Merseywestlancs.
✨Showcase Your People Skills
In HR, it's all about managing relationships. Prep some examples from school or previous work where you've successfully dealt with conflicts or collaborated with others. This will highlight your interpersonal skills, which are crucial for an apprenticeship at Merseywestlancs.
✨Research Common HR Tools
Get to know some HR software and tools like Applicant Tracking Systems (ATS) or performance management systems that are commonly used in the industry. Familiarity with these will give you an edge in the interview, demonstrating your readiness to jump into the role at Merseywestlancs.
✨Express Your Eagerness to Learn
During your interview, make it clear how excited you are about the learning opportunities within this apprenticeship. Share why you chose this pathway with Merseywestlancs and what aspects of HR you're most keen to explore – this will resonate well with interviewers looking for motivated candidates.
