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- Tasks: Lead the station team to deliver top-notch customer service and ensure safety.
- Company: Join Merseyrail, a dynamic company keeping Liverpool moving.
- Benefits: Enjoy free travel, health perks, and a competitive salary.
- Why this job: Be part of exciting events and make a real difference in your community.
- Qualifications: Strong communication skills and flexibility for shift work required.
- Other info: Diverse workplace with opportunities for growth and recognition.
The predicted salary is between 44858 - 44858 £ per year.
Station Duty Manager – General Purpose Relief (GPR)
Join to apply for the Station Duty Manager – General Purpose Relief (GPR) role at Merseyrail.
Job Title: Station Duty Manager – General Purpose Relief (GPR)
Application Deadline: 7 November 2025
Department: Station Management
Location: Liverpool Central Station (cover any location on the Merseyrail network)
Compensation: £44,858 per year plus 15% GPR allowance
Contract: Full time, permanent
Hours: 35 hours per week, Monday to Saturday, shift based.
Responsibilities
- Supporting the wider station team in delivering excellent customer service
- Responsibility for the safety of our customers and stations
- On a shift basis, ensure that all environmental, facility fault rectification and operational issues are managed to the required standards.
- Day to day responsibility of maintaining standards and compliance issues at all times around the Merseyrail network.
- Acting as the person in charge in the event of service disruption, events or incidents, taking control of incidents and delivering a consistently high standard of response.
- Undertake safety compliance, rules training, assessments and examinations ensuring that all staff are competent within their role, making recommendations for improvements as appropriate.
- Complete all accident reporting documentation and investigate accidents as required, providing a report with recommendations.
- First line on call and out of hours rostering as required.
General Purpose Relief Role
- Provides cover arrangements throughout the whole of the Merseyrail network.
- Management reserve the right to change a GPR\’s rostered turn and location at any time.
- A GPR will have their roster balanced over an 18‑week period.
- General Purpose Relief shall have an individual rest day roster that they will follow, irrespective of the rest day of a job they might be covering.
- It is an essential part of the role that there is full flexibility, especially during events and busier times of the year.
What You\’ll Bring
- Good communication skills (both written and 1‑to‑1) with the ability to deal with confrontation in a calm and professional manner in a fast‑paced, ever‑changing environment.
- An understanding on how to deliver and evidence KPI’s and targets.
- Flexibility: the role involves working shifts outside of public transport hours, some of which will be at short notice and could be at any location on the Merseyrail network.
- A positive and engaging personality with our customers and colleagues.
Benefits
- Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail.
- 75% discount on other train services across the UK, expanding to Europe after one year of service.
- Family rail travel – partner and dependants can benefit from rail travel passes.
- Health Shield membership – access discounted health and holistic care services.
- Access to GP Anytime – speak face to face with a qualified GP whenever needed.
- Hapi‑benefits portal – enjoy savings on shopping, lifestyle and holidays.
- Employee achievement and long service awards.
- Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team.
Diversity
Merseyrail welcomes applications from Black, Asian, Minority, and Ethnic (BAME) backgrounds. All appointments will be made on merit of skill and experience relative to the role.
Application Notes
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed.
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Station Duty Manager - General Purpose Relief (GPR) employer: Merseyrail
Contact Detail:
Merseyrail Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Station Duty Manager - General Purpose Relief (GPR)
✨Tip Number 1
Get to know the company! Research Merseyrail and understand their values, mission, and what they stand for. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Station Duty Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios related to customer service and safety compliance. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about the opportunity. Don’t miss out on this chance to join the Merseyrail team!
We think you need these skills to ace Station Duty Manager - General Purpose Relief (GPR)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Station Duty Manager role. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills: Since good communication is key for this role, don’t shy away from showcasing your written communication skills in your application. We love seeing candidates who can express themselves clearly and professionally.
Be Flexible and Open-Minded: Flexibility is a big part of the General Purpose Relief role, so let us know about your adaptability in previous roles. Share examples that demonstrate your ability to handle changing situations with ease.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into our hands quickly and efficiently!
How to prepare for a job interview at Merseyrail
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Station Duty Manager – General Purpose Relief. Familiarise yourself with the key tasks like managing safety compliance and delivering excellent customer service. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since good communication is crucial for this position, prepare examples of how you've effectively dealt with confrontation or resolved issues in a fast-paced environment. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Demonstrate Flexibility and Adaptability
The role requires a high level of flexibility, so be ready to discuss your availability and willingness to work shifts at short notice. Share any past experiences where you've successfully adapted to changing circumstances, as this will highlight your suitability for the General Purpose Relief aspect of the job.
✨Prepare Questions for Them
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics, training opportunities, or how they handle service disruptions. This not only shows your interest but also helps you gauge if the company culture aligns with your values.