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- Tasks: Be the friendly face of Merseyrail, ensuring safe and smooth journeys for passengers.
- Company: Merseyrail delivers reliable and customer-focused rail services across the region.
- Benefits: Earn £25,620, rising to £33,260 post-training, with flexible shifts and a permanent contract.
- Why this job: Join a supportive team, enhance your customer service skills, and make a real impact on travel experiences.
- Qualifications: Exceptional communication skills and a proactive attitude are essential; no prior experience required.
- Other info: Watch our Train Manager video on the careers page for insights before applying.
The predicted salary is between 25620 - 33260 £ per year.
Join to apply for the Train Manager role at Merseyrail Join to apply for the Train Manager role at Merseyrail Application Deadline: 15 June 2025 Department: Train Managers Location: All Depots – Birkenhead Central TCD, Kirkdale TCD, Southport TCD Compensation: £25,620 / year Description Train Manager – Join Our Dedicated Traincrew Team Locations: Birkenhead Central TCD, Kirkdale TCD, Southport TCD Training Salary: £25,620 (rising to £33,260 upon completion of training – approx. 12 weeks) Hours: 35 per week, working across early (from 05:00), late (up to 18:00+), and weekend shifts Contract: Permanent – must be able to attend shifts without reliance on public transport At Merseyrail, we pride ourselves on delivering reliable, safe, and customer-focused rail services. As a Train Manager, you’ll play a vital role in the day-to-day operation of our network—ensuring every journey is safe, efficient, and welcoming. You’ll be the friendly and authoritative presence onboard, helping passengers, resolving issues, and keeping everything running smoothly. With strong teamwork, a proactive attitude, and a genuine focus on customer experience, you’ll help shape the quality of travel our passengers expect and deserve. Want to learn more? Then please watch our Train Manager video below to get an insight into the job, the challengers you may face, and what makes this role so rewording. It\’s a great place to start before applying. Please note our video can only be viewed via our Merseyrail careers page and is apart of our application question. Key Responsibilities Being the public face for Merseyrail you will greet and assist our passengers whilst creating a welcoming atmosphere on board our train’s. Remain visible throughout our trains checking passenger tickets and travel cards, providing guidance and support where needed. Communicate with individuals and small groups providing information on routes, schedules and connections. Make clear announcements over the onboard Passenger Announcement system, providing updates on delays or disruptions. Ensure our passengers board and alight the train safely. Confidently and calmly handle unexpected delays, issues or emergencies and have the ability to deescalate conflicts in a professional manner. Ensure the train environment is comfortable by reporting any defects identified on board. Coordinate with Train Drivers and Operation teams keeping the train running to schedule, monitor signals and remain in touch with our Control Team. Experience, Knowledge, And Skills Exceptional communication skills. You’ll be personable, courteous, empathetic, patient and able to demonstrate outstanding customer service. You will have the ability to handle and defuse conflicts, offering effective conflict resolution strategies. Self-disciplined, with the ability to work independently using your own initiative. Able to work to and enforce strict industry standard rules and regulations. Punctual with excellent time management skills, ensuring your train departs as scheduled. Resilient and adaptable with the ability to face multiple different challenges and prioritise them depending on risk. Good problem-solving skills. Excellent concentration skills, remaining focused on repetitive tasks whilst managing distractions. Situational awareness with the ability to anticipate and react appropriately to hazards or potential problems. Recruitment Process Due to the high volume of applications expected, please note the following: We will not be able to provide updates during the initial 4-week application window. All applications will be thoroughly reviewed, and only those who meet the required criteria will be invited to the next stage. If Shortlisted 1 You’ll be invited to complete a 45-minute online Customer Service Situational Judgment Test 2 If successful, you’ll be invited to attend an in-person recruitment day This will include a competency-based interview and practical assessments 3 Those who pass will move on to psychometric testing 4 Final stage: Conditional job offer (subject to medical clearance and training course availability) Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Other Industries Transportation/Trucking/Railroad Referrals increase your chances of interviewing at Merseyrail by 2x Get notified about new Manager jobs in Liverpool, England, United Kingdom . 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Train Manager employer: Merseyrail
Contact Detail:
Merseyrail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Train Manager
✨Tip Number 1
Familiarise yourself with Merseyrail's services and values. Understanding their commitment to customer service and safety will help you align your responses during interviews and assessments.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Role-playing scenarios where you resolve conflicts or assist passengers can boost your confidence and demonstrate your suitability for the role.
✨Tip Number 3
Be prepared for the Customer Service Situational Judgment Test by reviewing common customer service scenarios. Think about how you would react in various situations to showcase your problem-solving and interpersonal skills.
✨Tip Number 4
Showcase your adaptability and resilience during the recruitment day. Be ready to discuss past experiences where you've successfully managed unexpected challenges, as this is crucial for a Train Manager.
We think you need these skills to ace Train Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Train Manager at Merseyrail. Review the job description carefully and think about how your skills and experiences align with the key responsibilities outlined.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the requirements for the Train Manager position. Emphasise your communication skills, customer service experience, and any previous roles that involved conflict resolution or teamwork.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for customer service and your ability to handle challenging situations. Use specific examples from your past experiences to demonstrate how you embody the qualities Merseyrail is looking for in a Train Manager.
Prepare for the Online Test: If shortlisted, you'll need to complete a Customer Service Situational Judgment Test. Familiarise yourself with common scenarios you might face as a Train Manager and think about how you would respond to ensure passenger safety and satisfaction.
How to prepare for a job interview at Merseyrail
✨Showcase Your Customer Service Skills
As a Train Manager, exceptional customer service is key. Prepare examples of how you've successfully assisted customers in the past, especially in challenging situations. This will demonstrate your ability to handle conflicts and provide a welcoming atmosphere.
✨Familiarise Yourself with the Role
Watch the Train Manager video on the Merseyrail careers page before your interview. This will give you insights into the job's challenges and expectations, allowing you to speak knowledgeably about the role during your interview.
✨Demonstrate Strong Communication Skills
Practice clear and confident communication. You may be asked to make announcements or explain procedures, so being articulate and personable will help you stand out. Consider role-playing scenarios where you need to convey important information to passengers.
✨Prepare for Situational Questions
Expect competency-based questions that assess your problem-solving and conflict resolution skills. Think of specific instances where you've had to manage unexpected issues or delays, and be ready to discuss how you handled them effectively.
