At a Glance
- Tasks: Provide essential admin support for alarm policy, manage data, and respond to enquiries.
- Company: Join a dedicated team ensuring public safety through effective alarm management.
- Benefits: Flexible working hours, competitive pay, and opportunities for skill development.
- Other info: Dynamic role with potential for career advancement in public service.
- Why this job: Make a real difference in community safety while honing your administrative skills.
- Qualifications: Strong communication skills and experience with data management are essential.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As an Administrative Support Officer, you will provide comprehensive administrative support for the ACPO Intruder Alarms Policy. You will manage large volumes of data, process applications, respond to enquiries, and ensure the accuracy of our Storm Alarm database, which contains over 35,000 alarm records. This is a role that requires precision, sound judgment, and excellent communication skills. You will work with alarm companies, members of the public, and internal police departments, providing clarity and reassurance while maintaining high service standards.
Key Responsibilities
- Process all alarm applications for the Merseyside area, including calculating administration fees and using the BACs system.
- Maintain and update the Storm Alarm database, including mapping new alarm locations and producing warning, withdrawal, and reinstatement letters.
- Manage daily correspondence, issuing confirmation letters and renewal notices for Smoke Cloak, Lone Worker devices, and other alarm types.
- Respond to written and digital enquiries, drafting clear and professional letters and emails in line with ACPO policy.
- Conduct daily checks of alarm activations, determining whether activations are genuine or false, and updating the system accordingly.
- Handle telephone and email enquiries, providing accurate advice on ACPO policy and related procedures.
- Produce accurate monthly performance data and assist with alarm audits.
- Collate, verify, and prepare personal documents for vetting applicants from alarm companies.
- Provide short-term cover for the Management Support Team Leader, making informed decisions to maintain service continuity.
- Maintain high standards of data quality, information security, and information management in line with statutory requirements.
Knowledge & Skills Required
- Knowledge of the ACPO Intruder Alarms Policy and its requirements.
- Understanding of alarm company processes and Force Control Room operations.
- Excellent administrative, organisational, and time-management skills.
- Experience using Storm, Storm Mapping, Microsoft Outlook, and Microsoft Excel.
- Strong written and verbal communication skills, able to explain decisions clearly and professionally.
- Ability to remain calm, patient, and reassuring when dealing with challenging enquiries.
- Accurate keyboard skills and attention to detail when handling high-volume information.
Flexible Policy Adviser in Bootle employer: Merseyside police
As a Flexible Policy Adviser, you will thrive in a supportive and dynamic work environment that values precision and communication. Our commitment to employee growth is evident through ongoing training opportunities and a culture that encourages collaboration and innovation. Located in Merseyside, we offer a unique chance to contribute to community safety while enjoying a balanced work-life atmosphere.
