Train Manager (Weekends Only)
Application Deadline: 18 October 2026
Department: Train Managers
Employment Type: Permanent - Part Time
Location: All Depots - Birkenhead Central TCD, Kirkdale TCD, Southport TCD
Compensation: £17,835 / year
Description
Job Title: Part Time Train Manager (Weekends Only)
Locations: All Depots - Kirkdale/Southport/Birkenhead Central
Salary: Pro-rata salary £17,835 based on full-time equivalent ( £13,738 trainee rate will apply during training)
Contract Type: Part Time (Weekend Only - Permanent)
Hours: 17.5 per week, 8.45 hours on a Saturday and Sunday Only. Commit to working early (05:00 hrs Start), late (18:00 hrs Start) - without relying on public transport.
Training: Training for this role lasts seven weeks and is delivered full-time, Monday to Friday from 08:30 to 16:00, at Kirkdale TCD. You must be able to commit to completing the full training programme.
Proposed start date: 16th November 2026
Your Journey Starts Here
At Merseyrail, we take pride in delivering safe, reliable, and friendly services to the communities we serve. As a Train Manager, you’ll play a key role in creating a positive experience for our passengers, acting as the public face of Merseyrail onboard our trains.
You’ll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you’ll help shape the quality of travel our passengers expect and deserve.
Your Day-To-Day
- Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s.
- Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed.
- Communicate with individuals and small groups providing information on routes, schedules and connections.
- Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions.
- Ensure our passengers board and alight the train safely.
- Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner.
- Ensure the train environment is comfortable by reporting any defects identified on board.
- Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team.
What You'll Bring To This Role
- Commitment to work the hours stated.
- Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service.
- You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies.
- Self-disciplined, with the ability to work independently using your own initiative.
- Able to work to and enforce strict industry standard rules and regulations.
- Punctual with excellent time management skills, ensuring your train departs as scheduled.
- Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk.
- Good problem-solving skills.
- Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions.
- Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems.
The Benefits of Being Onboard
- Final salary pension scheme
- Free staff travel on our network - unlimited free travel on Transport UK train operators and Northern Rail
- Discounted national rail travel - 75% discount on other train services across the UK, expanding to Europe after one year of service
- Family rail travel - your partner and dependents can also benefit from rail travel passes
- Health Shield membership - access discounted health and holistic care services
- Access to GP Anytime - speak face-to-face with a qualified GP, whenever you need to
- Hapi benefits portal - enjoy savings on shopping, lifestyle and holidays
- Wedding celebrations - take an extra day off if you get married on a working day
- Employee achievement and long service awards
- Involvement in major city events - play a key role in keeping our city moving during major events, working together as one team
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Train Manager (Weekends Only) in West Kirby employer: Merseyrail
Merseyrail is an exceptional employer, offering a vibrant work culture that prioritises employee development and well-being. With competitive benefits such as unlimited free travel on our network, discounted national rail travel, and access to health services, we ensure our team feels valued and supported. Located in the heart of Liverpool, employees have the unique opportunity to engage with the community during major city events while contributing to a vital service that keeps our city moving.
