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- Tasks: Manage emergency calls and dispatch police resources to keep communities safe.
- Company: Merseyside Police, a top-performing urban force dedicated to community safety.
- Benefits: Competitive salary, generous leave, pension scheme, and health support.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: No prior experience needed; just a passion for helping others.
- Other info: Dynamic shift work with excellent training and career growth opportunities.
The predicted salary is between 29109 - 39000 £ per year.
2 days ago Be among the first 25 applicants
Permanent
Full Time – Shift Worker
JCC Bridle Road
Merseyside Police
Merseyside Police is a dynamic, challenging, rewarding place to work we take pride in everything we do.
The best-performing urban Force as graded by HMICFRS to date, our strategy is simply to put the communities of Merseyside first.
We have a strong focus on continuous improvement in the areas we’re passionate about: ending Violence Against Women & Girls; tackling Serious Organised Crime & County Lines; strengthening our approach to Diversity & Inclusion; building trust & confidence through Community Engagement.
We are a friendly employer with a passion for investing in our people and creating conditions for you to thrive and be your best self.
The role of a Dispatch Resolution Officer
As a Dispatch Resolution Officer with Merseyside Police, you’ll play a vital role in keeping our communities safe, you’ll be responsible for the dispatching and management of police resources to incidents that have been reported by members of the public via our 999 Contact Resolution Officers. The caller may be a victim of crime and you will be expected to work quickly, remaining calm under pressure, gathering as much information as possible to enable you to either resolve their issues or to allow our Police Officers to deal with incidents, support victims and vulnerable people and make our communities safer.
As a Dispatch Resolution Officer, you will be part of a team providing an excellent service to the people of Merseyside answering emergency 999 and non-emergency 101 calls and making dynamic decisions to determine the most appropriate response to ensure we put the community first. You will receive excellent support, training and skill development to ensure that you can be the best you can be whilst working for one of the best performing Police forces in the country.
As you can imagine, the Contact Centre operates a 24/7, 365 days a year service and you will be required to work shifts. This will include working evenings, nights, weekends and public holidays – the full time shift pattern and number of hours are attached in the supporting documents so please ensure you have a look at this before you commit to applying.
Please note that there will be a requirement to work full time hours (36.5) for the first 14 weeks during your training period this will involve a mixture of classroom duties and 24/7 shifts for mentoring in the live environment before you move onto your allocated shift pattern.
The full-time salary of a Dispatch Resolution Officer starts at £29,109 and increases each year in increments until it reaches £31,296. You will also be in receipt of a 34.38% equalisation allowance (shift allowance) after training meaning for a 4 on 4 off shift pattern, you could be in receipt of approximately £39,000 per year.
At Merseyside Police we value our employees, and we provide ample support and training to ensure you excel in your role, alongside receiving benefits such as:
- 25 days annual leave plus 8 bank holidays pro rata increasing to 30 days plus 8 bank holidays after 5 years full service.
- Local Government Pension Scheme with contributions from 5.5% to 11.5% depending on your salary.
- Access to on-site gyms – HQ and OCC
- Option to become a member of the onsite unions.
- Discounts from various retailers via the Blue Light Scheme
- Cycle to work scheme.
- Taskers Salary sacrifice car scheme
- Support from our Health and Wellbeing Centre including Welfare Officers, Counselling, Physiotherapy and Mental Health Peer Supporters.
- Generous maternity/paternity and adoption leave entitlements.
- Sick pay provisions
Our commitment to Diversity, Equality and Inclusion
Building a workforce that represents our communities is important to us. We aim to attract & keep people with the best skills & highest potential. We want to attract a diverse range of individuals into our force who might not have considered a career with us before.
We particularly welcome applications from women and black & ethnic minority candidates.
To help us achieve a workforce that represents our communities, we have a dedicated team working to encourage people from diverse communities to build their career with us. They provide support & guidance throughout the application process to candidates from under-represented groups.
To find out more about the support on offer from our dedicated Outreach team please click here or contact us at Outreach@merseyside.police.uk
Seniority level
- Entry level
Employment type
- Full-time
Job function
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Police Dispatcher employer: Merseyside Police
Contact Detail:
Merseyside Police Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Police Dispatcher
✨Tip Number 1
Get to know the role inside out! Research what a Dispatch Resolution Officer does and understand the key skills needed. This will help you speak confidently about how your experience aligns with the job when you get that interview.
✨Tip Number 2
Network like a pro! Connect with current or former employees of Merseyside Police on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to emergency response and decision-making. Role-play with a friend or use online resources to simulate the interview experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Merseyside Police.
We think you need these skills to ace Police Dispatcher
Some tips for your application 🫡
Read the Job Description Carefully: Before you start writing, make sure to read through the job description thoroughly. It’ll give you a clear idea of what Merseyside Police is looking for in a Dispatch Resolution Officer and help you tailor your application accordingly.
Show Your Passion for Community Safety: In your application, let us know why you’re passionate about keeping communities safe. Share any relevant experiences or skills that demonstrate your commitment to public service and community engagement.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We want to see your personality shine through, so don’t be afraid to be yourself!
Apply Through Our Website: Make sure to submit your application through our official website. This ensures that your application gets to the right place and helps us process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at Merseyside Police
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Dispatch Resolution Officer. Familiarise yourself with the key tasks, such as managing emergency calls and dispatching police resources. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Stay Calm Under Pressure
Given the nature of the job, it's crucial to showcase your ability to remain calm in high-pressure situations. Prepare examples from your past experiences where you've successfully handled stressful scenarios. This will illustrate your capability to manage emergencies effectively.
✨Emphasise Communication Skills
As a Police Dispatcher, clear communication is vital. Be ready to discuss how you’ve effectively communicated in previous roles, especially in challenging situations. Highlight any experience you have in customer service or crisis management to show you can handle sensitive calls with empathy and clarity.
✨Show Your Commitment to Diversity and Inclusion
Merseyside Police values diversity and inclusion, so be prepared to discuss how you can contribute to these initiatives. Share your thoughts on the importance of representing the community and any relevant experiences that demonstrate your commitment to fostering an inclusive environment.