At a Glance
- Tasks: Lead the station team to deliver top-notch customer service and ensure safety.
- Company: Join Merseyrail, a dynamic company keeping Liverpool moving.
- Benefits: Enjoy free travel, health perks, and a competitive salary.
- Other info: Diverse workplace with opportunities for growth and recognition.
- Why this job: Be part of exciting events and make a real difference in your community.
- Qualifications: Strong communication skills and flexibility for shift work required.
The predicted salary is between 44858 - 44858 £ per year.
Station Duty Manager – General Purpose Relief (GPR)
Join to apply for the Station Duty Manager – General Purpose Relief (GPR) role at Merseyrail.
Job Title: Station Duty Manager – General Purpose Relief (GPR)
Application Deadline: 7 November 2025
Department: Station Management
Location: Liverpool Central Station (cover any location on the Merseyrail network)
Compensation: £44,858 per year plus 15% GPR allowance
Contract: Full time, permanent
Hours: 35 hours per week, Monday to Saturday, shift based.
Responsibilities
- Supporting the wider station team in delivering excellent customer service
- Responsibility for the safety of our customers and stations
- On a shift basis, ensure that all environmental, facility fault rectification and operational issues are managed to the required standards.
- Day to day responsibility of maintaining standards and compliance issues at all times around the Merseyrail network.
- Acting as the person in charge in the event of service disruption, events or incidents, taking control of incidents and delivering a consistently high standard of response.
- Undertake safety compliance, rules training, assessments and examinations ensuring that all staff are competent within their role, making recommendations for improvements as appropriate.
- Complete all accident reporting documentation and investigate accidents as required, providing a report with recommendations.
- First line on call and out of hours rostering as required.
General Purpose Relief Role
- Provides cover arrangements throughout the whole of the Merseyrail network.
- Management reserve the right to change a GPR\'s rostered turn and location at any time.
- A GPR will have their roster balanced over an 18‑week period.
- General Purpose Relief shall have an individual rest day roster that they will follow, irrespective of the rest day of a job they might be covering.
- It is an essential part of the role that there is full flexibility, especially during events and busier times of the year.
What You\'ll Bring
- Good communication skills (both written and 1‑to‑1) with the ability to deal with confrontation in a calm and professional manner in a fast‑paced, ever‑changing environment.
- An understanding on how to deliver and evidence KPI’s and targets.
- Flexibility: the role involves working shifts outside of public transport hours, some of which will be at short notice and could be at any location on the Merseyrail network.
- A positive and engaging personality with our customers and colleagues.
Benefits
- Final salary pension scheme
- Free staff travel on our network – unlimited free travel on Transport UK train operators and Northern Rail.
- 75% discount on other train services across the UK, expanding to Europe after one year of service.
- Family rail travel – partner and dependants can benefit from rail travel passes.
- Health Shield membership – access discounted health and holistic care services.
- Access to GP Anytime – speak face to face with a qualified GP whenever needed.
- Hapi‑benefits portal – enjoy savings on shopping, lifestyle and holidays.
- Employee achievement and long service awards.
- Involvement in major city events – play a key role in keeping our city moving during major events, working together as one team.
Diversity
Merseyrail welcomes applications from Black, Asian, Minority, and Ethnic (BAME) backgrounds. All appointments will be made on merit of skill and experience relative to the role.
Application Notes
Merseyrail reserves the right to close this advert early if we receive a high volume of applications. Incomplete applications may not be progressed.
Station Duty Manager - General Purpose Relief (GPR) in Liverpool employer: Merseyrail
Merseyrail is an exceptional employer, offering a dynamic work environment at Liverpool Central Station where you can make a real impact on customer service and safety across the network. With competitive compensation, generous benefits including free travel and health services, and a strong commitment to employee growth and diversity, Merseyrail fosters a supportive culture that values teamwork and community involvement during major city events.
StudySmarter Expert Advice🤫
We think this is how you could land Station Duty Manager - General Purpose Relief (GPR) in Liverpool
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Merseyrail.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Merseyrail. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Station Duty Manager - General Purpose Relief (GPR) in Liverpool
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Merseyrail, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Merseyrail and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Merseyrail. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Merseyrail
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Merseyrail.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Merseyrail.
