Advice and Support Officer in Liverpool

We are seeking an outgoing and friendly individual who is highly motivated, to work as part of our Support and Advice Team. The team empowers and assists people with hearing loss with a wide range of issues. From supporting with letter translation and phone calls to helping people looking for new accommodation or a job, no two days are the same!

Working closely with our Local Authority and voluntary sector partners the successful candidate will be good at building networks and professional relationships.

The ability to communicate in British Sign Language is essential for this role.

Responsibilities

• Delivering scheduled drop‑in advice sessions in different locations for our communities
• Arranging one‑to‑one appointments and home visits to provide support, information and advice
• Being allocated short‑term cases where an individual may need support with a particular issue or to achieve agreed outcomes over a period of 6‑12 weeks
• Keeping up to date records of advice and support given

The candidate should have experience dealing with the public, excellent computer skills and the ability to work on own initiative, as well as part of a team.

We welcome applications from Deaf people and people with hearing loss.

Closing Date: Friday 6th February 2026

Further information on this role and an application pack can be found at https://www.msdp.org.uk/vacancies/

Contact

If you would like to have an informal discussion about the role, please contact Mark Hart at mhart@msdp.org.uk to arrange a video call.